Kellie Johnson Email and Phone Number
Kellie Johnson work email
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Kellie Johnson personal email
As the Director of Enterprise Administration & Quality at Bravo Wellness and a member of the executive team, I bring a wealth of experience in managing diverse teams and driving continuous improvement initiatives. My passion lies in collaborating on long-term projects that shape an organization's strategic direction and have a lasting impact. With a strong foundation in Lean Six Sigma, I focus on identifying inefficiencies and implementing solutions that streamline processes, reduce waste, and enhance overall productivity.Throughout my career, I’ve held pivotal roles in operations, program delivery, and implementation, where I’ve consistently driven transformative improvements. At Bravo Wellness, I created and implemented an issue resolution process that dramatically reduced the occurrence of issues, ensuring that root causes were identified and risks mitigated. I also developed, documented, and streamlined all operational department tasks, culminating in the creation of the first cohesive playbook for client implementation.As a key owner of the strategic roadmap and direction of the company, I work closely with the other members of the executive team to ensure cohesive operations and alignment with our overall vision. Currently, I am collaborating with key leaders within our parent company to further integrate and align our processes, driving enhanced efficiency and strategic growth.I am known for my strong interpersonal skills and a leadership style that emphasizes compassion and leading by example. My teams, whether operational or executive, appreciate the rapport we build and the mutual respect we cultivate. I’m always eager to connect with like-minded professionals who share a passion for continuous improvement and strategic growth. Let's connect and explore how we can collaborate to achieve great things.
Bravo Wellness
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Director, Enterprise Administration & QualityBravo Wellness Aug 2023 - PresentCleveland, Oh, Us•Led executive team meetings and cross-department leadership meetings to ensure corporate alignment, foster collaborative problem-solving, promote united leadership, and support strategic decision-making across the organization.•Spearheaded large-scale organizational design and restructuring efforts, including a company divestiture and corporate transitions, ensuring alignment with long-term objectives and maintaining high employee morale.•Championed Lean Six Sigma methodologies across the company, leading process improvement initiatives to streamline operations, reduce waste, and enhance overall organizational performance.• Led large-scale corporate projects, including multimillion dollar vendor selection through RFP process, contract and billing process optimization, leading Kaizen events for process improvements, overseeing departmental restructures, and guiding the company through a strategic merger and a divestiture.•Led company through a corporate divestiture, ensuring smooth wind-down of people and operations while maintaining goal alignment and positive corporate moral.•Integrated AI-driven solutions into daily workflows, enhancing operational efficiency, and provided training to executive leaders on leveraging AI for decision-making and process automation.
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Manager, Program DeliveryBravo Wellness Feb 2023 - Aug 2023Cleveland, Oh, Us•Managed a multigenerational team through change, fostering an environment that allowed team members to thrive and become cohesive.•Executed continuous improvement initiatives, integrating streamlined practices into daily operations for sustained performance gains.•Fostered strategic partnerships with Procurement and Third-Party teams, optimizing vendor relationships to drive profitability and operational excellence.•Orchestrated vendor management strategies, ensuring SLA compliance and resolving issues to maintain seamless business operations.•Reimagined product offerings and vendor selection processes, leveraging strategic pricing to boost profitability and market competitiveness.
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Operations ManagerBravo Wellness Jun 2020 - Feb 2023Cleveland, Oh, Us•Pioneered real-time KPI tracking dashboards, slashing data processing times by 65% and revolutionizing operational efficiency.•Managed a team through organizational restructure, fostering an environment that allowed team members to thrive and become cohesive.•Executed continuous improvement initiatives, integrating streamlined practices into daily operations for sustained performance gains.
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Client Service Unit - Team LeadBravo Wellness Oct 2019 - Jun 2020Cleveland, Oh, Us•Designed client issue workflows and implemented new software through partnership with the CTO.•Implemented strategic initiatives across multiple departments around trending issues and root causes that led to substantial operational improvements.•Orchestrated seamless communication channels, driving client retention and loyalty.•Conducted in-depth analysis of issues and root cause, identifying key trends. Developed data-driven strategies to address pain points and elevate service quality.•Mentored team members, fostering professional growth. Cultivated a positive work environment, leading to increased employee engagement and productivity.
