Kellie Williams Email & Phone Number

Frisco, Tx, Us

Frisco, Tx, Us

Fort Worth, Texas

Mobile device repair

Houston, Tx, Us

Provided remote and onsite support for local client Ruth Ruhl Law Office and other out of state clientsTeam lead over ticket delegation to engineersPrimary contact for all Mac related issuesExecuted staff onboarding and transitioning process on behalf of clientsSupported personal computers/devices & associated peripheralsSupported Microsoft productivity suites, wireless mobile devices, & printersAccount creation, password resets, and account unlocks via Active DirectoryDaily software included: Microsoft Intune, Azure, JAMF, AD, O365 suite, Quick Connect

New York, Ny, Us

Provide remote support for Mac users that we have as clientsPC support is also provided for the few Windows clientsTicketing system: Zendesk & HaloDaily software: Apple Business Manager, JAMF, SimpleMDM, DarkWeb, Watchman, Addigy, Datto, Kajabi, Synology, Egnyte, & LiongardTravel to install Mac hardware for new clients here locally in Texas

Dallas, Tx, Us

Lead technician providing technical support for all corporate and franchise locationsProvide hardware support for Cisco Meraki devices, iPad tablets, Epson 5/6 printer, & Verifone/Square/PayPal/Ingenico payment devicesForesee store transitions from Aloha to SparkZendesk ticketing systemManage all iPads via Jamf and Apple Business ManagerRoam Support that manages all Ingenico transactionsWork closely with Viking Cloud for networking issuesKeep SharePoint up to date with KB articlesI travel to complete the physical installs of stores transitioning to Spark from AlohaI provide training to the store owner, managers, and employees on the newly installed Spark system

Irving, Tx, Us

Contract/project-based positionTroubleshot POS issues with corporate and franchise Chuckie Cheese and Peter Piper Pizza storesAloha POS layoutServiceNow ticketing systemProvided remote, phone, email, and onsite supportWas able to decrease the incident count by 50%Commended for 90% FCR rate

Dallas, Tx, Us

• Responsible for installation, configuration, upgrade, and deployment of all laptops and desktops • Liaison when it came to any Mac related issues • Responsible for floor moves and system setup • SharePoint: responsible for keeping our IT SharePoint updated (KB articles, calendar events, assets) • Direct Access, VPN, Exchange, Active Directory, GPO, ZOOM, Lync, Skype, Outlook, Office 365Education • Active Directory, Microsoft Exchange, O365, SharePoint Server 2010/2013/2016

Alpharetta, Georgia, Us

• Provide support to our onsite and remote employees as needed • Setup new employee's • Responsible for installation, configuration, upgrade, and deployment of all laptops • Maintain SharePoint • Meet and consult regularly with users, other IT support staff, and supervisors to discuss and resolve strategy, plans, administration issues and problems • Create KB articles as needed • Work tickets opened from end users within the company • Network connectivity issues • Microsoft Exchange Server, Terminal Server, VPN, Domain Controller, VMware, Active Directory

Mclean, Va, Us

• Provide phone & remote support to all 22,000 Amtrak employee's • Office 365, VPN, Active Directory, SharePoint, SCCD, Ticketing

• Monitor/manage installs of newly hired technicians • Provide support assistance to techs installing in the field • Image payment terminals • Install payment terminals at local sites • Windows 7, Outlook, Citrix, VHQ were daily tools used • Promoted to help manage terminal installs after my own install completion in the fastest time with 100% accuracy

Dallas, Texas, Us

• Provide corporate POS support for all Chili's and Maggiano's restaurants • Provide hardware support for NCR & IBM branded terminals, Epson thermal printers, Avaya phones & processor, Fileservers, Ziosk Tablets, Epic controllers, Juniper switches, Cisco modem, and HP printers • T/S and resolve all Aloha, Menu-Link, and Delphi related software issues & VPN issues • Citrix, CMC, SCCM, Outlook, Active Directory, & CFC

Atlanta, Georgia, Us

• T/S and resolved Aloha POS software and hardware issues• ITSM, CFC, CMC• Aloha: FOH/BOH, EOD, Export/Import, Price Update/Changes• Menu-Link: Menu Items, Vendors, Pricing/Price Updates, EOD, Export/Import, Invoices • Incident Management• Hardware: Receipt printers, BOH printer, POS terminal, Scanners, Kitchen Monitors, Epic, File Server, Router/Switch, BBU, etc.• During my tenure I received raises and bonuses due to exceptional productivity, great stat/number level, along with a letter of recommendation for my schooling

Bachelor Of Arts - Ba, Computer Forensics

General Studies

Associates, Computer Networking

Associate Of Arts And Sciences - Aas, General Studies