Kellie Riggs Email & Phone Number

Virginia Beach Va (Town Center)

During this tenure, I direct all aspects of production, from planning to execution. I ensured a seamless workflow by managing sound, lightboard, and video system operations. I hold the responsibility to lead production meetings to discuss issues and facilitate corrective measures. Moreover, I steer all preparations of events such as selecting songs, entering song's lyrics and scripture into the media computer, and adjusting the soundboard and light board.Highlights of key contributions:• Conducted coaching sessions with new team members to enhance professional development.• Enabled Church's preaching to reach people during pandemic by recording music/videos and developing virtual worship music videos.

Chesapeake, Virginia, United States

In this role, I administer end-to-end activities involved in responding to inbound phone calls, promptly resolving client complaints, delivering training to staff on customer service, and ensuring an excellent client experience. I contributed extensively to clientele expansion by steering marketing initiatives, such as emails, social media management, new product specials, and distribution of samples to potential clients. Additionally, I head management for weddings and corporate events along with catering orders. I also oversee all restaurant operations, including cash handling, inventory management, stock replenishment, and opening/closing.Highlights of key contributions:• Devised and deployed robust strategies to maximize sales.• Trained and mentored staff by conducting periodic visits to new stores.

Chesapeake, Va (Western Branch)

At Surf Rider, I oversaw logistics, inventory, and staff by streamlining processes and achieving service excellence and efficiency. I have defined targets for the business, devise operational plans, and lead teams to ensure the delivery of top-notch services.Highlight of key contribution:• Secured maximum customer satisfaction by supervising all customer interactions.Additional Experience: Client Services Coordinator, Stinkin’ Technology, Virginia Beach, VARestaurant Manager, Golden Corral Corporation, Virginia Beach, VARestaurant Manager, Anchor Inn., Virginia Beach, VA

Advance Studies Diploma, With Honors

Elementary Education