Kellie Fields Email & Phone Number

San Ramon, Ca

Providing a 24/7 support system, I manage the processes related to enhancements in infrastructure and security related to wired and wireless networking systems.I’m responsible for requirements, testing, planning and implementation of new software, hardware and applications relative to new product delivery and systems architecture.I provide the technical solutions and project management for provisioning, assurance, inventory, processes and practices.As the Subject Matter Expert on ATT technologies, I provide high-level leadership in troubleshooting and resolving some of the most complex network issues and outages.I consistently identify root cause, resolution, workarounds, implementation/testing of vendor/IT fixes or design changes due to defects.As a Senior Level Technical expert, working closely with Marketing and Sales, I provide high level designs and estimates for various product enhancements and requirements. I’m responsible for and manage the Software Design and System Development Life Cycle.

Dublin, Ca

With teams of 5-7 supervisors and their teams, I lead the organization responsible for 13 states provisioning and repair.I led a team responsible for quality reviews across 13 States that include call monitoring, ticket quality reviews, production reports and overall center resultsMy team managed the enterprise network conversion platform for provisioning fallout using various support tools and applications across 22 states ensuring 99% flow through completion ratesMy team was responsible for hardware and software network outages throughout California and NevadaI received recognition and rewarded for best recovery in outage duration saving over $250,000 per month based upon dispatches, tickets and calls reviews.I reduced costs related to technician field dispatches resulting in recognized annual savings.I ensured execution of migrations for ISP provisioning of routers, remote terminals and various other elements.I developed, executed and maintained a multi-state Standardization Outage Process for the organization.I was responsible for training, attendance and performance reviews.

Dublin, Ca

I managed 20-25 network technicians in a call center environment that provided technical assistance to field technicians responsible for provisioning and repair of data services.

San Francisco Bay Area

I managed a team of 15-25 testing technicians in a call center environment responsible for troubleshooting with the end-users and Internet Service Providers on repair tickets.