Kellie Lowe Email & Phone Number

Sandbach, Gb

Staffordshire, England, United Kingdom

Staffordshire, England, United Kingdom

Asset Management, Client Relationship and Service Delivery consultant, focus on driving strategic and operational value across a wide range of sectors and disciplines such as Facilities, Cyber, Retail, Corporate, Security and Pharmaceuticals

Staffordshire, England, United Kingdom

Experience Summary:• Responsible for the management of client relations through the enhancement of people, processes and solutions, driving increased levels of efficiencies, standardisation, compliance, retention and long-term commercial advantages.• Developed and maintained constructive partnerships with the client executives and senior leadership teams.• Lead client mobilisation activities from a service provision perspective, consulted on improvement projects and supported tender events.• Directed designs, implementation and monitoring of new systems or processes that were considered necessary to support the ‘best fit solution’ for our clients.• Promoted good relationships with client contacts, site personnel, projecting a positive professional image within an evolving client focused environment.• Introduction of ‘Net Promoter’ performance measures providing a perception base view of the client’s overall service experience. • Create and deliver appropriate internal performance, budgetary and risk reports required to support operational teams or Client Directors.• Management of complaints or disputes escalated by the client.• Ensured that quality, ISO and compliance standards are maintained through site-based audits, providing appropriate feedback and actions plans.

Staffordshire, England, United Kingdom

Experience Summary:• Responsible for the development of a foundational management framework, including lifecycle processes and governance.• Introduction of contracts management solution to drive effective compliance and supply chain visibility across the client base• Developed and maintained constructive relationships with the major supply chain partners and key service providers.• Achieved enhanced level of maturity and compliance to ISO9001 standard• Tangible and measurable reduction of risk related to supply chain portfolio

Staffordshire

Experience Summary:• Client and Supplier management responsibilities for all service and project related activities.• Continuous improvement lead, encompassing the design, development, data analytics and implementation aspects.• Super user for FMFACTS CAFM solution.• Management of a global service desk, delivering re-active and pre-planned services, hard and soft facilities, M&E and consultancy.• Mobilisation lead for all new and existing client engagements• Primary account manager responsibilities for public sector clients.• Built and developed business and consultancy opportunities with existing and new clients• Lifecycle management of all re-active and pre-planned calls from instigation through to invoicing.• Team and performance management responsibilities for a service desk team of ten advisors, facilities manager and sub-contractors.• Managed financial spend for circa £14million.• Pre-Sales experience encompassing service desk processes, solution functions and management information capabilities.

Manchester, England, United Kingdom

Experience Summary:• Management of national service centre functions, delivering re-active and pre-planned services encompassing CCTV, Fire, Alarm, Access Control, Smoke and Emergency Lighting for over 4500+ corporate and public customers.• Client relationship management covering service delivery, performance management, business development.• Coach, guide and appraise service centre team of 9 advisers, team leader, project coordinators and stock controllers and ‘day to day’ management of 60 field engineers • Managed implementation of service centre solution, enabling evolution of business processes to support operational growth and increased revenue.• Supplier relationship management encompassing performance management, service reviews, subcontracting and project support.• Office budgetary responsibilities.