Kellie Roller Email & Phone Number

Tennessee, United States

New York, New York, United States

• Oversaw and facilitated approximately 65-75 monthly transactions from start to completion.• Provided white glove service by building relationships and constant communications throughout all transactions to ensure 100% satisfaction.• Monitored and coordinated the closing process with Buyer Agents, Listing Agents, and Closing Attorney/ Title Company partners to resolve escalations, remove barriers, and facilitate a seamless real estate transaction and customer experience with 95% compliance and closing accuracy rate. • Managed a high-volume client annually of < $100M+ by reviewing contracts, amendments, addendums, title commitments, closing disclosures/ settlement statements, prorations, commissions, and deeds to ensure terms, conditions, and contingency dates were present and accurate.• Assisted management with day-to-day functionality and necessary department processes.• Led, coached, and trained transaction coordinators *including new hires all while supporting agents, and clients, as well as internal and external partners.• Input and tracked all necessary communications and deal related information to ensure deadlines are met and information remains organized and easy to access.• Regularly audit, analyzed weaknesses, and strategized to improve and automate processes.• Collaborated with all levels of management and team members by building strong alliances to establish a performance culture to achieve agreed company’s goals.• Created and sent leases, amendments, and contract paperwork.

Charlotte, North Carolina, United States

I accomplished numerous roles while working at Keller Williams Realty. They are the following:TRANSACTION COORDINATOR (August 2018 - July 2021)• Facilitated all contracts-to-close correspondences between clients, cooperating brokers, lenders, attorneys, and other 3rd parties. • Reviewed real estate contracts, addendums, amendments, disclosures, HUD-1 statements, prorations, commissions, concessions, and deeds.• Scheduled home inspections, any necessary repairs, and assisted with negotiations regarding repairs.REALTOR (July 2017 - Present) • Interviewed prospective clients and accompanied clients to property sites to investigate the overall condition of residential, rental, and land properties.• Studied city/neighborhood trends to provide up to date and current market information. • Discussed and negotiated conditions of a sale to produce, negotiate, and amend real estate contracts.CO-LIST AGENT (January 2020 - August 2020) • Negotiated contracts and repairs with buyer agents to achieve best deals for Zillow client as representative and lead negotiating agent.• Responded to all leads, potential homebuyers, and buyer agents within 24 hours SLA. • Coordinated with home inspectors and appraisers to ensure all necessary, non-SUPRA home access could be obtained. LISTING COORDINATOR (July 2019-January 2020) • Researched listing property information to include photos and home measurements for NC and SC MLS systems and Zillow Bridge Listing Interactive Service.• Drafted listings with accurate financial and legal description information and procured client signatures for listing agreements with Zillow client.

Master Of Science - Ms, Criminal Justice

Concentration in Victimology & Victim Services

Bachelor Of Arts - Ba, Sociology

Concentration in Criminology and Criminal Justice with a minor in Psychology