Kellie Gordon Email & Phone Number

· Preforms more complex administrative, clerical, and general office duties in a highly confidential nature within the Office of Subject Research Protection department· Schedules and coordinates meetings within the IRB, prepares all materials, and supervises meetings· Manages CITI training in a prompt and timely manner; enter all certificates within the day of completion and email personnel when training is coming up in increments of 60 days, 14 days, and when expired· Orders and maintains supplies; arranges for equipment maintenance· Compile’s payroll data and supports staff as timekeeper· Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts, verifies accuracy of data to be entered· Responds to all inquiries via email, mail etc. in a timely manner· Maintains all schedules and calendars through Outlook for the whole department· Prepares other written documentation as required by the profession and department; maintains, distributes, analyzes, and projects information for required records, reports and statistics as requested· Performs other related duties as assigned or requested

· Adjudicate claims based on established policies and procedures for facility, professional, member submitted, pharmacy and dental claim edits. This is inclusive for both in and out-of-network benefits.· Review vouchers/explanation of payments to identify and resolve claims related issues.· Continually meet department performance measures as it relates to production, accuracy, knowledge of policy and procedure and timeliness of claims adjudication.· Analyze, identify, and research, as needed, edits which demonstrate inconsistency in regard to policy, payment issues and coding issues.· Maintain current contract, summary plan description and benefit knowledge.· Ability to adhere to departmental deadlines and turn-around times, to be compliant with State and Federal regulations.· Effective written, verbal and interpersonal communication with other departments within Independent Health to resolve problems related to claims payment.

· Addressing customer complaints and queries of assigned clients· Up selling or cross-selling products and services and approaching new customers.· Answer’s phone and makes collection calls every day.· Originates personal loans while verifying income, runs credit reports, and uses better judgement before submitting to underwriting.· Audit all client files quarterly to ensure accurate record keeping.· Meet with clients to discuss future projects and campaigns and to close loans.· Analyze accounts for delinquencies and other ongoing issues.· Increase customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.· Drive sales by developing exceptional customer rapport to foster satisfaction.· Contacts clients with past due accounts to formulate payment plans and discuss restructuring options.

· Always putting the customer and the customer needs first with duties that include but are not limited to: establishing new customer accounts including checking and savings· Provides customers knowledge on loans, lines of credit, and gives details on promotions that are held· Balances daily cash deposits and bank vault inventory with a zero-error rate· Processes cash withdrawals and cash deposits· Examines checks for identification and endorsement· Researches and resolves customer issues on personal savings, checking, and line of credit accounts· Maintains confidentiality of bank record and client information· Balances ATM daily and can conduct wire transfers when requested

· Welcomes guests and clients by greeting them in person or on the telephone, answering or directing inquiries.· Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics· Coordinates case preparation· Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel· Recording and monitoring court appearance dates, pleadings, and filing requirements· Monitoring evidence-gathering· Anticipating changes in litigation or transaction preparation requirements· Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments· Contributes to team efforts in the office while maintaining a positive attitude· Kept up to date on case progress by frequently reviewing records and reporting findings to clients· Provided administrative support and research for civil litigation and civil proceeding

Associates Degree, Liberal Arts And Science

Associate Of Arts And Sciences - Aas