Kellie Mitchell Email & Phone Number

Wilmington, Delaware, Us

Deptford, New Jersey, Us

Deptford, New Jersey, Us

Newark, Delaware, Us

• Develop, implement and facilitate Windows 10 training through instructor led employee training. • Review educational needs for the department.• Attend Go Lives for the Win 10 Rollouts and assist the customers in initial set up of their Win 10 device. (This could be up to 200 computer a day).• Work with customer to convert Webforms over to the new Microsoft Forms.• Create Microsoft Flows to assist customers in managing their Microsoft Forms.• Create and manage the setup of blended and virtual classes for new Microsoft classes. Including managing roster, attendance and reminders to employees, through Learning Space Application. • Evaluated and assessed training programs and make training and development recommendations to management. • Assist customers in setting up their Team Site.• Assist in checking for Team or Sharepoint site using PIM (Privileged Identity Management)• Develop, implement and facilitate Vocera Mobile Device training through instructor-led and web-based employee training. • Attend planning meeting for the initial kickoff of the project for each department.• Review educational needs for the department. (On Call Schedules, Device Types).• Coordinate a Go Live date with the Project Champion and the customer.• Schedule and provide both onsite and Web-based training for superusers on device usage and On Call Scheduling. • Ensure all proper training material are created for each group, and Corporate Devices are set up and delivered to site.• Provide onsite training at the Kiosk the day of Go Live. This includes troubleshooting mobile device errors when using a Bring Your Own Device. • Verify location of access point and that correct WiFi networks are attached.• Create and maintain documentation for Vocera. • Conduct User Testing as new versions of Vocera or iOS are deployed to make sure that the two were compatible. Evaluated and assessed training programs and made training and development recommendations to management.

Brookfield, Wisc., Us

Developed, implemented and facilitated using a variety of methods: instructor-led, web, and recorded/computer-based comprehensive employee training and development function for new hire and refresher training for the ATM Control Center and Member Services. • Developed training programs that contained detail information on troubleshooting ATM Terminals and reading the daily reports that are sent to financial institutions. • Scheduled and communicated all training programs. Maintained records of participation in classes and a catalog of all programs offered.• Prepared reports for all levels of management, as requested and conducted needs analysis (service and technical knowledge/skills). • Evaluated and assessed training programs and made training and development recommendations to management. • Developed and organized training manuals, multimedia visual aids, and other instructional materials. Collaborated and partnered with other team members. • Oversaw associate trainers and documented training activities for new hires in both Wilmington Delaware and Hagerstown Maryland locations.

Brookfield, Wisc., Us

Ensured service issues regarding ATM Terminal issues with the Financial Institutions were resolved quickly and kept client and vendors updated using company supported computer applications and platforms. • Provided support by troubleshooting problems and escalated issues as required and ensured all calls made to the Contact Center were properly documented and followed through to a final resolution. • Communicating with ATM Vendors to place service calls and receive updates on previously placed calls though both inbound and outbound calls. • Initiated and placed outbound phone calls to notify Financial Institutions of ATM Terminal faults. • Sent commands to ATM Terminals to get them back in service• Partnered with network support to resolve communication issues on ATM Terminal following up on open service requests and escalating overdue service requests.

Master’S Degree, Information Technology

Bachelor’S Degree, Elementary Education And Teaching