Collective is a modern DEI company that helps forward-thinking teams get better at effectively communicating across and navigating difference, building and restoring trust, and creating cultures of empowerment for all employees, especially those from marginalized communities. We take a human-first approach to culture assessments, strategic planning and implementation, and learning and development.

Freelance consultant working with a variety of tech companies, startups, and non-profits on diversity and inclusion strategic planning and execution.

GoGiver is a rewards platform that aims to engage volunteers by using a gamification model that gives volunteers access to discounted and free services/goods from businesses and brands in exchange for hours of service.As founder and CEO of the company, I have and continue to iterate on the following company development tasks:-Oversee and execute on product validation through mass surveys and individual in-depth interviewing-Taken the platform through the UX design process from creating user flows and wire-framing to creating a fully functional prototype using InVision-Created a defensible business model and financial projections for the next five years-Oversee user testing-Marketing and launch strategy

Meetup is an online social networking portal that facilitates offline group meetings in various localities around the world. Meetup allows members to find and join groups unified by a common interest, such as politics, books, games, movies, health, pets, careers or hobbies.As a community support specialist, daily responsibilities include:-Timely and empathetic email support for our 90,000+ organizers and 27M members around the world-Review new Meetup groups to make sure that they fall within our Community Guidelines-Troubleshoot technical issues across mobile and desktop platforms-Provide Twitter support-Create and iterate on Help Center content that best illustrates the voice and mission of the Meetup platform-Empower the team by providing trainings and feedback on clear and empathetic communication tactics-Ideate and implement improved processes for creating more efficient team workflows

MEMBER SUPPORT: -Launched DoSomething.org’s member support program to help the org’s 3.5M members take part in over 200 social good campaigns -Synced and executed on responding to daily inquiries using Zendesk, effectively reducing wait times from upward of a week to a consistent 32 hour average after 8 weeks in the position -Set up efficient workflows for looping in other teams to get members’ issues handled within the org’s 48 hour SLA -Created a new FAQ section on the site to allow members to better self-serve -Onboarded a team of six campaign leads and 20 interns to Zendesk using video tutorials and a manual I developed to teach tone, problem solving, and use of the Zendesk platform -Created monthly reports to measure support team’s performance, offer recommendations to product team, and highlight member trends and activitiesMEMBER APPRECIATION: -Developed overall strategy for surprising and delighting members on a scalable level through scholarships, incentives, and random acts of gratitude -Managed and streamlined scholarship process from start to finish-- posting scholarship announcments for DoSomething.org and third-party sites, handling winner contracts, and planning creative surprise announcements for recipients (Check out one of my favorite surprises at http://bit.ly/1wQW41b) -Worked with the marketing and creative teams and a third-party vendor to launch a t-shirt initiative to reward members for taking part in multiple campaigns -Identified and celebrated members who went above and beyond with DoSomething.org care packages

Web design, content creation, and social media strategy for non-profits, actors, and small businessesWeb Design & Brand Assets-Josh Samson, Actor (joshsamson.com)-Derek Hess (derekhess.com)-Delaware Center for Homeless Veterans (dchv.org)-TuCamino Travel (tucaminotravel.com)-Jessy Chick (jessychick.com)Content Creation & Social Media Strategy-Bracha Group, Keller Williams Real Estate-Delaware Center for Homeless Veterans-Anna in the Raw

MARKETING:-Oversaw advertising, social media, and marketing for top real estate finance firm-Streamlined annual advertising budget using Google Analytics and circulation demographics to analyze areas of past success for the firm, as well as areas to improve upon. Led to 40% reduction in print advertising expenditure-Strengthened corporate branding through the redesign all print and digital marketing materials-Developed partnership with Real Estate Forum magazine to provide industry insight in the form of blog and Q&A-style articles co-written and edited with key members of the firm PROJECT MANAGEMENT:-Acted as second in command to COO, assisting with the management of operations where needed -Managed the planning of all corporate events, including closing dinners for clients, summer intern events, and industry conference participation-Oversaw short-term and long-term firm relationships in regards to the firm’s public relations, events, and advertising through the use of clear, concise, and timely communication with vendors, clients, and publications

-Worked with high-profile clients such as Godiva, Self Magazine, Tory Burch, and Sotheby's-Consistently effective track record in a variety of office settings with duties ranging from data entry and office management to HR and administrative tasks

-Managed multiple e-mail lists of over 2,000 donors through Constant Contact-Maintained non-profit's social media accounts and Huffington Post blog, as well as edited and produced web content for company website and newsletters

-Tracked and documented media updates via Facebook and Twitter for top Interscope artists like Lady Gaga and 50 Cent-Participated in brainstorming sessions with heads of the department to develop B-roll content for artists