Directly responsible for developing new corporate business and maintaining existing client accounts for a collection of four hotels with a focus of driving revenue and enhancing the customer experience.• Identifying new business prospects, building and maintaining high profile client accounts.• Managing customer enquiries professionally, efficiently and with a knowledgeable manner in order to generate business sales and drive repeat business.• Admin tasks including diary… Show more Directly responsible for developing new corporate business and maintaining existing client accounts for a collection of four hotels with a focus of driving revenue and enhancing the customer experience.• Identifying new business prospects, building and maintaining high profile client accounts.• Managing customer enquiries professionally, efficiently and with a knowledgeable manner in order to generate business sales and drive repeat business.• Admin tasks including diary management, taking bookings, answering phones and responding to emails and social media enquiries efficiently and accurately.• Resolve staff and guest conflicts in a professional courteous manner. • Representing the company at trade exhibitions and networking events. • Weekly Revenue reporting and business analysis. • Improve staff performance through training, attention to detail and empathetic problem-solving methods. Show less

Full management of venue sales and operations within a new start up events venue and boutique hotel.• Coordination and operational delivery of all corporate functions and weddings.• Administration tasks including responding to customer queries, securing deposits and invoices, venue cash flow and full management of guest booking systems. • Handling in-person guest complaints. • Liaising with event and venue subcontractors and suppliers. • Full management of all… Show more Full management of venue sales and operations within a new start up events venue and boutique hotel.• Coordination and operational delivery of all corporate functions and weddings.• Administration tasks including responding to customer queries, securing deposits and invoices, venue cash flow and full management of guest booking systems. • Handling in-person guest complaints. • Liaising with event and venue subcontractors and suppliers. • Full management of all maintenance contracts including licensing, health and safety and implementing rules and regulations of the venue whilst adhering to government policies. Show less

Coordination and management of weddings and corporate functions of up to 250 guests.• Full management of client account from initial enquiry through delivery of the event.• Admin tasks including diary management, taking bookings, answering phones and responding to emails and social media enquiries efficiently and accurately.• Responsible marketing content in order to promote the venue via social media channels.• Improve staff performance whilst ensuring all are trained to… Show more Coordination and management of weddings and corporate functions of up to 250 guests.• Full management of client account from initial enquiry through delivery of the event.• Admin tasks including diary management, taking bookings, answering phones and responding to emails and social media enquiries efficiently and accurately.• Responsible marketing content in order to promote the venue via social media channels.• Improve staff performance whilst ensuring all are trained to meet the high standards and quality of the company. Show less

Responsible for the coordination and operational delivery of all hospitality-led events at Guildford’s premier entertainment and conference venue. • Full management of client accounts. • Chasing and securing deposits and payments.• Marketing and promotion of the venue and in-house events.• Responsible for the operational delivery of all hospitality-led events for up to 1,000 attendees.• Overseeing the performance and development of a team of up to 25 staff… Show more Responsible for the coordination and operational delivery of all hospitality-led events at Guildford’s premier entertainment and conference venue. • Full management of client accounts. • Chasing and securing deposits and payments.• Marketing and promotion of the venue and in-house events.• Responsible for the operational delivery of all hospitality-led events for up to 1,000 attendees.• Overseeing the performance and development of a team of up to 25 staff members.• Trained to operate multiple departments including: Stage Door, Bar, Café and Artist Liaison. Show less