Kellie Parrott is a Customer Support Specialist at Pclaw | Time Matters. Colleagues describe her as "Kellie is a pleasure to work with. She has gone above and beyond by assisting other departments. She is a subject matter expert for PCLaw and volunteered to present a webinar on E-billing (EDI) for the client success team and received positive feedback. She has also volunteered for various other projects to enable the continued success of our organization. She frequently provided her team with quick responses to enable faster responses while in chat. She is an asset, team player and has… Show more" and "Throughout our time working together, I have been consistently impressed by Kellie's professionalism, expertise, attention to customer needs and dedication to delivering outstanding customer service. Kellie possesses an extensive knowledge of PCLaw's product, install issues, usability workflow, and she consistently go above and beyond to ensure customer satisfaction. Her ability to troubleshoot complex issues, provide timely resolutions, and effectively communicate technical… Show more"