Kellie Loader Email & Phone Number

Newcastle, New South Wales, Australia

•Provide comprehensive case management to clients to ensure they receive best practice care management in line with Community Engagement framework and organisational strategy.•Identify, build, and maintain relationships with key community stakeholders to effectively gather and utilise community insights to implement Cancer Council programs and services. •Deliver, monitor, report and contribute to the evaluation of Cancer Council programs and services. •Collaborate with key community and internal stakeholders to identify and address gaps in service provision and opportunities to improve cancer outcomes aligned to Community Engagement framework and organisational strategy. •Recruit, coach and manage volunteers to support Cancer Council in the implementation of programs and services. •Build and maintain effective working relationships with key roles across Community Engagement and other divisions within the organisation. •Inspire volunteers through recognition and learning and development opportunities. •Include supporters and key community stakeholders in Cancer Council engagement, learning and development and fundraising initiatives. •Collaborate with local team and key internal stakeholders to integrate impact of Cancer Council programs and services into fundraising initiatives. •Identify opportunities to respectfully capture and tell stories of Cancer Council impact in local communities.

Newcastle, New South Wales, Australia

• Develop and implement the regional volunteer workforce strategy. • Identify, build and maintain strategic relationships to support volunteer growth.• Manage key stakeholder relations in line with the regional strategy. • Support Manager – Regional and Rural Communities NSW and Community Lead – Hunter Central Coast Communities as required.• Advise and support regional staff in providing best practice volunteer engagement and supervision including recruitment, orientation, training and support. • Coordinate regional recognition efforts to thank and recognise volunteer commitment.• Provide ongoing management, support and supervision to community office support volunteers and program/event volunteers. • Continuously review process and practice based on a culture of continuous improvement, innovation, and learning. • Coordinate networking and training to provide volunteers with opportunities to strengthen their knowledge, skills, and connection with Cancer Council NSW.• Ensure volunteers are engaged through consistent and effective communication. • Maintain volunteer records and reporting requirements. • Ensure volunteer compliance for all 170 Hunter Central Coast volunteers is completed and up to date in relation to Work Health and Safety • Manage Cancer Councils Daffodil Day annual campaign of fifty-three sites throughout the Hunter, Upper Hunter and Central Coast regions. This includes however not limited to; site allocation and bookings, volunteer recruitment and training, merchandise, fresh flowers, equipment management, site Eftpos and banking, media, communications, advertisement and marketing, database management, volunteer recognition and WHS compliance.

Newcastle, New South Wales, Australia

• Assist the Business Service Teams with coordination of workflow by providing relevant daily, weekly and monthly reports from key Practice Management systems;­ Facilitate workflow huddle.­ Report to manager on team meeting scheduled client outcomes.­ Contact clients to request information and schedule work. ­ Coordinate the delivery of client work, book meetings in advance to discuss work outcomes.­ Understand and interpret production report to ensure that work is scheduled and delivered.• Coordinate daily workflow meetings to actively manage deadlines and communicate with the team on actions required to achieve targets.• Ensure effective flow of work between the Business Service team and the Practice Administration team by acting as a key liaison point.• Drive the weekly workflow commitments of the Business Service team by actively pursuing resources needed by the team to meet required outcomes.• Weekly management and coordination of fee and lodgement tracking reports provided by Operations Manager.• Management of two hundred clients.• Coordinate the onboarding of new clients including establishment of jobs and fee schedules in the Practice Management system, drafting engagement proposals, etc. • Coordinate and execute lost client process. • Coordinate all outgoing work ensuring Business Service and Practice Administration teams are meeting business deadlines and escalating when necessary.• Build rapport with clients and follow up on phone messages on behalf of the team where required.• Facilitate client phone calls from Reception to team members – be the first point of call for all client queries.• Coordinate client meetings and greet clients prior to meeting.• Assistance with debtors’ management.• Continual maintenance of the client database to ensure all information contained is true and accurate.• Assistance with SiDCOR projects.• Weekly posting of timesheets.

Newcastle, New South Wales, Australia

• Provide comprehensive case management to clients to ensure they receive best practice care management in line Leukaemia Foundations Policy and Procedures. • Management of all accommodation complexes across NSW/ACT, including the triage of all waitlists, patient approvals, property maintenance, cleaning, linen, WHS, fire safety and after-hours emergencies.• Monitor and provide monthly NSW/ACT accommodation statistic and budget reports to the National General Manager.• Lead, coach and mentor the Accommodation Coordinators and Volunteers to deliver efficient and effective services to patients, carers and families affected by blood disorders.• Manage the NSW/ACT External Accommodation Service which includes sourcing and approving external accommodation and hardship requests for patients/carers and project manage the roll out of new providers including establishing/maintaining these relationships.• Manage and approve all accommodation purchase orders, invoices and remittances, including all NSW/ACT Government IPTAAS/IPTAS accounts.• Chair the NSW/ACT Accommodation and the Accommodation and Maintenance meetings and attend monthly State Managers Meetings and National Support Services Conferences.• Liaise and work cooperatively with all Health staff in treatment centres and district hospitals in order to maintain a good working relationship and foster the best interests of patients, carers and families in our care.• Develop and maintain office systems, including data and document management, patient records and files and assist in the development and implementation of organisation accommodation policies and procedures.• Management of all accommodation volunteers across NSW/ACT.

