• Recording sales, expenditures, accounts payable and accounts receivable• Managing payroll, tax withholding, sales tax accounts, wage garnishments, and insurance deductions• Preparing taxes and daily, monthly or quarterly tax deposits for the city, state, IRS, unemployment agencies and insurance companies• Ensuring that our company's everyday activities run smoothly• Administrator for two different CRMs• Analyze process workflow and constantly work to improve efficiency of employees

• Responsible for overall calendar management including scheduling internal and external meetings and conference calls around the world• Organize end to end travel arrangement and take complete responsibility for expense management including reconciliation of Corporate Card statements.• Organize and coordinate activities associated with town halls, off sites and other employee related activities and events• Support on-boarding contractors and new employees including office space, laptops, security access and appropriate IDs• Manage payroll keying and tracking of timekeeping• Software and supplies procurement and fixes asset tracking• Adhoc project work as directed by leadership team including performance tracking and presentation preparation

• Performed daily audits and call monitoring to verify quality service, track progress, and ensure company standards• Provided coaching and additional training based on monitoring and audit results• Prepared reports for Management by collecting, analyzing and summarizing information and trends • Participated in implementation of all developmental changes within Salesforce and other office software programs• Actively participated in the recruitment, interview process, and selection of all new hires• Conducted in-depth training and development courses for all new hires • Conducted continuing education workshops, staff development seminars, and company policy training for existing employees, including subject matter related to Sexual Harassment, Customer Service, and Stress Management• Created, implemented, and updated training programs and manuals for all operations positions

• Managed Vice President’s professional and personal email accounts and schedules, including outside appointment setting, internal meeting scheduling, and all details related to business and personal travel• Prepared and edited reports, sales presentations, inter-office memos, expense reports, and other correspondence • Observed and participated in meetings with Board of Directors, Upper Management, Employees, and Vendors• Reported meeting results in writing to Vice President and other participants to ensure proper communication• Reviewed operating practices and assisted with implementing improvements where needed

• Located temporary housing accommodations for displaced policyholders while providing excellent customer service and updated information to customers and insurance adjusters throughout the entire relocation process• Built and maintained strong relationships with insurance adjusters, creating repeat business and increased revenues• Simultaneously managed between 125-150 files and ensured proper communication between policyholders, insurance adjusters, landlords, hotels, etc.• Consistently received awards for most reservations booked within the company and customer service excellence

• Directed teams on multiple, simultaneous market research projects, overseeing each one from start to finish• Consulted with clients to assess needs and create strategic plans for effectively taking products to market• Ensured that team exceeded client expectations and met all timelines while guaranteeing company profitability