· Manages the policies and administration of all compensation programs, including the annual salary administration process, bonus programs, commission payments, incentive programs, benefit surveys, and ensures policies and pay are up to date and competitive with market practices · Oversees organization job descriptions; assist HR Generalists and Managers in writing and/or updating job descriptions to reflect position requirements and responsibilities. Review requests for job classification review and make classification/pay level recommendations· Participates in the development and validation of HR information systems and participate in the applications strategy for the HR function· Serves as a liaison and quality analyst for all levels of HR and third party vendors on all aspects of approved leave – Short Term Disability, Family Medical Leave Act and Worker’s Compensation· Ensures all statutory required reporting and auditing is accurate and timely filed · Develop, monitor, and work within approved benefits and compensation budget· Ensures compliance with all labor, accommodation, and benefit laws, while staying current on regulatory changes· Prepares and/or participates in government filings, plan audits, and other tax-reporting requirements as necessary· Creates ad hoc reports and prepares data for compensation and benefits analysis for all levels of the organization

· Responsible for strategy, program development, administration, service delivery and compliance across the compensation and benefits plans and programs. Partners with Payroll and HRIS to ensure effective administration of compensation and benefits· Designs, reviews and implements compensation and benefits structures and systems that are aligned with business objectives. Oversees the compensation function including the annual merit, equity, promotion process, bonus planning, salary structure revisions and other related activities. Completes job evaluations, market reviews, and classifications analysis for competitiveness and ensure regulatory and legal compliance· Manages the benefit programs including the annual health insurance renewal and 401(k) plans. Responsible for the administration and fiduciary committee oversight of the 401(k) retirement plan. Lead the company’s health and wellness programs and ensure return on investment.· Manages all relationships with compensation and benefits vendors, negotiation and administration of all contracts and other agreements, and oversee audits related to each· Provide analytical and administrative support for executive compensation programs and employment agreements.· Manage timely and accurate reporting requirements (federal, state and local). Maintain in-depth knowledge and expertise in compensation and benefits strategies, compliance and administration. Provide metrics detailing the compensation and benefits program success and return on investment

Develops, implements and administers compensation policies and programs. Performs job evaluation and participates in salary surveys. Consults with management and HR to resolve market competitiveness and other compensation issues. Provides support to clients on various aspects of Sprint compensation practices for an assigned client group. Administers compensation programs including salary administration, incentive plans, and special projects. Completes market analysis, participates in assigned salary surveys, and benchmark analysis to identify and resolve compensation challenges. Reviews positions to ensure compliance with the Fair Labor Standards Act (FLSA). Consults with Sprint management to interpret and administer compensation guidelines. Work with experienced analysts to conduct research, prepare analysis and develop client deliverables. Provides decision support for client base to ensure internal equity and market competitiveness. Facilitates and administers special compensated-related projects, such as the Annual Compensation Review, incentive plans, job analysis, job family development and business partner training. Support development of compensation and total rewards communications.

Review, analyze, create and update compensation plans in Callidus and Intrepid.Develop and manage compensation and back-end reporting.Create test cases for new compensation components being implemented; end to end testing to ensure changes were successful.Perform investigation into any reported compensation discrepancies and errors, ensuring an efficient and accurate fix. Manage and lead numerous projects, organizing meetings and conference calls, and performing project reviews to ensure changes implemented were completed as designed.

Analysis and development of compensation plans and variable pay targets. Calculated monthly payments based on quota and revenue performances.Performs routine analysis of competitive sales compensation data, assists with variable pay target and compensation range development, and analyzes compensation plans to ensure effectiveness. Ensured accurate payment for over 800 sales support engineers and maintained less than 1% error ratio consistently. Coordinates or other departments to ensure accuracy of sales incentive payouts, and distributes new and/or changes to existing sales plans documents.

Ensured all fix agents are engaged and tickets are escalated as appropriate. This includes but is not limited to telephony, agent desktop (voice and data) and customer facing systems such as .com and device/handset network.Documented all events that could negatively impact performance metrics, such as system issues, weather events, high call volume or AHT due to new initiatives or unplanned events.Ensured that performance targets and issues are communicated real-time to the leadership team intra-day.Monitored real-time call flow for 70+ contact centers, grouped by call type, ensuring performance targets and efficiencies are maximized across the enterprise.

Monitor call flows and staffing levels to determine efficient distribution of staff among the various lines of business. Scheduling experience acquired.Re-Skill agent skillsets to appropriate various skill group queues. Offering early release and aggressive negotiation for overtimeProactively performed daily system monitoring and reporting of call flow distribution throughout the call centers allowing customer to achieve highest level of accessibility.Responsible for the attendance tracking of approximately 200 agents. Entered payroll times and exceptions for all employees, explained benefits and payroll process for all agents. Supervised a team of 3 WFM specialists, enhancing leadership and teamwork skills.