Kellie Johnson Email & Phone Number

Cleveland, OH, US

• Led executive team meetings and cross-department leadership meetings to ensure corporate alignment, foster collaborative problem-solving, promote united leadership, and support strategic decision-making across the.
• Spearheaded large-scale organizational design and restructuring efforts, including a company divestiture and corporate transitions, ensuring alignment with long-term objectives and maintaining high employee morale.
• Championed Lean Six Sigma methodologies across the company, leading process improvement initiatives to streamline operations, reduce waste, and enhance overall organizational performance.
• Led large-scale corporate projects, including multimillion dollar vendor selection through RFP process, contract and billing process optimization, leading Kaizen events for process improvements, overseeing departmental.
• Led company through a corporate divestiture, ensuring smooth wind-down of people and operations while maintaining goal alignment and positive corporate moral.
• Integrated AI-driven solutions into daily workflows, enhancing operational efficiency, and provided training to executive leaders on leveraging AI for decision-making and process automation.

Cleveland, OH, US

• Managed a multigenerational team through change, fostering an environment that allowed team members to thrive and become cohesive.
• Executed continuous improvement initiatives, integrating streamlined practices into daily operations for sustained performance gains.
• Fostered strategic partnerships with Procurement and Third-Party teams, optimizing vendor relationships to drive profitability and operational excellence.
• Orchestrated vendor management strategies, ensuring SLA compliance and resolving issues to maintain seamless business operations.
• Reimagined product offerings and vendor selection processes, leveraging strategic pricing to boost profitability and market competitiveness.

Cleveland, OH, US

• Pioneered real-time KPI tracking dashboards, slashing data processing times by 65% and revolutionizing operational efficiency.
• Managed a team through organizational restructure, fostering an environment that allowed team members to thrive and become cohesive.
• Executed continuous improvement initiatives, integrating streamlined practices into daily operations for sustained performance gains.

Cleveland, OH, US

• Designed client issue workflows and implemented new software through partnership with the CTO.
• Implemented strategic initiatives across multiple departments around trending issues and root causes that led to substantial operational improvements.
• Orchestrated seamless communication channels, driving client retention and loyalty.
• Conducted in-depth analysis of issues and root cause, identifying key trends. Developed data-driven strategies to address pain points and elevate service quality.
• Mentored team members, fostering professional growth. Cultivated a positive work environment, leading to increased employee engagement and productivity.

Cleveland, OH, US

• Led a comprehensive review of contracts and billable items, resulting in the identification of approximately 10% of missed or incorrectly billed items, enhancing revenue accuracy.
• Collaborated with all operations departments to identify and document key processes in the first company-wide playbook, standardizing operational procedures and improving efficiency.
• Orchestrated seamless communication channels, driving client retention and loyalty.
• Utilized Six Sigma tools to identify process gaps, implementing targeted improvements that significantly decreased processing time, reduced waste, and increased client satisfaction.
• Redesigned the client-facing organizational chart to streamline functions, reducing the number of client-facing team members and enhancing overall service delivery.

Cleveland, OH, US

• Managed direct client accounts, ensuring high levels of client satisfaction through proactive issue resolution and consistent communication.
• Led project management initiatives, utilizing strategic planning and execution to ensure timely and successful project delivery for client accounts.
• Introduced project management tools to the team, enhancing operational efficiency and resulting in adoption across the entire department for improved workflow.
• Implemented StrengthsFinder results to foster team collaboration and development, enhancing teamwork dynamics and optimizing overall performance.

• Collaborated with national leaders to develop and implement a custom curriculum and trained leaders to facilitate a comprehensive 12-week learning course.
• Developed and managed a robust volunteer network through effective team building and people management, supporting various projects and initiatives.
• Managed multi-campus projects and events, ensuring alignment with organizational goals and adherence to timelines.
• Reorganized benevolence department, establishing new processes in collaboration with industry experts to enhance operational efficiency and outreach capabilities.
• Managed the department budget to ensure optimal resource allocation.

• Provide great customer service through answering phones and managing the front desk
• Help execute weekly tasks and projects
• Lead a weekly group of individuals who assisted with office help
• Lead a weekly group of volunteers for our Hospitality Team
• Oversee the phone & printing systems.

• Developed and executed strategic category plans to drive sales growth and enhance market share for the PINK brand.
• Conducted regular performance analysis using sales data and KPIs to assess category performance, making data-driven recommendations for future strategies.
• Analyzed market trends, customer insights, and competitive landscape to identify opportunities for product development and assortment optimization.
• Collaborated with cross-functional teams, including merchandising, marketing, and supply chain, to ensure cohesive brand messaging and successful product launches.

• Execute company standards
• Built strong relationships with customers and fellow associates
• Built customer loyalty through great service

Bachelors Of Arts In Psychology, Minors: Biology, Chemistry, Women'S Ministry, Bible

Education record