Kellie Sphar Email & Phone Number

Export, Pa

Passed my test! I am now a Verification Specialist III at Justifacts Credential Verification, Inc.

Export, Pa

Greensburg, Pennsylvania

Scheduled transportation requests for Senior Ride Share, Medical Assistance Tranportation and Persons with Disabilties. Determined which programs for which clients qualified and registered them for appropriate ride share programs, and mailed informational brochures on how to use the programs for which they qualified. Applied appropriate funding for scheduled rides based on the riders qualifying programs. Use various office equipment including fax, scanner, printer, multi line telephone, reservation software, email and computer.

Murraysville, Pa

Verified receipt of Field Safety Notices and software updates on ventilators.Process repair estimates and placed orders for authorized repairs on respiratory equipment.Issue Return Authorizations via email correspondence for equipment that needs repaired or replaced. Processed requests for Call Tags and Waybills using FedEx and UPS software for customers to return equipment still under warranty for repair or replacement.Work as a team member to satisfy all customer needs, meet department goals and provide back up support to other members of Customer Service to satisfy customer needs and improve call center performances.

Murraysville, Pa

Verified receipt of Field Safety Notices and software updates on ventilators.Process repair estimates and placed orders for authorized repairs on respiratory equipment.Issue Return Authorizations via email correspondence for equipment that needs repaired or replaced.Processed requests for Call Tags and Waybills using FedEx and UPS software for customers to return equipment still under warranty for repair or replacement.Work as a team member to satisfy all customer needs, meet department goals and provide back up support to other members of Customer Service to satisfy customer needs and improve call center performances.

Pittsburgh, Pa

Perform support work which includes complex and diverse clerical duties requiring frequent independent judgment and extensive job knowledge and understanding of working relationships. Able to work in a customer service environment with internal and external customers independently with minimal supervision.Contact customers to provide information, or clarify information with regard to changes to the customer's account. Takes incoming calls/chats from employees/customers requiring account changes. Use error code and resolution guides, verifying order accuracy and completeness and entering corrections, and or changes for customers orders (Fiber Optic Television, Voice, Data and also Copper voice and DSL) Scheduled installs and upgrades with customers via phone, email and text.Provide intra-company support to all departments via telephone and intranet chat to insure all orders are correct and able to be completed on time to best serve the customers.Investigate billing inquiries for toll charges over $1000.00, and adjust accounts using mechanical and manual processes. Use job aids/methods and other reference material to respond to written correspondence from customers regarding their bill, various account inquiries and advised customers about service and products available that would best suit their needs and performed other tasks to resolve customers' inquiries.Operate and maintain various office equipment and have proficiency with various software applications.Attend regular training classes for all new phases of fiber optic technology and participated in Service Elite training.

Bachelor'S Degree, Secondary Education And Teaching

Activities and Societies: California University Marching Band DJ at WVCS - 91.9FM Radio CAN-DO Concerned About Needs - disABILITY.

Bachelor'S Degree, Secondary Education And Teaching

Activities and Societies: Marching Band, DJ at WVCS Radio, Treasurer for CAN-DO (Concerned About Needs - disABILITY Organization