Kellie Dove Email & Phone Number

Remote

Coordinated trade show preparations, including designing and setting up displays, engaging with attendees to promote company offerings, and providing post-event analysisEfficiently handled all client communication, ensuring prompt and effective routing to the appropriate channels. Managed client inquiries, requests, and concerns with professionalism and accuracy, ensuring seamless and timely resolutionProvided in-person assistance to customers at various events, utilizing upselling techniques to enhance sales and revenue. Demonstrated a strong focus on customer satisfaction, effectively addressing inquiries, resolving issues, and ensuring a positive experience for all customers.Implemented effective inventory management strategies, closely monitoring stock levels and coordinating with suppliers to maintain adequate supplies

Successfully supervised and coordinated a team of up to 8 volunteers, overseeing task assignments and delivering comprehensive trainingEffectively managed customer service operations, implementing unique strategies to resolve issues and maintain customer satisfactionDemonstrated leadership by leading both opening and closing shifts with no supervisionReorganized the store as needed to optimize workflow and improve the customer experienceHelped to re-invent our store displays and inventory tracking systems, contributing to a more efficient and attractive store layoutTrained new employees on store policies and responsibilities, ensuring they were able to perform their duties to a high standardProvided photography and videography for social media useGave care to all animals in the rescue, ensuring they were safe, well-fed, groomed, and happy while managing the store and volunteers

Created 4 different courses/training manuals with up to 18 sections with all information employees need regarding the company brand, history, goals and software usedProofread marketing materialsWrote blog posts using the company style guide Managed clientele listOnboarded new employees, managing the onboarding documents as well as getting them set up and trained Performed comprehensive bookkeeping duties, including tax preparation and payroll management using Quickbooks and RipplingSent invoices to vendors and managed all incoming incomeManaged bank statements and employee credit cardsFiled company taxesManaged time sheets through TSheets

Oversaw and maintained the organization's phone system, ensuring smooth operations and efficient communication channelsMaintained high levels of customer engagement and rapport by proactively checking in with customers and delivering targeted marketing materialsAttended in-person events to engage with leadsManaged all marketing campaigns and kept customer retainment at an increasing levelDesigned graphics using Adobe Creative Cloud for social media and marketing useDesigned trade show table wrap and backdrop, worth over $1000, and had it printed for the company to use for all upcoming events for the foreseeable futureInitiated website updates using Zoho SitesTracked email results and analyzed them to update future emails accordinglyOrganized company events and assisted with travel planningPresented sales reports to CEO using data pulled from QuickbooksProofread marketing and administrative documents

Orlando, Fl

Reached out to potential leads through SalesForce CRMCreated custom marketing packets and mailed them to interested customersTracked inventory and took initiative of ordering more when necessaryResearched Google ranking and SEO standingImplemented link-building strategies to improve SEO standingEnsured the office space was clean and all equipment was in working order

Coordinated trade show preparations, including designing and setting up displays and engaging with attendees to promote company offeringsProofread and edited blog posts and other content, ensuring accuracy, consistency, and adherence to company style guidelinesProvided on-site support at weddings, managing the photo booth, ensuring a positive experience for all clientsWrote scripts for customer supportManaged communication between CEO and vendors

Saint Leo, Fl

Was chosen out of multiple interns to have 2 blog posts published on their website, written and proofread entirely by me with no supervision or editsProofread social media content, important emails, and official documentsResearched the company's target market and submitted a marketing proposalShadowed Graphic Designer to learn Adobe Creative CloudWrote social media captions for Instagram

Managed up to 6 tables by myselfMaintained welcoming and attentive service during busy and high-pressure momentsMemorized the menu entirely to be able to answer any and all questions swiftly and efficientlyMulti-tasked by keeping up-to-date with table service for multiple parties while maintaining side workBuilt personal rapport with customers and gained regular customer returnsOpened and closed restaurantWas chosen to manage large parties in our event room with up to 20 different customers

Trained new employees Won "Employee of the Month" after successfully attracting customers to sign up for our store credit card after large purchasesProvided upbeat and friendly customer service to all customersManaged incoming phone callsLearned how to use the register and assisted other employees with complicated discountsMaintained inventory and re-stocked as needed, unpromptedUnloaded inventory truck once per week and found appropriate storing spots for new merchandiseHandled customer complaints with a friendly attitudeOpened and closed the shop with little supervision