Kellie Martin

Kellie Martin Email and Phone Number

VP, Solution Engineering & Renewals | Results Driven Leader | Builder of Process, People & Solutions @ Rithum
Kellie Martin's Location
Atlanta Metropolitan Area, United States, United States
Kellie Martin's Contact Details

Kellie Martin personal email

Kellie Martin phone numbers

About Kellie Martin

I am an accomplished professional with a diverse background that spans various facets of the business landscape. My career journey began in marketing and business development, where I honed skills in relationship building, understanding buyer psychology, and project execution. I later transitioned to the services industry, supporting high-stakes strategic accounts, mastering conflict resolution, positioning, and the crucial role of reliability. I delved into PreSales, merging my insights into customer expectations and buyer behavior to lead the establishment of a world-class Global Sales Engineering team. Most recently, I've encountered the exciting challenge of integrating all my diverse experience to launch a Global Renewals Program. At the heart of this organization lies a strong commitment to customer service and problem-solving, where meticulous attention to detail and error prevention are paramount.Throughout my life, I have naturally assumed leadership roles, some with and some without a formal title. My leadership style is characterized by an unwavering passion for what I do. I am not one to shy away from rolling up my sleeves and diving into the trenches. I am unafraid to voice my perspective when something doesn't sit right, always with the belief that we can learn and improve by working collaboratively as a team.In summary, my career journey has been a tapestry of experiences that have shaped me into a dynamic, results-driven leader with an unwavering commitment to excellence. I look forward to leveraging my wealth of knowledge and passion for innovation to continue making a significant impact in the world of business.

