Kellie Kendrick Email and Phone Number
✅ IT professional with a proven track record in optimizing IT operations, managing procurement, and overseeing budget allocations. Experienced in ERP systems, helpdesk management, and vendor relations, I thrive on enhancing system integration, developing engaging training programs, and leading hardware and software setup initiatives. ✅ At Northeastern University, I spearheaded the seamless integration of critical college infrastructure into new university systems, managing the migration from Google Enterprise to Microsoft Enterprise within a tight two-month deadline. My leadership in converting help desks to a 24/7 support model and establishing tech bars across multiple campuses ensured uninterrupted support and enhanced user experience. ✅ My tenure at Mills College was marked by significant contributions in technology support services. I successfully consolidated and restructured teams, adapted to the challenges of the COVID-19 pandemic by facilitating remote work setups, and implemented innovative hardware loan programs. My role in managing the enterprise IT procurement and budget for over 1,200 devices, coupled with my ability to maximize resources during financial challenges, showcases my strategic approach to IT management. ✅ With a deep understanding of ERP systems like Banner by Ellucian, proficiency in cloud-based services (Google Apps, Microsoft), and hands-on experience with helpdesk management software such as TechExcel by ServiceWise and ServiceNow, I bring a comprehensive skill set to drive technology innovation and service improvement. ✅ I am dedicated to leveraging my expertise to foster smooth transitions, elevate IT services, and implement forward-thinking solutions that align with organizational goals. 🔎 Let’s connect if you are seeking a dedicated IT leader committed to driving technological excellence and ensuring seamless operational efficiency.
Contra Costa County
View- Website:
- northeastern.edu
- Employees:
- 5
-
Business System AnalystContra Costa CountyCalifornia, United States
-
Support Services Manager - Oakland It Services (Through 6/2024)Northeastern University Jul 2022 - PresentOakland, California, United States• Implemented college infrastructure to new university systems, integrating critical components within two months before new semester. • Migrated Mills from Google Enterprise to Microsoft Enterprise, transferring email, authentication, and support systems to Teams and ServiceNow. • Converted help desk to 24/7 support model and established tech bar in CA, replicating Boston's IT help concierge. • Negotiated and transferred over 100 services and applications, including… Show more • Implemented college infrastructure to new university systems, integrating critical components within two months before new semester. • Migrated Mills from Google Enterprise to Microsoft Enterprise, transferring email, authentication, and support systems to Teams and ServiceNow. • Converted help desk to 24/7 support model and established tech bar in CA, replicating Boston's IT help concierge. • Negotiated and transferred over 100 services and applications, including ERP, email, and service desk, ensuring seamless transition and contract closure. • Managed conversion of 900 devices and workflows to Northeastern infrastructure, completing transition in 18 months and facilitating communication and acclimation to new system. Show less -
Manager Of Technology Support Services At Mills CollegeMills College Nov 2019 - Jul 2022Oakland, California, United States• Consolidated Manager of Technology Training into Technology Support Services, merging two separate staff groups into one cohesive team. • Reviewed and restructured infrastructure and job descriptions to align with new support systems team, adapting to changes during COVID-19 pandemic. • Facilitated remote work setup for 250 staff and 250 faculty during COVID-19, implementing Google Meet for classes and supporting LMS upgrades with technical integrations. • Developed… Show more • Consolidated Manager of Technology Training into Technology Support Services, merging two separate staff groups into one cohesive team. • Reviewed and restructured infrastructure and job descriptions to align with new support systems team, adapting to changes during COVID-19 pandemic. • Facilitated remote work setup for 250 staff and 250 faculty during COVID-19, implementing Google Meet for classes and supporting LMS upgrades with technical integrations. • Developed and implemented hardware loan programs, including an iPad program, to support remote work and learning, managing global distribution and tracking purchases. • Leveraged free Google products and resources within higher education, collaborating with departments like student life, student accounts, and registrar through Basecamp to maximize resources during financial challenges. Show less -
