Kellie Cochran Email and Phone Number

• Created and implemented a comprehensive training and development style guide• Designed departmental EOM and EOY data reports for senior leadership and C-suite• Documented new LMS processes for enterprise-wide user audiences• Built and trained multiple curricula for large-scale effort to transition employees from one business line to another• Worked with direct reports to design measurable individual/team goals emphasizing quality, consistency, and professional development• Mentored new Instructional Designers (ID) and supported existing IDs

• Introduced new training deliverables to the organization.• Designed automated templates for Office and Acrobat file types.• Built a company-wide infrastructure for users to access and request training documentation.• Created automated tracking tools for reporting deliverables.• Developed training content and on-the-job documentation for opening two new offices and facilitated training for each.

Developed, initiated, and managed a redesign of all retail training content.Created training curriculum and updated onboarding, compliance and procedural communications. Mentored new employees and assisted in their completion of a time-sensitive training schedule. Selected to assist in the creation of a Client Training department that generating 3x the revenue goal in training sales at the end of the first year.Worked with clients to determine their knowledge gaps and learning goals. Collaborated with cross-functional teams to draft project schedules and training plans. Led meetings with executives to review the training project status and propose changes to SOWs. Monitor costs, timescales and resources used to achieve training engagement and adoption success. Sought out talented individuals within the organization and elevated them to positions that foster their talents for training, content development, project management, and communication.

Designed internal training classes and documentation for onboarding new employees and increasing the technical skills of current employees.Coached and mentored new employees through an extensive training and testing process.Created custom training solutions for corporate clients and facilitated live classroom sessions and virtual training through multiple technologies.Designed company and technology specific reference cards and newsletters for corporate clients.Served as the managing editor for a monthly Tips and Tricks mailing.Helped onboard new trainers and mentor content developers.

Provided advanced technical troubleshooting and customer support for corporate clients.Supported change management processes by developing technical remediation solutions.Kept detailed documentation of solutions and services to increase the efficiency of customers and colleagues.

Graded assignments, created course content and assisted the statistics professor.Designed interactive instructional materials for students with visual impairments. Served as the supervisor for the Statistics Tutoring Lab in the Department of Sociology.Trained a staff of eight employees on tutoring methodologies, content creation, SPSS, and organizational compliance. Served as mentor to junior team members and collaboratively designed daily lesson plans for classroom and lab activities. Served as the primary instructor for a weekly statistics lab and facilitated undergraduate and graduate study sessions focused on social statistics, statistical analysis and data interpretation. Formed small groups and created individual activities based on differentiated learning needs.

Managed the budgeting process for five multi-family properties and set leasing goals. Worked directly with the owners to identify, develop and achieve community goals.Maintained an in-depth knowledge of the competition through consistent evaluation of market conditions and trends. Developed and managed a highly skilled on-site staff through effective recruitment and training. Developed a scheduling and tracking system for vendors.Helped raise the sustained occupancy rate to above 90% each year.