Kellie Kendrick Email & Phone Number

California, United States

Oakland, California, United States

• Implemented college infrastructure to new university systems, integrating critical components within two months before new semester. • Migrated Mills from Google Enterprise to Microsoft Enterprise, transferring email, authentication, and support systems to Teams and ServiceNow. • Converted help desk to 24/7 support model and established tech bar in CA, replicating Boston's IT help concierge. • Negotiated and transferred over 100 services and applications, including… Show more • Implemented college infrastructure to new university systems, integrating critical components within two months before new semester. • Migrated Mills from Google Enterprise to Microsoft Enterprise, transferring email, authentication, and support systems to Teams and ServiceNow. • Converted help desk to 24/7 support model and established tech bar in CA, replicating Boston's IT help concierge. • Negotiated and transferred over 100 services and applications, including ERP, email, and service desk, ensuring seamless transition and contract closure. • Managed conversion of 900 devices and workflows to Northeastern infrastructure, completing transition in 18 months and facilitating communication and acclimation to new system. Show less

Oakland, California, United States

• Consolidated Manager of Technology Training into Technology Support Services, merging two separate staff groups into one cohesive team. • Reviewed and restructured infrastructure and job descriptions to align with new support systems team, adapting to changes during COVID-19 pandemic. • Facilitated remote work setup for 250 staff and 250 faculty during COVID-19, implementing Google Meet for classes and supporting LMS upgrades with technical integrations. • Developed… Show more • Consolidated Manager of Technology Training into Technology Support Services, merging two separate staff groups into one cohesive team. • Reviewed and restructured infrastructure and job descriptions to align with new support systems team, adapting to changes during COVID-19 pandemic. • Facilitated remote work setup for 250 staff and 250 faculty during COVID-19, implementing Google Meet for classes and supporting LMS upgrades with technical integrations. • Developed and implemented hardware loan programs, including an iPad program, to support remote work and learning, managing global distribution and tracking purchases. • Leveraged free Google products and resources within higher education, collaborating with departments like student life, student accounts, and registrar through Basecamp to maximize resources during financial challenges. Show less

Oakland, Ca

• Managed IT orientations for new employees, including Gmail and computer basics, resulting in seamless integration for new hires. • Managed ERP system training. Conducted basic training on Banner by Ellucian, enhancing user proficiency and system utilization. • Supervised development of student IT orientation materials. Created and managed sessions and resources, improving student understanding and use of IT services. • Managed content for student resources. Developed… Show more • Managed IT orientations for new employees, including Gmail and computer basics, resulting in seamless integration for new hires. • Managed ERP system training. Conducted basic training on Banner by Ellucian, enhancing user proficiency and system utilization. • Supervised development of student IT orientation materials. Created and managed sessions and resources, improving student understanding and use of IT services. • Managed content for student resources. Developed materials on account usage and internet access, increasing student engagement and resource efficiency. • Created staff and faculty IT policies. Developed comprehensive content for IT policies and employment procedures, ensuring consistent compliance and knowledge. • Supervised IT Help Desk. Led Help Desk Specialist and IT Trainer, providing frontline support for students, staff, faculty, and alumni, resulting in improved IT service delivery. • Managed enterprise IT procurement and budget. Oversaw software and hardware purchases for entire enterprise, managed vendor relationships, and maintained inventory for 1,200 devices. Collaborated on $1M budget, ensuring accurate procurement and delivery. Show less

Oakland, California, United States

• Trained faculty and staff in ITS resources, computer applications, and general computer-telephone use, resulting in improved technology proficiency. • Oriented new employees on resources and IT services, ensuring smooth integration and effective use of systems. • Developed student IT orientation materials. Led sessions and provided resources, improving student understanding and use of IT services. • Developed and implemented training programs for faculty and staff… Show more • Trained faculty and staff in ITS resources, computer applications, and general computer-telephone use, resulting in improved technology proficiency. • Oriented new employees on resources and IT services, ensuring smooth integration and effective use of systems. • Developed student IT orientation materials. Led sessions and provided resources, improving student understanding and use of IT services. • Developed and implemented training programs for faculty and staff, focusing on Microsoft Office, Google Apps for Education, and internal-specific technology resources, enhancing overall technological competency. • Maintained ITS-related webpages on college website, providing up-to-date information and resources for users. • Managed helpdesk product, ensuring efficient resolution of technical issues and maintaining high customer satisfaction levels. Show less

Oakland, California, United States

• Operated ITS helpdesk, assisting faculty, staff, and students with software applications and hardware troubleshooting, resulting in efficient problem resolution. • Provided day-to-day technical assistance via phone calls, emails, and community walk-ins, enhancing user experience and support responsiveness. • Maintained helpdesk knowledge base and quarterly technology newsletters, ensuring up-to-date information and resources for users. • Supported ITS teams in… Show more • Operated ITS helpdesk, assisting faculty, staff, and students with software applications and hardware troubleshooting, resulting in efficient problem resolution. • Provided day-to-day technical assistance via phone calls, emails, and community walk-ins, enhancing user experience and support responsiveness. • Maintained helpdesk knowledge base and quarterly technology newsletters, ensuring up-to-date information and resources for users. • Supported ITS teams in maintaining ITS webpages, contributing to accurate and timely dissemination of information. • Assisted ITS purchaser with technology acquisitions, facilitating procurement of necessary equipment and resources. Show less