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Client Implementation ManagerBravo Wellness Mar 2017 - Oct 2019Cleveland, Oh, Us•Led a comprehensive review of contracts and billable items, resulting in the identification of approximately 10% of missed or incorrectly billed items, enhancing revenue accuracy.•Collaborated with all operations departments to identify and document key processes in the first company-wide playbook, standardizing operational procedures and improving efficiency.• Orchestrated seamless communication channels, driving client retention and loyalty.•Utilized Six Sigma tools to identify process gaps, implementing targeted improvements that significantly decreased processing time, reduced waste, and increased client satisfaction.•Redesigned the client-facing organizational chart to streamline functions, reducing the number of client-facing team members and enhancing overall service delivery.
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Client Account LiaisonBravo Wellness Nov 2016 - Mar 2017Cleveland, Oh, Us•Managed direct client accounts, ensuring high levels of client satisfaction through proactive issue resolution and consistent communication.•Led project management initiatives, utilizing strategic planning and execution to ensure timely and successful project delivery for client accounts.•Introduced project management tools to the team, enhancing operational efficiency and resulting in adoption across the entire department for improved workflow.•Implemented StrengthsFinder results to foster team collaboration and development, enhancing teamwork dynamics and optimizing overall performance.
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Benevolence Director And Executive AssistantJourney Community Church Jan 2015 - Nov 2016•Collaborated with national leaders to develop and implement a custom curriculum and trained leaders to facilitate a comprehensive 12-week learning course.•Developed and managed a robust volunteer network through effective team building and people management, supporting various projects and initiatives.•Managed multi-campus projects and events, ensuring alignment with organizational goals and adherence to timelines.•Reorganized benevolence department, establishing new processes in collaboration with industry experts to enhance operational efficiency and outreach capabilities.•Managed the department budget to ensure optimal resource allocation.
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Administrative Assistant And Campus SupportJourney Community Church Mar 2013 - Jan 2015• Provide great customer service through answering phones and managing the front desk• Help execute weekly tasks and projects• Lead a weekly group of individuals who assisted with office help• Lead a weekly group of volunteers for our Hospitality Team• Oversee the phone & printing systems.
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Pink Category SupervisorVictoria'S Secret Feb 2012 - Feb 2013•Developed and executed strategic category plans to drive sales growth and enhance market share for the PINK brand.•Conducted regular performance analysis using sales data and KPIs to assess category performance, making data-driven recommendations for future strategies.•Analyzed market trends, customer insights, and competitive landscape to identify opportunities for product development and assortment optimization.•Collaborated with cross-functional teams, including merchandising, marketing, and supply chain, to ensure cohesive brand messaging and successful product launches.
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Sales AssociateVictoria'S Secret May 2009 - Feb 2012• Execute company standards • Built strong relationships with customers and fellow associates• Built customer loyalty through great service
Kellie Johnson Skills
Kellie Johnson Education Details
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Cedarville UniversityBible -
Valley Forge High School
Frequently Asked Questions about Kellie Johnson
What company does Kellie Johnson work for?
Kellie Johnson works for Bravo Wellness
What is Kellie Johnson's role at the current company?
Kellie Johnson's current role is Experienced Leader in Enterprise Administration & Quality | Driving Strategic Roadmaps, Process Efficiency, and Continuous Improvement | Passionate About Long-Term Organizational Growth.
What is Kellie Johnson's email address?
Kellie Johnson's email address is ke****@****ell.com
What schools did Kellie Johnson attend?
Kellie Johnson attended Cedarville University, Valley Forge High School.
What are some of Kellie Johnson's interests?
Kellie Johnson has interest in Social Services, Children, Education, Poverty Alleviation, Human Rights, Health.
What skills is Kellie Johnson known for?
Kellie Johnson has skills like Customer Service, Event Planning, Leadership, Microsoft Office, Microsoft Word, Public Speaking, Strategic Planning, Microsoft Excel, Management, Nonprofits, Coaching, Sales.
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