Kellie Shell Email & Phone Number

Powder Springs, Ga, Us

Greater Atlanta Area

Monitor Helpdesk software to assist end-users with computer problems involving hardware and software issues on the pc and/or with peripherals or connectivity to the network. This includes diagnostic troubleshooting work resulting in installations, modifications and/or repairs of computer hardware and/or software on end-user computers or peripherals in addition to follow-up until the issue is resolved. Communication would be via Helpdesk software, remote support access and chat, telephone… Show more Monitor Helpdesk software to assist end-users with computer problems involving hardware and software issues on the pc and/or with peripherals or connectivity to the network. This includes diagnostic troubleshooting work resulting in installations, modifications and/or repairs of computer hardware and/or software on end-user computers or peripherals in addition to follow-up until the issue is resolved. Communication would be via Helpdesk software, remote support access and chat, telephone calls or personal visits to the end-user. Responsible for participating in the setup and configuration of pc’s and their related hardware and software installations for deployment to staff, including traveling to new office locations and bringing machines into the new network domain.Responsible for maintaining inventory and setup of peripheral equipment for field use with pc’s, such as printers, scanners, field monitors. This is also inclusive of research and recommendation of equipment to purchase.Responsible for documenting solutions and fixes as they are related to their main areas of responsibility.Pre-plan and coordinate mass software upgrades. Create and document re-occurring procedures for future reference.Responsible for training of new IT staff. Show less

Provided technical service relating to inventory, organization, and preparation of pc, phone, pager equipment, and software.

My responsibility as the team leader was to ensure that my team provided quality service and solutions that met our customers' needs while offering guidance and support to them. As a system services administrator, I received and logged trouble calls within a Remedy Reporting system relating to technical issues. I also performed troubleshooting and maintenance on all office hardware and software applications. Provided assistance with user login to the AS400, and Network. Knowledge and skills… Show more My responsibility as the team leader was to ensure that my team provided quality service and solutions that met our customers' needs while offering guidance and support to them. As a system services administrator, I received and logged trouble calls within a Remedy Reporting system relating to technical issues. I also performed troubleshooting and maintenance on all office hardware and software applications. Provided assistance with user login to the AS400, and Network. Knowledge and skills also include- AS400, Active Directory, Outlook, Word, Excel, Access, and Powerpoint.; include training and backup of the Telecom position; moves, add, and changes for assigned phone switches, use of the Avaya system. Provide support to end-users by troubleshooting and repairing problems with individual telephone and circuits including voice and data wiring.Also training and backup of the receptionist; answering incoming calls and directing calls to the proper associates, greeting visitors, assigning visitor and vendor badges, other administrative duties. Accomplishments:Established needs/ requirements used to create a professional manual which included great detail of the processes and procedures needed for an SA to function effectively. This manual is used to provide consistent quality customer service.Received manager recognition for getting the Finance teams' 1099 software updated and running so they could meet their compliance deadlines.I managed a large project requiring the replacement of more than 200 desktops and laptops within a very tight timeframe with excellence. Received Microsoft Certification of MCP and MCDST in 2006 Show less

My responsibility as the team leader was to ensure that my team provided quality service and solutions that met our customers’ needs while offering guidance and support to them, deliver performance reviews, and serve as final escalation point before vendor/ service provider. As a system services administrator,I received and logged trouble calls within a Remedy Reporting system relating to technical issues. I alsoperformed troubleshooting and maintenance on all office hardware and… Show more My responsibility as the team leader was to ensure that my team provided quality service and solutions that met our customers’ needs while offering guidance and support to them, deliver performance reviews, and serve as final escalation point before vendor/ service provider. As a system services administrator,I received and logged trouble calls within a Remedy Reporting system relating to technical issues. I alsoperformed troubleshooting and maintenance on all office hardware and software applications. Provided assistance with user login to the AS400, and Network. Knowledge and skills also include- AS400, Active Directory, Outlook, Word, Excel, Access, and Powerpoint. Other responsibilities include training and backup of the Telecom position; moves, add, and changes for assigned phone switches, use of the Avaya system. Provide support to end-users by troubleshooting and repairing problems with individual telephone and circuits including voice and data wiring.Also training and backup of the receptionist; answering incoming calls and directing calls to the proper associates, greeting visitors, assigning visitor and vendor badges, other administrative duties. Accomplishments:• Established needs/ requirements used to create a professional manual which included great detail of the processes and procedures needed for an SA to function effectively. This manual is used to provide consistent quality customer service.• Received manager recognition for getting the Finance teams’ 1099 software updated and running so they could meet their compliance deadlines.• I managed a large project requiring the replacement of more than 200 desktops and laptops within a very tight timeframe with excellence. • Received Microsoft Certification of MCP and MCDST in 2006 Show less

My responsibility as the team leader was to ensure that my team provided quality service and solutions that met our customers’ needs while offering guidance and support to them, deliver performance reviews, and serve as final escalation point before vendor/ service provider. As a system services administrator, I received and logged trouble calls within a Remedy Reporting system relating to technical issues. I also performed troubleshooting and maintenance on all office hardware and software… Show more My responsibility as the team leader was to ensure that my team provided quality service and solutions that met our customers’ needs while offering guidance and support to them, deliver performance reviews, and serve as final escalation point before vendor/ service provider. As a system services administrator, I received and logged trouble calls within a Remedy Reporting system relating to technical issues. I also performed troubleshooting and maintenance on all office hardware and software applications. Provided assistance with user login to the AS400, and Network. Knowledge and skills also include- AS400, Active Directory, Outlook, Word, Excel, Access, and Powerpoint. Other responsibilities include training and backup of the Telecom position; moves, add, and changes for assigned phone switches, use of the Avaya system. Provide support to end-users by troubleshooting and repairing problems with individual telephone and circuits including voice and data wiring.Also training and backup of the receptionist; answering incoming calls and directing calls to the proper associates, greeting visitors, assigning visitor and vendor badges, other administrative duties. Show less

Networking Intermediate Certificate

Pc Security Certificate, Computer/Information Technology Administration And Management

PC Security Introduction- Online course study

Networking Introduction

Information Processing Technology

Attended classes that was earning credit towards a MicroComputer Specialist Diploma.

High School Diploma

Maintained A/B Honor Roll during my Junior and Senior year.