Manager Of Technology TrainingMills College May 2016 - Nov 2019Oakland, Ca• Managed IT orientations for new employees, including Gmail and computer basics, resulting in seamless integration for new hires. • Managed ERP system training. Conducted basic training on Banner by Ellucian, enhancing user proficiency and system utilization. • Supervised development of student IT orientation materials. Created and managed sessions and resources, improving student understanding and use of IT services. • Managed content for student resources. Developed… Show more • Managed IT orientations for new employees, including Gmail and computer basics, resulting in seamless integration for new hires. • Managed ERP system training. Conducted basic training on Banner by Ellucian, enhancing user proficiency and system utilization. • Supervised development of student IT orientation materials. Created and managed sessions and resources, improving student understanding and use of IT services. • Managed content for student resources. Developed materials on account usage and internet access, increasing student engagement and resource efficiency. • Created staff and faculty IT policies. Developed comprehensive content for IT policies and employment procedures, ensuring consistent compliance and knowledge. • Supervised IT Help Desk. Led Help Desk Specialist and IT Trainer, providing frontline support for students, staff, faculty, and alumni, resulting in improved IT service delivery. • Managed enterprise IT procurement and budget. Oversaw software and hardware purchases for entire enterprise, managed vendor relationships, and maintained inventory for 1,200 devices. Collaborated on $1M budget, ensuring accurate procurement and delivery. Show less
-
Coordinator Of Technology TrainingMills College Mar 2014 - May 2016Oakland, California, United States• Trained faculty and staff in ITS resources, computer applications, and general computer-telephone use, resulting in improved technology proficiency. • Oriented new employees on resources and IT services, ensuring smooth integration and effective use of systems. • Developed student IT orientation materials. Led sessions and provided resources, improving student understanding and use of IT services. • Developed and implemented training programs for faculty and staff… Show more • Trained faculty and staff in ITS resources, computer applications, and general computer-telephone use, resulting in improved technology proficiency. • Oriented new employees on resources and IT services, ensuring smooth integration and effective use of systems. • Developed student IT orientation materials. Led sessions and provided resources, improving student understanding and use of IT services. • Developed and implemented training programs for faculty and staff, focusing on Microsoft Office, Google Apps for Education, and internal-specific technology resources, enhancing overall technological competency. • Maintained ITS-related webpages on college website, providing up-to-date information and resources for users. • Managed helpdesk product, ensuring efficient resolution of technical issues and maintaining high customer satisfaction levels. Show less
-
Helpdesk SpecialistMills College Jul 2009 - Mar 2014Oakland, California, United States• Operated ITS helpdesk, assisting faculty, staff, and students with software applications and hardware troubleshooting, resulting in efficient problem resolution. • Provided day-to-day technical assistance via phone calls, emails, and community walk-ins, enhancing user experience and support responsiveness. • Maintained helpdesk knowledge base and quarterly technology newsletters, ensuring up-to-date information and resources for users. • Supported ITS teams in… Show more • Operated ITS helpdesk, assisting faculty, staff, and students with software applications and hardware troubleshooting, resulting in efficient problem resolution. • Provided day-to-day technical assistance via phone calls, emails, and community walk-ins, enhancing user experience and support responsiveness. • Maintained helpdesk knowledge base and quarterly technology newsletters, ensuring up-to-date information and resources for users. • Supported ITS teams in maintaining ITS webpages, contributing to accurate and timely dissemination of information. • Assisted ITS purchaser with technology acquisitions, facilitating procurement of necessary equipment and resources. Show less
Kellie Kendrick Education Details
-
Economics
Frequently Asked Questions about Kellie Kendrick
What company does Kellie Kendrick work for?
Kellie Kendrick works for Contra Costa County
What is Kellie Kendrick's role at the current company?
Kellie Kendrick's current role is Business System Analyst.
What schools did Kellie Kendrick attend?
Kellie Kendrick attended Mills College.
Who are Kellie Kendrick's colleagues?
Kellie Kendrick's colleagues are Neha Godbole, Wang Guoren, Matthew Doenges, Pharmd, Ms, Nancy Watkins, Yijun Zhang, Dunand Catherine, Esha Kidambi.
Not the Kellie Kendrick you were looking for?
-
1forthepeople.com -
Kellie Kendrick
Lab Tech At Spartanburg Regional Healthcare SystemGreenville-Spartanburg-Anderson, South Carolina Area1srhs.com -
Kellie Kendrick
San Francisco Bay Area3gapinc.com, williams-sonomainc.com, sephora.com -
2 +180164XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial