Kellie Miklos Email & Phone Number

Austin, Texas, United States

Customer advocate focused on building relationships and satisfaction within the SDLC. Provide customer accounts with solution expertise, technical support, troubleshooting and case management for the capital project management software suite. Task focused problem solver adept at navigating ambiguity to find customer solutions. Excel at authoring training guides and documenting standard work procedures to enhance team performance and value to the customer.

Austin, Texas Area

Expanded talent acquisition and onboarding service offering to the Marketing Sales Organization.

I thrive on working with systems and data to troubleshoot and resolve issues. I run ad-hoc or canned reporting to assist with business inquiries. I utilize my superior communication and customer service skills in all my interactions with business partners and coworkers. My experience in talent acquisition and management consists of hiring, onboarding and providing supervision of workers within the team. I am experienced at assessing training needs, developing and delivering training content via various mediums such as instructor led, web based or virtual training. Adept at content creation including system process documentation, presentations, e-learning courses, video simulations and job aides.As an SAP OTC super user, I provide end user training and technical assistance to the customer service teams escalating service issues for resolution as needed.To drive consistency and knowledge management I helped develop and maintain a SharePoint site for the Customer Service Operations teams to maintain training documentation and content.

Provided Global Account Management for the Asia-Pacific, Caribbean and Latin American 3M subsidiaries supporting the Electrical Markets Division and the Corrosion Protection Products global markets. Heavy written communication and complex collaboration with supply chain, manufacturing and transportation through the order fulfillment process required. Responsible for expedites, order changes, tracing international shipments, problem solving and resolving customer issues.

Provided Account Management and excellent customer service skills through both inbound/outbound calls and written customer communication. Owned the order management life cycle process including order entry, complaints, returns, adjustments and customer interactions.