Responsibilities:- building and managing existing and new customer relationships in a client focused way- working across different IBM Brands to find the best solution to meet each client's specific business needs- to understand the challenges customers are facing in their current infrastructure and matching them to client aligned solutions- advising clients on how to optimise their infrastructure needs for digital transformation in a cost effective manner- identifying and developing new business opportunities for IBM infrastructure solutions

Reporting to my General Manager and Head Office, I carry out daily business operations and business management activities. Responsibilities:Customer relationship management; - managing positive relationships with internal and external customers and suppliers- researching and creating new business relationship opportunities Online and offline marketing;- content curator for IMC social media, reporting to head office - managing and promoting special events including family fun days and Event cinema screenings- customer database creation and management - direct marketing activities to advertise eventsOffice management and administration;- completing and maintaining all business reports, paperwork and records in line with procedures- monitoring and responding to all daily email and phone correspondence, acting PA for the General Manager- I.T. responsibilities; use of MS Office and industry software to carry out film scheduling and digital projection management tasksHuman Resources;- responsible for managing a large team of employees- hiring, training and mentoring employees- rota and wage requisition management Customer Service;- dealing with all customer queries and complaints- managing and identifying customer needs - networking to increase customer base

The film festival runs every year in Dublin for a few weeks, usually in March. For the last two years I have taken part in the running of the festival in a cinema manager capacity.Responsibilities:- Event management activities; ensuring all provisions for talent / guests and festival volunteers have been met and liaising with all parties to ensure the smooth execution of each show- Curating all content for IMC social media for each event- Digital projection operation and troubleshooting for shows- Managing the building and overseeing staff activities during each event

Reporting to the producer and presenter of the show I carried out various production tasks for the daily execution of the breakfast showResponsibilities:- Researching possible content for the show, contacting interviewees and organising interviews- Editing content and audio packages for the show and website using audio editing software; Adobe Audition - Creating short ENG/news packages - General office administration activities - Updating the show's slot on the website and monitoring online content

Reporting to the customer services department manager and my team leader, I carried out customer service and sales activities to ensure the best possible level of customer satisfaction, for both customer retention and acquisition.Responsibilities:- Providing customer service to a high standard in both a B2B and a B2C capacity- Communications and customer relationship management- Customer complaint resolution - Business development and sales; meeting regular sales targets - Using various computer software and IT solutions to take bookings, search records and track deliveries to resolve complaints