Kellie Grace

Kellie Grace Email and Phone Number

Head of Customer Engagement @ Nautilus Aviation Pty Ltd
Cairns, QLD, AU
Kellie Grace's Location
Cairns, Queensland, Australia, Australia
Kellie Grace's Contact Details
About Kellie Grace

As the Head of Customer Engagement for both the Nautilus Aviation and Helifish brands, I play an integral role in the Nautilus Aviation management team in delivering an exceptional experience for our customers. My focus spans the entire journey, from the thrill of a passenger's first helicopter ride to fostering strong relationships with our valued partners.

Kellie Grace's Current Company Details
Nautilus Aviation Pty Ltd

Nautilus Aviation Pty Ltd

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Head of Customer Engagement
Cairns, QLD, AU
Kellie Grace Work Experience Details
  • Nautilus Aviation Pty Ltd
    Head Of Customer Engagement
    Nautilus Aviation Pty Ltd
    Cairns, Qld, Au
  • Nautilus Aviation Pty Ltd
    Head Of Customer Engagement
    Nautilus Aviation Pty Ltd Oct 2023 - Present
    Cairns, Qld, Au
    Enthusiastic and results-oriented leader with a passion for the tourism industry. Proven ability to craft compelling grant proposals, securing $500,000 in government funding for Nautilus Aviation in 2024. Skilled in customer engagement, building strong relationships, and driving business growth.
  • Nautilus Aviation Pty Ltd
    Key Customer Account Manager (Tourism)
    Nautilus Aviation Pty Ltd Sep 2022 - Oct 2023
    Cairns, Qld, Au
    As the lead Account Manager for our key partners, I manage all aspects of relationship management, including contract negotiations and I am responsible for driving sales revenue and achieving growth targets for the company. I lead a team of Sales managers, overseeing their performance and providing guidance and support to help them achieve their goals. I am able to identify new business opportunities and develop strategies to capitalise on them, whilst building and maintaining relationships with our industry partners, and other stakeholders. Commercially focused, I have the ability to correctly assess the impact of decisions on business outcomes, and have a proven record of successfully managing change and implementing continuous improvement activities.
  • Hrs Group
    Government & Crisis Account Manager
    Hrs Group Jun 2021 - Sep 2022
    Köln, Nordrhein-Westfalen, De
    Solution focused Account Manager managing the Queensland Government's accommodation program, the second largest fully-managed accommodation program in Australia. Delivering sophisticated solutions and expertise for 100+ Government Agencies, and an expert in crisis management and corporate and patient travel.Maximising value and advancing my customers' priorities through personalised stakeholder engagement and leading the delivery of strategic projects.HRS simplifies business travel. Corporate travel managers and business travellers around the world trust HRS to find the best accommodation and simplify all processes related to their business travel. In addition to professional hotel sourcing and the negotiation of corporate rates with hotels, HRS optimises paperless payment of hotel accommodation and meetings as well as automated invoice processing. More than 3,000 multinational corporations rely on HRS Global Hotel Solutions. Customers include global players from the Fortune 500, including Amazon, Google, Siemens, Alibaba, China Mobile and Volkswagen. HRS pursues clear goals: savings for companies and high traveller satisfaction. Founded in Cologne in 1972, HRS today has more than 1,500 employees in 35 offices worldwide, including Dallas, London, New York, São Paulo, San Francisco, Shanghai, Singapore and Tokyo. Further information at corporate.hrs.com.
  • The Social Effect
    Board Member
    The Social Effect Jan 2020 - Sep 2022
    The Social Effect is the platform to showcase what social change can achieve in our daily lives through to the world we live in. This is delivered through speakers and through events that enable mindset development and deeper connection with the community that surrounds us, through to engaging in social media in a way that can lift your own thought processes and support others to do the same.While we accept that change is constant, we do not have to accept that we are powerless in its wake. It is the extent to which we care about the direction of social change that we can try to shape it and help to create the kind of "change we wish to see in the world."
  • Flight Centre Business Travel- Australia
    Business Development Manager
    Flight Centre Business Travel- Australia Jan 2019 - May 2021
    North Sydney, Nsw, Au
    Helping Companies to streamline and consolidate their travel whilst sourcing the most cost-effective solutions to suit their business travel needs.#1 WORLDWIDE NOVICE BDM 2019-2020FCTG GLOBAL AWARD WINNER
  • Flight Centre Business Travel- Australia
    Corporate Travel Manager
    Flight Centre Business Travel- Australia Jun 2014 - Jan 2019
    North Sydney, Nsw, Au
    Providing outstanding service across air, car, hotel, and ground transportation reservations, by building strong, personal relationships with my clients, and offering a tailored service that was unparalleled in the industry.FCTG GLOBAL AWARD WINNER 2017
  • Flight Centre Travel Group
    Women Wise Global Chapter Leader Cairns
    Flight Centre Travel Group Oct 2019 - Apr 2021
    South Brisbane, Queensland, Au
    Womenwise was established by a group of Flight Centre's senior female leaders, to inspire all women by showcasing opportunity, providing role-models and offering structured support to create gender balance in all leadership teams across FCTG.OUR AIM IS TO INSPIRE WOMEN ACROSS THE FCTG NETWORKFCTG’s global workforce is 75% female and we have a network of strong, fierce women leading our businesses around the world.Womenwise recognises the achievements of women through, what it calls, ‘The 4 C’s’: Celebrate, Connect, Collaborate, and Create Change.
  • Flight Centre Travel Group
    Leisure Travel Manager
    Flight Centre Travel Group Jan 2004 - Jun 2014
    South Brisbane, Queensland, Au
    Leisure Travel Manager focused on building great customer relationships and delivering exceptional service in order to sell air, land, cruise, tours and related travel products.Consistently hitting above KPI's and sales targets to achieve maximum potential.
  • Camp Counsellors Usa
    Regional Co-Ordinator
    Camp Counsellors Usa May 2000 - Jan 2004
    Recruiting for exciting Summer Camp Jobs and Work and Travel Adventures for Australians 18-30 in the USA and Around the World!

Kellie Grace Skills

Customer Service Profit Microsoft Office Retail Microsoft Excel Microsoft Word Powerpoint Merchandising Social Media Inventory Management Sales Photoshop Strategic Planning Sales Management Team Building Event Management Team Leadership Social Media Marketing Account Management Negotiation Travel Management

Kellie Grace Education Details

  • Flight Centre Business School
    Flight Centre Business School
    Diploma Of Tourism And Management
  • Tafe Queensland
    Tafe Queensland
    Tourism And Travel Services Management
  • Trinity Anglican School
    Trinity Anglican School
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Kellie Grace

What company does Kellie Grace work for?

Kellie Grace works for Nautilus Aviation Pty Ltd

What is Kellie Grace's role at the current company?

Kellie Grace's current role is Head of Customer Engagement.

What is Kellie Grace's email address?

Kellie Grace's email address is ke****@****hrs.com

What schools did Kellie Grace attend?

Kellie Grace attended Flight Centre Business School, Tafe Queensland, Trinity Anglican School.

What skills is Kellie Grace known for?

Kellie Grace has skills like Customer Service, Profit, Microsoft Office, Retail, Microsoft Excel, Microsoft Word, Powerpoint, Merchandising, Social Media, Inventory Management, Sales, Photoshop.

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