Kellie Osta Email & Phone Number

Sydney, New South Wales, Australia

- Assistant PM for TAFE NSW Minor Works Programme on 10+ vocational and community education construction projects, from project initiation through to completion of works- Assistant PM for The Salvation Army complete refurbishment of Drug & Alcohol Rehab Centre - Project Controls Administrator for 10,000sqm IFO for major Australian Pharma Corporate new Head Office build, including vendor management, E&D support- Woolworths account and programme management support - developing initiatives such as team onboarding packs, lessons learnt etc

Sydney, New South Wales, Australia

Supporting development of tenders, invoice management, along with various administrative and operative assistance for the Cost Management team on built environ construction projects/ facilities management across the education, retail, MEP services, defence, commercial development and life sciences sectors.We’re making a difference, driving better performance at every stage of the project life cycle through independence, transparency, integrity, proven methodologies, a data and evidence based approach and implementation of best practice standards to maximise the value in transformation of the buildings, infrastructure and assets delivered.Our approach to cost and commercial management is driven by a real commitment to maximising return on investment for our clients, providing outcome confidence, and helping to establish project viability with a clear, robust baseline.We optimise cost performance at every stage through our proven methodologies, cost models, cost data, and assurance approach, and with our breadth of market intelligence we secure best-buy in the market.

Sydney, Australia

Self motivated, driven and goal focussed to retain and grow subscription forecasting services to clients across the engineering construction, building, mining, energy and maintenance sectors. Core to effective client relationship management is an understanding of their needs and working through how best to support them, and ensure they maximise value received from the wide portfolio of services. Along with regular client contact, prompt resolution of any queries/issues, client training, and facilitating economist technical support for optimal client servicing, up-sell involves identifying opportunities for new or additional services, design and delivery of targeted campaigns to client base, delivery of demonstrations to key client stakeholders, and systematic follow-up from discovery to closure. - Achieved up-sell target multiple times over, met product renewal targets, and surpassed targets to convert client orders over to auto-renewal contracts- Managed 80+ client relationships, utilising CRM systems to methodically track opportunity pipeline, challenges and enable regular feedback and reporting to management

Sydney, Australia

Client account management, new business development and marketing to build the client base for BIS Oxford Economic's online industry forecasting subscription services/portals, analytical tools, bespoke consulting work and client strategy briefings - across the infrastructure, construction, mining/resources and maintenance sectors.- Secured and managed circa $1m contract value of client accounts- Awarded Corporate Quarterly Staff Award 9 times from 2011 to 2018- Grew unit revenues by 50% within 3 years following implementation of new sales, marketing and service initiatives:- Implemented targeted promotional campaigns and developed marketing collateral for sector- Identified and established relationships with prospective organisations/C-suite execs, progressing opportunities through to conversion- Grew existing accounts through renewals, upsells, ongoing client servicing and training - Increased client engagement via development and management of industry Boardroom Briefings / Roundtable events, resulting in improved retention/sales and new private client consulting work- Understanding of clients forecasting and analysis needs for their strategic development and planning, performance analysis, risk management, budgeting and business development purposes- Arranged bespoke consulting work to support client M&A activities, policy evaluation, expert opinions, advocacy work, and delivering tailored custom projects to provide value-added research solutions to address specific business issues

Sydney, Australia

Provided input on behalf of the business for the design, customisation and development of SageCRM customer relationship management system - integrated with website and finance system.- Determined and documented business info and analysis requirements across teams, added specific customisations to CRM system, and regularly liaised with CRM vendor PM / internal stakeholders- Managed internal data extraction, cleansing, migration and testing- Design of new processes, new user system guides, and staff training program to maximise user adoption. Led team of 4 CRM Super-Users

Responsible for sales, marketing, new business development and client management for BIS Shrapnel's economic, building and property research and forecasting services, and conferences, leading team of 3.- Increased subscription and conference revenue by 31% over 2 years- Managed all aspects of 10 Business Forecasting Conferences pa - venues/AV, speakers, program, sales & marketing, registration etc- Achieved all time record breaking revenue and registrations for Conferences- Development of website enhancements to enhance client's online experience

Responsible for sales, marketing and Australian client management of approx 15 international trade exhibitions per year, in a range of industry sectors.- Established and developed partnerships with Austrade, State Govt Depts and Industry Associations to support clients with their market entry/development and international trade show marketing initiatives, including subsidies for participation. CRM Transition Champion : Provided local business input for Australian customisation to global implementation of new REC CRM system. Involved testing, design of new processes, system user guides and staff training.