• Assist in business process mapping • Assist with developing project documents • Business case• BRD• Collect product analytics and run reports as applicable• Conduct quality assurance/testing• Conduct training and presentations for project- and technology-related issues for divisions • Gather requirements and help develop user stories • Perform or provide backup for system administrator duties• Provide technical support (Level 1) – troubleshoot and triage technology-specific issues• Report and discuss potential project risks/issues to the product owner• Serve as non-project business associate (BA)• Support product owner

Results-driven Digital Adoption Specialist with a proven track record of successfully implementing and driving the adoption of digital tools, software, and platforms within organizations. Offering expertise in change management, training facilitation, user experience (UX) design, data analysis, process improvement, and software license management. Skilled in delivering training programs, facilitating workshops, and providing skills to learn level 0 self-support to end users. Adept at optimizing workflows, streamlining processes, and enhancing efficiency gains. Proficient in analyzing and interpreting data using tools like Excel and data visualization software. Strong knowledge of software licenses including Adobe Pro, Zoom, Dragon Speak. Proficient in CXOne, SharePoint, Teams, and Power Automate. Experienced in monitoring digital adoption effectiveness and collaborating with stakeholders and offering myself as a Subject Matter Experts (SMEs) to drive continuous improvement. Excellent communication and collaboration skills with a strong ability to align technology initiatives with end-user goals.

Provide director level support.

Was the payee for about 150 residents. handled all social security paperwork for residents. Head accounts payable clerk for our site also I handle cash for resident trust and petty cash.

Claims, Collections, Accounts Receivable, Deposits, handling cooperate credit card and petty cash.

Create cases by actively troubleshooting with each client trying to resolve their issues in a timely matter. Sometimes creating dispatches for parts and pieces. Continuing and maintaining active followup until the issue is completely resolved.