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Kellie Williams Email & Phone Number
Information Technology Support Engineer
at
The Core Technology Group
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Information Technology Support Engineer
Location
Frisco, Texas, United States
Who is Kellie Williams? Overview
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Quick answer
Kellie Williams is listed as Information Technology Support Engineer at The Core Technology Group, based in Frisco, Texas, United States. AeroLeads shows a matched LinkedIn profile for Kellie Williams.
Kellie Williams previously worked as Help Desk Engineer at Consuro and Owner at Madikhi Technology. Kellie Williams holds Bachelor Of Arts - Ba, Computer Forensics from University Of Maryland Global Campus.
Company email context
Email format at The Core Technology Group
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The Core Technology Group
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Profile bio
About Kellie Williams
Experienced Senior IT Technician with 14 years of expertise across diverse IT administrative roles, including Point of Sale systems and Desktop Administration for both Mac and Windows environments. Currently pursuing a Bachelor’s degree in Cybersecurity Technology, demonstrating a commitment to continuous professional growth. Known for dependability, focus, and a results-driven approach, with proven leadership capabilities and the versatility to excel both independently and as part of a team.
Listed skills include Technical Support, Networking, Troubleshooting, Help Desk Support, and 21 others.
Current workplace
Kellie Williams's current company
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13 roles · 14 years
Kellie Williams work experience
A career timeline built from the work history available for this profile.
Help Desk Engineer
Current
Jun 2024 - Present
Owner
Current
Madikhi Technology
Mobile device repair
2012 - Present
~14 yrs 5 mos
Help Desk Coordinator
Provided remote and onsite support for local client Ruth Ruhl Law Office and other out of state clientsTeam lead over ticket delegation to engineersPrimary contact for all Mac related issuesExecuted staff onboarding and transitioning process on behalf of clientsSupported personal computers/devices & associated peripheralsSupported Microsoft productivity.
Feb 2024 - May 2024
Sr. Mac Consultant
Provide remote support for Mac users that we have as clientsPC support is also provided for the few Windows clientsTicketing system: Zendesk & HaloDaily software: Apple Business Manager, JAMF, SimpleMDM, DarkWeb, Watchman, Addigy, Datto, Kajabi, Synology, Egnyte, & LiongardTravel to install Mac hardware for new clients here locally in Texas
Feb 2022 - Feb 2024
Senior Information Technology Engineer
Lead technician providing technical support for all corporate and franchise locationsProvide hardware support for Cisco Meraki devices, iPad tablets, Epson 5/6 printer, & Verifone/Square/PayPal/Ingenico payment devicesForesee store transitions from Aloha to SparkZendesk ticketing systemManage all iPads via Jamf and Apple Business ManagerRoam Support that.
Jun 2020 - Feb 2022
It Analyst L2
Contract/project-based positionTroubleshot POS issues with corporate and franchise Chuckie Cheese and Peter Piper Pizza storesAloha POS layoutServiceNow ticketing systemProvided remote, phone, email, and onsite supportWas able to decrease the incident count by 50%Commended for 90% FCR rate
Jun 2019 - Nov 2019
Desktop Administrator
- Responsible for installation, configuration, upgrade, and deployment of all laptops and desktops
- Liaison when it came to any Mac related issues
- Responsible for floor moves and system setup
- SharePoint: responsible for keeping our IT SharePoint updated (KB articles, calendar events, assets)
- Direct Access, VPN, Exchange, Active Directory, GPO, ZOOM, Lync, Skype, Outlook, Office 365Education
- Active Directory, Microsoft Exchange, O365, SharePoint Server 2010/2013/2016
Oct 2016 - Mar 2017
Desktop Administrator
- Provide support to our onsite and remote employees as needed
- Setup new employee's
- Responsible for installation, configuration, upgrade, and deployment of all laptops
- Maintain SharePoint
- Meet and consult regularly with users, other IT support staff, and supervisors to discuss and resolve strategy, plans, administration issues and problems
- Create KB articles as needed
Jul 2016 - Dec 2016
It Contractor - Amtrak
- Provide phone & remote support to all 22,000 Amtrak employee's
- Office 365, VPN, Active Directory, SharePoint, SCCD, Ticketing
Apr 2016 - Jul 2016
Support Tech Ii
Sally’S Beauty Company
- Monitor/manage installs of newly hired technicians
- Provide support assistance to techs installing in the field
- Image payment terminals
- Install payment terminals at local sites
- Windows 7, Outlook, Citrix, VHQ were daily tools used
- Promoted to help manage terminal installs after my own install completion in the fastest time with 100% accuracy
Dec 2015 - Mar 2016
Help Desk Technician
- Provide corporate POS support for all Chili's and Maggiano's restaurants
- Provide hardware support for NCR & IBM branded terminals, Epson thermal printers, Avaya phones & processor, Fileservers, Ziosk Tablets, Epic controllers, Juniper switches, Cisco modem, and HP printers
- T/S and resolve all Aloha, Menu-Link, and Delphi related software issues & VPN issues
- Citrix, CMC, SCCM, Outlook, Active Directory, & CFC
Mar 2015 - Dec 2015
Support Technician
- T/S and resolved Aloha POS software and hardware issues
- ITSM, CFC, CMC
- Aloha: FOH/BOH, EOD, Export/Import, Price Update/Changes
- Menu-Link: Menu Items, Vendors, Pricing/Price Updates, EOD, Export/Import, Invoices
- Incident Management
- Hardware: Receipt printers, BOH printer, POS terminal, Scanners, Kitchen Monitors, Epic, File Server, Router/Switch, BBU, etc.
Jan 2010 - Dec 2012
4 education records
Kellie Williams education
Bachelor Of Arts - Ba, Computer Forensics
University Of Maryland Global Campus
General Studies
Dallas College
Associates, Computer Networking
Itt-Tech
Associate Of Arts And Sciences - Aas, General Studies
Temple Junior College
FAQ
Frequently asked questions about Kellie Williams
Quick answers generated from the profile data available on this page.
What company does Kellie Williams work for?
Kellie Williams works for The Core Technology Group.
What is Kellie Williams's role at The Core Technology Group?
Kellie Williams is listed as Information Technology Support Engineer at The Core Technology Group.
Where is Kellie Williams based?
Kellie Williams is based in Frisco, Texas, United States while working with The Core Technology Group.
What companies has Kellie Williams worked for?
Kellie Williams has worked for The Core Technology Group, Consuro, Madikhi Technology, Serverless Solutions Llc, and Virtua Computers.
How can I contact Kellie Williams?
You can use AeroLeads to view verified contact signals for Kellie Williams at The Core Technology Group, including work email, phone, and LinkedIn data when available.
What schools did Kellie Williams attend?
Kellie Williams holds Bachelor Of Arts - Ba, Computer Forensics from University Of Maryland Global Campus.
What skills is Kellie Williams known for?
Kellie Williams is listed with skills including Technical Support, Networking, Troubleshooting, Help Desk Support, Laptops, Computer Repair, Software Installation, and Computer Hardware.
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