• Worked closely with Market Data Services management team and other internal clients to develop and monitor sound processes and procedures.• Provided timely, accurate, and thorough support of complex and routine inquiries from Sources and well as internal clients.• Facilitated efforts to identify and implement process improvements and automation. • Performed validation and initiation procedures to ensure accuracy and integrity of reporting output.

• Prepared and distributed consistent, comprehensive monthly usage reporting of Interactive Data client base to various exchanges and sources.• Ensured said reporting is compliant with contractual obligations.• Participated in initiatives to centralize and automate source reporting across multiple business units.• Validated invoices and payment requests from sources against usage reporting and other contractually obligations (i.e. license and telecommunication fees.)• Collaborated with Market Data Services and other internal stakeholders to streamline payment process with the goal of reducing payment cycle.• Generated, distributed, and reconciled customer declaration forms to applicable Interactive Data clients.• Assisted in the planning and development initiatives to streamline and automate the forms and move to an accelerated cycle.• Managed the reconciliation of FTP reports submitted by Interactive Data.

• Contributed to the overall revenue of the center by identifying opportunities and actively up selling/ cross selling Regus products and services.• Assisted in creation of marketing materials and maximized suggestive selling techniques to increase profits.• Ensured that all daily service charges are captured and entered into the Regus internal program, known as Titan.• Answered all client invoice inquiries.• Created and Maintained confidential customer files.• Advertised offices on Craigslist.• Provided IT support and troubleshooting IT problems.• Booked and Maintained day offices and meeting room reservations.• Ordered and prepared food catering for clients when requested. • Handled all incoming invoices and vendor payments.

• Reported directly to the Chief Financial Officer.• Coordinated meetings and activities between the finance, marketing, purchasing and sales departments.• Interfaced with clients through phone conversations, emails and letters.• Ensured all checks were drafted for the proper amount of money through matching checks with their appropriate invoices.• Guaranteed all checks are signed and then delivered to the suitable recipients.• Processed bank reconciliation forms.

• Interfaced with the sales department, engineering department and clients through project development• Coordinated deliveries from vendors to customers on a daily basis• Completed billing procedures using Benfield’s internal software programs