*Conduct software training and project engagements with Omatic Software products and the integration with a variety of data sources, including Blackbaud products, SalesForce, Classy, Mailchimp, ACME, etc. *Assess evolving needs of the client and execute new sales orders to achieve target.*Identify creative technical solutions to complex data issues and deliver customized documentation.*Deliver engagements on time and within budget by tracking project hours, notes, and… Show more *Conduct software training and project engagements with Omatic Software products and the integration with a variety of data sources, including Blackbaud products, SalesForce, Classy, Mailchimp, ACME, etc. *Assess evolving needs of the client and execute new sales orders to achieve target.*Identify creative technical solutions to complex data issues and deliver customized documentation.*Deliver engagements on time and within budget by tracking project hours, notes, and statuses.*Conduct internal software trainings.*Create content for user forums and blog posts. Show less

• Manage over 25 delivery team members focused on contracted operational and fundraising processes as well as provide value through increased efficiencies and achievement of strategic goals• Coordinate regular status updates and project management with internal teams and clients such as Feeding America, NPR, United States Golf Association, The Foundation of AIDS Research, Humane Society of the United States and National Geographic Society • Manage the RFP process as well as provide new… Show more • Manage over 25 delivery team members focused on contracted operational and fundraising processes as well as provide value through increased efficiencies and achievement of strategic goals• Coordinate regular status updates and project management with internal teams and clients such as Feeding America, NPR, United States Golf Association, The Foundation of AIDS Research, Humane Society of the United States and National Geographic Society • Manage the RFP process as well as provide new contract’s Scope of Work, and produce change orders detailing non-contractual work • Develop reports to manage and track project monetary estimates, actuals, time projections and time logged• Communicate complex concepts formatted for variety of audiences and develop consultative relationships to manage expectations and escalations• Maintain upmost customer satisfaction with specific focus on retention Show less

• Expertise in Blackbaud software solutions, specializing in providing professional, courteous and efficient support for two signature products; The Raiser’s Edge and The Financial Edge• Maintain extensive client contact for Advantage Priority clientele via phone, email, and chat• Employ disciplined time-management skills to prioritize and troubleshoot multiple issues while managing client communication and expectations to successfully meet deadlines• Research questions and test… Show more • Expertise in Blackbaud software solutions, specializing in providing professional, courteous and efficient support for two signature products; The Raiser’s Edge and The Financial Edge• Maintain extensive client contact for Advantage Priority clientele via phone, email, and chat• Employ disciplined time-management skills to prioritize and troubleshoot multiple issues while managing client communication and expectations to successfully meet deadlines• Research questions and test solutions while maintaining conceptual view of software growth• Support and mentor fellow team members as a team leadAdditional Endeavors while in role: • Team Manager Backup Provide daily reporting and point of contact on escalations Serve on Support Manager and Support Coach career development plan • Technical Account Manager for Advantage Priority clients  Manage 15 Priority clients: Monthly and Quarterly contact, status calls, and updates Act as primary point of contact, advocate and liaison for all Support/Services issues Proactively meet with management for engagement proposals and ideas• Enterprise Product Support Lead Assist Product department in patch development and escalate programmatic issues  Promote the release of The Financial Edge versions and patches with blogs, Knowledgebase and website updates• Trainer for The Financial Edge End of Year Webinar for Payroll and Accounts Payable, 3 years Responsibilities included scheduling webinar, promoting through social media/blogs, creation of presentation materials, follow up analysts and clients• Hybrid Trainer for Blackbaud University for The Financial Edge & The Raiser’s Edge Show less

• Plan, organize, and execute up to 6 payroll runs per month for over 800 employees• Work directly with HR to determine benefits, deductions, and garnishments• Maintain daily logs and records to provide proper government reporting• Act as corporate liaison between payroll department and client companies

• Recommend and promote financial accounts and products such as checking, saving, money market, mortgages to existing client base and cultivating new relationships• Encourage repeat patronage through friendly service and response to anticipated needs• Maintain accountability log for till, ATM, and safe