Kellie Martin's Current Company Details
Rithum

Rithum

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VP, Solution Engineering & Renewals | Results Driven Leader | Builder of Process, People & Solutions
Kellie Martin Work Experience Details
  • Rithum
    Vp Client Success
    Rithum Nov 2024 - Present
    Atlanta , Ga, Us
  • Rithum
    Vp, Global Sales Engineering & Renewals
    Rithum Aug 2024 - Nov 2024
    Atlanta , Ga, Us
  • Rithum
    Director Of Solution Engineering & Renewals
    Rithum Feb 2023 - Aug 2024
    Atlanta , Ga, Us
  • Presales Collective
    Member
    Presales Collective Mar 2022 - Present
    Chicago, Illinois, Us
    We are on a mission to elevate the role of PreSales in organizations worldwide. We aim to provide PreSales professionals with resources, knowledge, network, and mentorship to develop long, impactful careers in PreSales. Our vision is to create a global community of professionals who have a passion for PreSales. A place where individuals in a PreSales role, or anyone who aspires to be, will be supported in their professional development.
  • Channeladvisor
    Director, Global Sales Engineering
    Channeladvisor Nov 2021 - Apr 2023
    Morrisville, Nc, Us
    - Acquired by CommerceHub (now Rithum)- Expanded the success achieved in the US region by establishing and leading a cohesive Global Sales Engineering Department.- Spearheaded a comprehensive account review initiative, facilitating Sales Engineers in analyzing existing customer accounts, refining their presentations, and collaborating with service leaders to ensure the optimum health of our customer relationships.- Pioneered a product feedback loop by appointing Subject Matter Experts (SMEs) at each product level. - Collected both quantitative and qualitative sales feedback, presented findings directly to the product team, and collaborated closely with marketing and product marketing to enhance new product releases and enablement.- Implemented a Global Career Pathing program, introducing distinct tracks for management and subject matter expertise. Developed job leveling structures to expedite career progression and established transparent indicators for promotion.
  • Channeladvisor
    Manager, Sales Engineering
    Channeladvisor Jul 2018 - Nov 2021
    Morrisville, Nc, Us
    - Revitalized an under-developed Sales Engineering organization characterized by reactivity, disjointedness, and risk aversion.- Engineered a tightly integrated partnered selling approach within 18 months, with Sales Engineers actively contributing to sales strategy, enablement, and pursuing pipeline generating opportunities alongside Sales Managers.- Cultivated a sense of urgency within the team through the implementation of a dynamic compensation structure encompassing quotas, a pathway to President's Club, and accelerators aligned with the QBSR organization.- Streamlined onboarding for new team members, reducing the onboarding period from 6 to 3 months.- Instituted a cross-departmental training and shadowing initiative to enhance Sales Engineers' customer consultation capabilities by providing firsthand experience in our customers' shoes.- Orchestrated the most successful Sales Kickoff Event (2020) in company history, featuring partner sponsorship opportunities, team-building activities, engaging training workshops, and appreciation events. Successfully repeated in 2021 as a virtual event.- Led the Sales Team's efforts in the acquisition of BlueBoard.io, now Brand Analytics. This included defining sales processes, technical scoping, sales enablement, and delivering comprehensive demo training.- Achieved 112% of quota in 2020 and maintained a strong performance with 98% of quota YTD in 2021.
  • Channeladvisor
    Sales Engineer, Systems Integrations
    Channeladvisor May 2017 - Jul 2018
    Morrisville, Nc, Us
    As a ChannelAdvisor platform expert and e-commerce consultant, I am responsible for helping to support a growing team of Sales Executives with the selling tools, strategy, and support to obtain qualified, long term e-commerce clients. I assist with product demonstrations, perform opportunity analyses, and collaborate with Sales Executives on sales strategy to determine the best way to establish the value our software and services can provide for prospective clients. Most importantly my goal is to ensure there are no technical road blocks when integrating our system into a retailer's current process. I provide work flow processes to make our solution a part of their overall e-commerce ecosystem. As the liaison between Sales and Product Management and our Services Team, I work collaboratively with these inter-departmental teams to drive the development of software functionality and customer satisfaction.
  • Hublogix
    Director Of Customer Service
    Hublogix Feb 2015 - Apr 2017
    • Guided the transition of the services team during the acquisition of HubLogix by ChannelAdvisor (Now Rithum)• Responsible for all operational aspects of the business, including support, account management, business development, and vendor relationships• Lead effort to map out sales lifecycle from inbound lead through business validation, technical validation, to closed-won opportunity leveraging Salesforce.com, proprietary accounting system, and the HubLogix platform.• Built and implemented structured onboarding process to effectively and efficiently move new customers through implementation and training of platform to adoption and optimization • Established expansion revenue program to optimize revenue while building and maintaining relationships in existing customer base• Led the research, investigation, and delivery of solutions to customer issues including end user questions and problems about usability and results, as well as IT issues related to installation, infrastructure, and performance.
  • Salesfusion
    Director Of Services
    Salesfusion Aug 2012 - Jan 2015
    Atlanta, Ga, Us
    - Established the Professional Services Division, achieving a remarkable 120% revenue growth in the inaugural year.- Founded and led the Onboarding Team from inception, enhancing efficiency in new customer training and configuration processes while preserving a personalized and interactive customer experience.- Implemented an internal process book, comprehensively detailing aspects from new employee training and support call handling to distinguishing billable versus non-billable services. Also, outlined procedures for identifying and engaging account managers.- Directed the support staff towards prioritizing customer satisfaction and instituted a case schedule to optimize coverage for our international customer base.- Formulated and tracked support metrics on a monthly basis, providing insightful analysis to the Executive Team for areas of concern and improvement.- Developed an outage and change management policy for the product and engineering team, ensuring consistency in customer communication and defining timelines for infrastructural changes.- Established a comprehensive team bonus plan, growth plan, and career path opportunities, complete with requirements and educational opportunities, fostering employee contribution and professional development.
  • Us, Softchoice Corporation
    Ibm Vendor Account Manager
    Us, Softchoice Corporation Mar 2010 - Aug 2012
    Toronto, Ontario, Ca
    • Planned and executed on a $500,000 annual marketing budget including enablement, lead generation, awareness and sales incentive programs and grew to over $1.5M in just 2 years (200% growth)• Proactively managed and evolved the Software Value Incentive program leading to 210% YOY growth • Responsible for $165M revenue target, 2nd largest vendor at Softchoice• Increased System X profitability by 200 basis points in just 6 months and grew IBM to Softchoice North American Partner of the Year (2 in 2000+ vendors)• Secured a $70,000 investment from IBM, the first fully-funded IBM investment in Softchoice History
  • Ohc, Llc
    Marketing Coordinator/Crm Resident Expert
    Ohc, Llc Jan 2009 - Mar 2010
    Phoenix, Az, Us
    • Developed company-wide Microsoft Dynamics 4.0 CRM user adoption, held training sessions, assisted in interface redesign to maximize efficiency, and created and distributed training documents • Planned and executed live events, webinars, and tradeshows • Designed and implemented an email marketing program consisting of biweekly product specials, drip marketing campaigns, subscription management services, etc.• Managed internship program including overseeing interns, growth and development planning, project management, and daily activity reports
  • Ohc, Llc
    Marketing Intern
    Ohc, Llc Jan 2008 - Dec 2008
    Phoenix, Az, Us
    • Managed promotional items and inventory control system including taking monthly inventory, ordering new items as needed, market research for new promotional items, maintaining up-to-date automated marketing request system.• Designed templates for various marketing materials• Updated sales document library including locating press coverage pertaining to company, transferring to a PDF file, uploading onto company intranet, and organizing soft copies to present to customers.• Assisted marketing team with miscellaneous marketing activities, such as marketing requests, shipping requests, print jobs etc.
  • Kennesaw State University
    Intramural Supervisor
    Kennesaw State University Oct 2007 - Dec 2009
    Kennesaw, Georgia, Us
    • Responsible for supervising multiple sports through the KSU intramural program including basketball, flag football, softball, and volleyball• Responsibilities include player check-in, reporting scores, refereee evaluations, and solving rule disputes• Developed training program for new volleyball referees and held an annual clinic to update on any rule changes• Supported Director of Intramurals with recruiting and scheduling of intramural programs

Kellie Martin Skills

Crm Lead Generation Account Management Email Marketing Social Media Marketing Automation Marketing Customer Service Salesforce.com Product Management Sales Process Management Sales Training Salesfusion Marketing Certified Web Analytics Lead Scoring

Kellie Martin Education Details

  • Kennesaw State University - Michael J. Coles College Of Business
    Kennesaw State University - Michael J. Coles College Of Business
    Marketing

Frequently Asked Questions about Kellie Martin

What company does Kellie Martin work for?

Kellie Martin works for Rithum

What is Kellie Martin's role at the current company?

Kellie Martin's current role is VP, Solution Engineering & Renewals | Results Driven Leader | Builder of Process, People & Solutions.

What is Kellie Martin's email address?

Kellie Martin's email address is ke****@****sor.com

What is Kellie Martin's direct phone number?

Kellie Martin's direct phone number is +161765*****

What schools did Kellie Martin attend?

Kellie Martin attended Kennesaw State University - Michael J. Coles College Of Business.

What skills is Kellie Martin known for?

Kellie Martin has skills like Crm, Lead Generation, Account Management, Email Marketing, Social Media, Marketing Automation, Marketing, Customer Service, Salesforce.com, Product Management, Sales Process, Management.

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