Kellie Gonzalez (Stains) Email & Phone Number

Tempe, Arizona, United States

• Communicate clearly with Sellers to assess Account Health goals and requirements.
• Investigate Account metrics to understand root cause of any outstanding issues.
• Address concerns and complaints, resolving issues quickly and effectively.
• Carry out high-quality work with little oversight.
• Consistently met and exceeded identified team and company performance metrics, goals, and deadlines.
• Review tasks regularly to identify areas of improvement.

Mesa, Arizona, United States

• Communicated clearly with internal and external teams to assess requirements and end-goals, as well as distribute information in easily understood form.
• Worked closely with development team to understand products and create effective testing strategies.
• Followed established guidelines and procedures.
• Carried out high-quality work with little oversight.
• Coached employees on speed and efficiency to improve team productivity.
• Observed employees to identify deficiencies and implemented strategies to close knowledge gaps.

Mesa, Arizona, United States

• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
• Trained and developed new team members on customer service initiatives and operational procedures.
• Addressed customer concerns and complaints, resolving issues quickly and efficiently.
• Promoted best practices by identifying opportunities for process improvements and initiatives.
• Consistently met identified team and client performance metrics, goals, and deadlines.
• Implemented best practices in fostering exceptional customer care support and satisfying customers.

Mesa, Arizona, United States

• Addressed customer concerns and complaints, resolving issues quickly and efficiently.
• Implemented best practices in fostering exceptional customer care support and satisfying customers.
• Assisted customers with a warm and professional attitude
• Answered incoming calls and assisted customers with questions.

Gilbert, Arizona, United States

• Evaluated functionality and performance of software and hardware, recommending improvements and solutions.
• Communicated clearly and effectively with users, asking questions and listening actively to responses to develop understanding of technical issues.
• Diagnosed technical issues, identifying, and implementing corrective solutions.
• Documented and maintained records of support requests, elevations, and actions taken.
• Guided users step-by-step through installations and technical fixes via phone call.

Tempe, Arizona, United States

• Compiled and sorted information to prepare source data for computer entry.
• Identified different types of relevant data to improve business performance with better analytics.
• Maintained good working relationship with co-workers and management.
• Followed established guidelines and procedures.
• Kept work area organized and clutter-free.
• Completed assigned tasks with little or no supervision.

Queen Creek, Arizona, United States

• Trained new associates on store programs and policies.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
• Monitored promotions and sales to provide updated information and pricing.
• Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves.
• Completed assigned tasks with little to no supervision.

Queen Creek, Arizona, United States

• Kept store neat by cleaning grocery carts, parking lot, and restrooms.
• Recommended products to customers, matching each person’s needs with relevant items.
• Refilled paper and plastic bags at the checkout stand and restocked merchandise located at checkouts for purchase.
• Collected products selected by customers but not purchased and returned to shelves.
• Bagged customers’ groceries in neat, orderly fashion, carefully handling perishables and balancing the weight of each package for easy handling by customers.
• Assisted customers by locating products on shelves or in the backroom and retrieved desired items for purchase.

Mesa, Arizona, United States

• Returned non-purchased products to shelves and preformed general merchandising functions.
• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
• Assisted customers with locating items, answering questions and providing direction and service.
• Collected payment for customer purchases.
• Ordered, stocked, and rotated all departments.
• Greeted all customers and provided prompt and friendly service.

Associate'S Degree, General Studies

High School Diploma, General Studies