Accomplished Helpdesk Professional with more than 30 years of experience in providing rapid and client-focused technical support. My background includes troubleshooting operating systems, hardware, and Windows application problems. Other responsibilities include inventory, installation, and configuration of hardware and software, verifying licensing of software installation, manage Active Directory users, documentation creation and maintenance. I'm a detail-oriented team leader with excellent organization skills who takes the lead on projects and contributes creative ideas on improving service.Specialties: Technical troubleshooting, Documentation, Inventory and MaintenanceMCP, MCDST
Listed skills include Active Directory, Troubleshooting, Technical Support, Software Documentation, and 29 others.