- Actively work with client to find solutions to help maintain their budget.- Focused on continued optimization of processes across multiple lines of business.- Create weekly/monthly reports and maintain schedules.- Daily monitoring of agents’ workloads, KPIs, and Service Level Agreements across multiple business branches.- Create, implement, and improve operational procedures.- Cultivate and maintain a healthy team environment.- Analyze and recognize patterns and inconsistencies in data.- Identify opportunities for team upskilling and hands-on training.- Maintain high quality through weekly QC checks.- Weekly/Bi-weekly 1:1, feedback, coaching, and training with the team to ensure everyone is fully informed on major project movements. - Quickly identify and report issues to the developer.- Community Management: - Coordinate and set live community app events- Coordinate community asset releases- Develop and implement community management policies and procedures, establishing guidelines for engagement, issue escalation, and moderation to ensure a consistent and positive user experience.- Develop and implement Client merch store, along with the creation of user engagement and cross-functional community and client collaboration.- Coordinate cross-functional collaboration between PG PMs, developers, and PX team, ensuring timely issue resolution, successful app updates, and smooth integration of new tools and features.- Manage documentation and training handovers, facilitating the transition of responsibilities, such as Event Shelf creation, to PG employees, while ensuring adherence to testing protocols before live launch- Handle BBB complaints and coordinate with CFO for higher-level handling.

• Developed the annual budget for the league of $130 000 • Provided board of directors with monthly financial reports • Processed bill payments and produce expense reports • Assisted the fundraising coordinator with campaign logistics and budget• Administered charitable tax receipt

• Coordinated the league scheduling of six teams and collaborated with colleagues to organize larger events throughout the year • Managed the scheduling of approximately 115 volunteers over the course of a season• Collaborated with the board of directors to ensure the league ran smoothly • Created and sent public announcements through social media and email lists to fill volunteer roles • On boarded volunteers and facilitate their training across a variety of roles