Kellie Kilcup Email & Phone Number

Glenmont, Ny, Us

• Writes, reviews, and updates agency policies and protocols to incoporate local, state, and federal regulations with program practices • Develops clear, plain-language educational materials for current and potential clients containing information about available programs, eligibility, and referrals• Composes and presents virtual and in-person trainings, written guidance, and reference aids for all levels of program staff to improve quality of care for children and families • Researches current and proposed rules by regulatory bodies to ensure agency compliance with these requirements• Analyzes program data to assess compliance with regulations and composes a final report to recommend corrective action for identified issues• Creates content for annual Healthcare Quality Week staff training program, achieving 38% increase in participation from 2022 to 2023

Phoenix, Arizona, United States

• Completed biopsychosocial assessments with court-mandated and self-referred clients to identify areas of risk and treatment needs• Collected and synthesized large amounts of information from multiple sources to write a clinical summary, determine a DSM-V diagnosis for each client, identify clinically appropriate program enrollment, and develop an individualized treatment plan for each client• Edited all written work for grammar, specificity, accuracy, and clarity due to legal application of documentation

Castleton-On-Hudson, New York, United States

• Provided counseling to families of youth who were involved with Rensselaer County Probation Department and have been identified as at risk of residential placement • Wrote comprehensive assessment narratives for both novice and professional readers of clinical information to promote mutual understanding between service providers and recipients• Trained clinical case managers on agency policy, engagement strategies, documentation procedures, and clinical skills

Castleton On Hudson, New York

• Engaged individuals and families in home and community-based counseling to prevent residential placement• Identified family needs and strengths to write assessments for the Department of Children, Youth and Families• Collaborated with Rensselaer County Probation Department and other collateral agencies to provide comprehensive support to families of juveniles placed on court diversion or formal probation

Albany, New York Area

• Investigated allegations of child abuse and maltreatment to ensure children’s safety, permanency, and well-being • Evaluated evidence and composed reports to render a legal determination of child abuse allegations as founded or unfounded• Partnered with families to help them implement strategies to maintain the safety of their children using the least intrusive solutions and educated caretakers on developmentally appropriate parenting techniques

Albany, Ny

• Served as the first point of contact for parents and guardians seeking counseling for children with behavioral and mental health needs• Conducted intake processes to establish new clients by gathering and documenting information relevant to the child’s treatment needs, creating a case record, and pairing them with the appropriate clinician• Provided case management and coordinated with other agencies to obtain suitable resources for current and transitioning clients• Reengaged families whose attendance or contact with the clinic had declined

Albany, New York Area

• Managed a Gender-Informed Practice Assessment (GIPA) in one of New York State’s women’s prisons in collaboration with the National Resource Center on Justice Involved Women and wrote a final report evaluating the extent of gender-related inequalities in the prison, including recommendations for solving identified issues• Analyzed survey data of offender attitudes before and after participation in correctional programming and reported on the program’s effectiveness in reducing recidivism risk• Evaluated ongoing DOCCS initiatives including Exodus and PREA (Prison Rape Elimination Act)• Prepared grant application materials to obtain federal funding for programs supporting recidivism reduction

Albany, New York Area

• Conducted intake of citizen complaints by summarizing case details for review by an attorney• Inventoried boxes of case information to find relevant financial documents for comparison with new evidence• Contacted members of the Grand Jury to ensure their presence at mandatory sessions• Performed administrative duties including interoffice file exchanges, faxing and forwarding civilian complaints to the appropriate bureau, telephone communications, and monitoring the office’s security system

Albany, New York Area

• Greets guests in a warm and pleasant manner, providing a positive first impression of the restaurant• Manages the waiting list of as many as 100 names, and assigns guests to tables as they become available, ensuring people are sat in a fair and timely manner • Communicates with bussers, servers, and managers to keep the flow of guests going smoothly and accommodate any of the patrons’ special needs or requests

Tarrytown, Ny

• Facilitated consumer outreach by researching healthcare provider information and documenting data on pharmaceutical program attendees• Improved administrative skills through reception work, including the management of all phone calls, deliveries, and visitors• Supervised the duplication and organization of company financial record

White Plains, Ny

• Researched astronomy, developed outlines, and wrote all copy for a 2013 children’s book about the solar system• Wrote copy adapting movies and episodes of children’s television shows into entertaining and educational storybooks• Created storyboards for new story concepts and book formats for approval by licensors, including Nickelodeon and Disney• Copyedited children’s book drafts for text and design errors

• Acquired marketing skills through writing back copy for the sale of children’s books• Researched stages of childhood development to create enriching children's books that teach critical early learning concepts and promote literacy in young readers• Hired as a freelance editor by Reader’s Digest Association at the conclusion of my internship, to begin December 2012

Served customers in a timely and pleasant mannerEncouraged sales of promotional products

Managed the successful production of three plays and three musicalsDirected the technical crews in control of set, lighting, and soundCoordinated the activities of the cast and crewMaintained communication through emails and meetings between production staff and the cast and crewGenerated publicity for the show by writing and publishing newspaper articles and press releasesDeveloped leadership, interpersonal, organizational, and communication skills

Master Of Arts (M.A.), Criminal Justice And Corrections

Bachelor Of Arts, Psychology, English, 3.8

Activities and Societies: Phi Beta Kappa, Omicron Delta Kappa, Sigma Tau Delta, Presidential Honors Society, UAlbany Musical Theatre.