Kellie Thompson Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Build and nurture strong relationships with top experience providers, including iconic attractions, tours, dining, spa, golf, and live events. Proactively manage partner accounts to optimize performance, ensuring accurate pricing, quality, service, and innovation. Source key partnerships to achieve nationwide coverage, focusing on the top 10 regions of strategic importance.

Hillsboro, Or

A dynamic and results-driven Hotel Sales Manager. Responsible for driving revenue growth and maximizing sales opportunities for two properties. Demonstrated exceptional sales expertise, strategic thinking, and strong interpersonal skills to cultivate and maintain strong relationships with existing and prospective clients.Accomplishments:- Orchestrated negotiations, contractual agreements, and comprehensive event management within the SMERF market, prioritizing sports groups as a focal point.- Surpassed revenue objectives and consistently exceeded targets for event satisfaction, ensuring exceptional outcomes.- Demonstrated versatility during the challenging circumstances of the Covid Pandemic, assuming multifaceted responsibilities across various hotel departments. Effortlessly supervised housekeeping operations, efficiently managed front desk shifts, and assumed all responsibilities during the Manager on Duty shifts.- Delivered unparalleled service to uphold the distinguished rankings of the market's top two hotels, as recognized by Trip Advisor, fostering an environment of exceptional guest experiences.

Greater Denver Area

Responsible for overseeing all aspects of event planning and execution for a dual property, ensuring seamless and memorable experiences for our guests. Exceptional attention to detail, strong communication skills, and ability to multitask. Collaborated with clients to understand their event requirements, objectives, and budget constraints. Planed, organized, and executed a wide range of events, including conferences, weddings, banquets, and corporate meetings. Coordinated all event logistics, including venue setup, food and beverage and accommodations, and billing.Accomplishments:- Played an intricate role in the September 2017 opening of the first dual-branded Starwood + Marriott hotel, showcasing exceptional project management and coordination skills.- Attained 100% Event Satisfaction in 2017 which propelling the hotel to be the #1 Le Meridien for Overall Event Satisfaction across North America.- Consistently delivered the utmost level of service, consistently surpassing guest expectations, and establishing a reputation for excellence.- Collaborated closely with discerning meeting planners, leveraging strong communication skills to curate exceptional experiences for conference attendees. Effectively liaised with various hotel departments, ensuring seamless execution and optimal outcomes for group events.

Erie, Pennsylvania Area

Detailed-orientated hotel and event management specialist with proven organizational and strategic planning abilities. Excellent attention to detail with a willingness to accept responsibility and produce. Dedicated worker with exceptional written and verbal communication skills and the ability to prioritize. Consistently maintained a positive attitude while working closely with clients and co-workers in order to reach goals and exceed expectations.Accomplishments:- Demonstrated meticulous attention to detail and adeptly coordinates events within the Corporate, State/Local Association, Social, and SMERF markets, tailoring each event to meet clients' specific requirements.- Skillfully prepares comprehensive Banquet Event Orders, Resumes, and Cover Sheets, which outline event details and disseminating them to all relevant hotel departments, ensuring seamless coordination and execution.- Assumes full responsibility for every facet of the event lifecycle, from preparation and execution to the finalization of payment, consistently delivering exceptional results and exceeding client expectations.

Sheraton Erie Bayfront Hotel And Courtyard Erie Bayfront

•Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations•Type Banquet Event Orders, Resumes and Cover Sheets and distribute to the appropriate hotel departments•Work closely with clients in order to execute a successful event•Handles the Social and SMERF Markets, which includes catering and room blocks

Erie, Pennsylvania

• Responsible for the cleanliness of entire hotel, including rooms and public spaces• Daily supervision of a team of 35 employees• Planning and directing team members to ensure the highest degree of guest satisfaction• Recruit, schedule, and train all housekeepers, housemen, aids, and laundry attendants• Conduct inspections of rooms prior to guests’ arrival

Arvada, Colorado

• Responsible for setup and teardown of running courses and aid stations for all distances from 5K to Marathon• Assist with placing the race volunteers on course and ensure they are aware of responsibilities and duties during the race• Sweep the course to ensure all runners reach the finish line safely and within the time allotment

Somers, Connecticut

• Responsible for the daily operations of the facility• Handles any guest concerns, complains, or billing issues• Tours gym to potential members & processes sales• Schedules training sessions• Maintains cleanliness & upkeep of gym including its equipment• Plans events for member engagement

Cold Spring Harbor, Ny

Organize scientific lecture courses for instructors and students at the Cold Spring Harbor Banbury Conference Center.Planning includes, but not limited to, lecture schedules, student payments, travel arrangements and reimbursements, housing accommodations and meal preparations.

Erie, Pa

• Assisted customers with their wellness needs• Performed closing associate duties• Completed Vitamin University, level 1

Bachelor Of Arts, Event Management And Promotions

Activities and Societies: Ambassador Club; Pick Up College Hockey (Secretary); Campus Ministry; ROTC; Leadership Certification Program

White Lodging Training, Hospitality Administration/Management

-White Lodging Management Flight School June 2015 Merrillville, IN -White Lodging Task Force November 2015 Milwaukee, WI -White Lodging.

Education record

Activities and Societies: National Honor Society, Support Our Troops, Kolbe Council, Sophomore Retreat Leader, PB&J Club

Education record

-Sales and Service Foundations December 2017 Gaylord National Hotel & Convention Center