I’m an experienced Operations and Compliance Manager with nearly 14 years in the Plumbing and Heating sector. I’ve built my career through a hands-on approach, solving problems, improving processes, and supporting my team. I enjoy identifying areas where operations can be streamlined and take pride in helping both the business and my colleagues grow.Over the years, I’ve taken on a variety of roles, from leading teams to managing compliance efforts, including ISO certifications and the recent MCS accreditation process. I’ve also worked on winning tenders, contributing to over £2 million in contract wins this year alone. I’m not afraid to jump into a role to help cover for my team when needed, ensuring everything runs smoothly.While I’m self-taught in many areas, my focus is always on practical solutions that work for the business, and I value creating an environment where people feel supported. I believe in continuous improvement, and I’m always looking for ways to make things more efficient.