Kellie Rose Email and Phone Number

PA / Sales secretary to Regional Sales Director.PA duties including diary upkeep,customers correspondence Sales reporting, Mileage, arranging and booking meetings.Managing mailboxes.Raising purchase orders for payment of invoices.All secretarial needs in the sales team. Ensuring sales team and sales advisors are fully supported. Ordering plot boards,flags, reservation boxes. Etc. Booking meetings, looking after all the lone working devices,keeping all information up to date on the system. Working closely with wider teams teams . Ensuring all invoices are processed in a timely manner on the coins system. Excellent organisation skills are essential. Supporting the wider teams both on site and in the office. Building relationships with stakeholders and customers both internal and external.

Support the property team in delivering a first class service to all stakeholdersManagement of issues raised through to resolution Detail:I am the first line support for all areas of the Property Estates team. I am key in creating and documenting procedures to ensure the Group Helpdesk is as efficient as possible. Customer service is paramount as I am the first line to deal with and escalate issues and risks and escalating more complex queries. I manage the update of information for MI reporting & work to agreed SLAs. Reporting risks daily and applying them to the risk register when required. I am proficient in the finance and payments areas within my role, investigating and ensuring the correct payments of all of the finance processes and procedures within the team, I manage the professional fees budget against spend; working with other team members on internal disposal projects. Responding to queries in a shared mailbox.I work closely with the wider teams to ensure the maintenance repairs; logging ongoing issues and escalating to resolution within the commercial properties Santander own or lease,

Covered all aspects of HR and Payroll administration; management of 3 main mailboxes; Telephone advice covering any processes and proceduresDetail:My role covered all aspects of HR and Payroll administration, providing excellent customer service at all levels. My role in the payroll control team covered overpayments for current staff and leavers, working with the customer to resolve the monies owed. On a daily basis I apply cash expenses to employees that have provided the bank details too late for the payday salaries. I would liaise with employees that have not applied their bank details at the point of starting within the business. Previous to this I have offered telephone advice covering any processes and procedures through to employee’s contractual changes, this involves liasing with consultants and HR business partners to resolve any potential issues. Daily management of 3 main mailboxes, Central, Retail and Geoban central being the busiest as many of the main queries and instruction come through this mailbox. The Retail mailbox is used by branches etc within the business. The mailboxes play an important part in my role as many employee’s and management alike need to know they are mailing someone who has the knowledge and expertise to be able to help. I have recently been involved in ratings changes and recalculations for pay and bonus schemes. Also as part of my role I organise employment history references and credit checks to establish any adverse credit history and potential risk to the business.

Within the escalations team investigating complaints across the whole business; dealing directly with customers and internal departments; exceeding call targets are met whilst maintaining a high level of customer service.Detail:Working at central head office delivering strong customer service in a busy environment. The department is an escalations team looking into complaints across the whole business. Duties include establishing and understanding the customer’s complaint by using my skills within the whole of banking and ensuring that I deal with the customers needs making sure the customer has left the call feeling confident that their complaint will be resolved satisfactorily. Following Santander’s security procedures The department is very target driven and I work hard to ensure my call targets are met whilst maintaining a high level of customer service.

Duties involved replenishment of stock throughout the store; advising on products specific to their individual needs; monitor & maintain sufficient stock levels Being stringent in the ordering process, inputting and analysing data to reduce company expenditure and contribute towards increase in profit.Customer care ensuring needs are met and good customer experience has been given

Training all new starters and training on any new processes and procedures.

All areas of Life cycle of employees across the banking and corporate sector. Hire to retire.

Customer assistant, In store Trainer