Newcastle, New South Wales, Australia

• Coordinate and schedule the patient transport services in Newcastle, Central Coast, Canberra, Coffs Harbour, Tamworth and Lismore including preparing and distributing daily run sheets, allocating volunteer drivers, managing volunteer rosters for each region, preparing taxi vouchers, informing patients/carers of transport arrangements and managing telephone calls and other requests booking patient transport.• Prepare Leukaemia Foundation patient transport vehicles, including coordinating all necessary equipment and performing monthly checks to ensure all vehicle equipment is functioning and stocked.• Inspect all Newcastle accommodation units between residents to ensure accommodation is well maintained, safe, clean, stocked and ready for incoming patients/carers.• Welcome patients/carers on arrival and prepare and distribute accommodation keys, information packs and relevant forms including collecting these upon departure.• Management of fifty-eight volunteers across Newcastle, Central Coast, Canberra, Coffs Harbour, Tamworth and Lismore and assist with the recruitment, orientation and training and recognition of volunteer and maintain accurate records of volunteer activities.• Provide office management support to the Newcastle office, which includes; mail, banking, petty cash reconciliation, donation processing and stationary orders.• Provide data, statistics and reports regarding patient transport, accommodation, IPTAAS and volunteers to the General Manager (NSW/ACT), Property and Fleet Manager (NSW/ACT) or other Foundation managers as required.• Process all IPTAAS forms and approval numbers, occupancy records, invoices and remittances accordingly including updating relevant databases.

Gosford, New South Wales, Australia

• Provide high level organisational and administration support to the Network Coordinator and Hunter & Coast Interdisciplinary Clinical Training Network (HC ICTN) Team.• Establish strong working relationships with state-wide ICTN teams and act as a mentor to administrative officers as required.• Maintenance of relevant databases to support ICTN key performance indicators (KPI) and enable effective and efficient dissemination of communication to stakeholders.• Resource management for the local forum project, including planning budget allocations and monitoring budget expenditure as well as responsibility for adherence to procurement procedures.• Stakeholder engagement with strategic level LHD and education providers, particularly in leading the Forum Reference Group, a subcommittee of the Advisory Committee.• Efficient calendar and diary management to support remote team operational effectiveness and stakeholder engagement.• Provide secretarial support to the HC ICTN Advisory Committee.• Attend state-wide events as a representative of the HC ICTN including Masterclass and Clinical Supervision Skills Training Series.• Participate in the HC ICTN Supervision Reference Group, a subcommittee of the HC ICTN Advisory Group and undertake minutes.• Organise, coordinate, and lead the Forum Reference Group Meetings.• Undertake coordination of the four HC ICTN Forum Events including venue site visits to Coffs Harbour, Port Macquarie, Newcastle, Central Coast and Tamworth.• Support relevant program and project reporting by developing and updating Gantt charts and facilitator timelines.• Coordinate record management and tracking for the team utilising TRIM, Access, and file management procedures.• Create, update, and manage professional documents, presentations and spreadsheets.

Newcastle, New South Wales, Australia

• Undertake accounts payable, receivable, banking, account transfer and deposit of ANZBCTG funds and petty cash, including appropriate record keeping, procurement and expenditure approvals.• Reconcile the corporate credit cards on a monthly basis for the Director of Research, Chief Operating Officer, Financial Controller and Business Administrator.• Assist with the organisation of the ANZBCTG Annual Scientific Meeting (ASM).• Organise and manage travel arrangements for the Director of Research, Chief Operating Officer, Board, Committee, Group Members and staff.• Update and development of the ASM website and ANZBCTG intranet.• Oversee premises management for the Mater Institute and Darby Street Office, including; building refurbishment, maintenance and repairs, management of tenancy agreements, complying with all WHS building regulations, managing building security systems including after hours and liaising with external contractors.• Maintain the Director of Research and ANZBCTG memberships and subscriptions to relevant scientific and other journals/publications.• Assist with end of financial year preparations and organisation of the ANZBCTG’s annual financial audit.• Review and update ANZBCTG insurance policies in accordance with ANZBCTG coverage requirements and policy renewal periods.• Coordinate and manage domestic and international transportation of patient pathology specimen shipments.• Undertake high level word processing and preparation of spreadsheets and graphs.• Undertake procurement of all consumables, equipment and other assets and update the ANZBCTG equipment register as required.• Organising staff education and training, attendance at conferences and seminars, meetings and teleconferences for the Director of Research, Chief Operating Officer, Board, Committee and staff and prepare minutes as required.

Newcastle, New South Wales, Australia

• Supervision of schedulers including monitoring work allocations and organising and delegating tasks.• Supporting the Team Leader in various allocated tasks and working as the Acting Team Leader in the absence of the Team Leader.• Managing complaints and problems in a timely and professional manner.• Liaising with management including attending daily meetings.• Data entry via RosterOn (rostering program) including; management of rosters for nursing and administration staff within Mental Health and medical units, locking access to completed rosters and processing rosters according to unit requirements.• Supporting staff with education and delivering training to staff on the use of RosterOn and software to build and maintain rosters.• Liaising and meeting with Roster Coordinators and Managers from various sites within Hunter New England Area Health regarding their staff requirements.• Dealing with incoming and outgoing calls from various units, doctors and agencies regarding shifts and vacancies.• Supporting managers in roster building and casual staff in finding suitable employment.