Kellie Carollo Email & Phone Number

Greater Atlanta Area

Oversee all new volunteers from conception, orientation, and initial implementation and spearhead appreciation events. Complete all departmental invoice payments and expense reports through Concur. Manage calendaring for the Service Programming Division – this would include booking internal event spaces, volunteer schedules, contracting ASL interpreters and multi-campus happenings. Organize delivery and set-up for weekly Sunday catering, and other occasions. Coordinate seasonal events, such as Christmas and summer lobby decor and quarterly give-a-ways.

Greater Atlanta Area

Maintained a strong understanding of company values and consumer needs, responding quickly to complex requests in a fast-paced environment. Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee. Established excellent rapport with customers building loyalty and long-term relationships.

Boise, Idaho Area

Lead morning rush of over 1,000 customers daily with efficient, levelheaded, upbeat interactions. Demonstrated strong communication skills through successfully answering any inquiries, while simultaneously preparing coffee for new and loyal customers in line. Ensured each beverage was completed within a 2-3 minute timeframe. Remained focused on company mission of “spreading love” by delivering legendary, unforgettable customer service with each and every exchange.

Boise, Idaho Area

Achieved financial objectives through effective monitoring of controllable expenses such as labor, cost of sales, and expenses. Met sales goals and other performance criteria by training, motivating, mentoring and providing feedback to sales staff; including coaching, counseling, and disciplining employees. Analyzed daily sales and expense information and performed all other financial analysis to maximize net profits. Maintained store staff by recruiting, selecting, and training employees.

Boise, Idaho Area

Answered customer merchandise inquires and recommended products based on their needs and preferences. Maintained knowledge of current store promotions and policies regarding payment and exchange practices. Processed an average of 250 transactions per day efficiently, while ensuring cash drawer was balanced. Educated customers and teammates on nationwide beauty trends through hands-on trainings.

Orlando, Florida Area

As part of a participant in the Disney College Program I ensured all parades, stage shows, sets or other performances were prepared and punctual. As well as assisted guests in enhancing their travel experience by providing information on show schedules, character locations, and visitation times.

Boise, Idaho Area

Aided in the preparation of proposals and portfolio reports. Assisted with filing, faxing, mailing, and photocopying documents. Scheduled and confirmed all client appointments. Prepared memos and spreadsheets using Microsoft Office and Excel.

Psychology, 3.5

Psychology, 3.6