On a quest for constant innovation and improvement I discovered WorkJam a few years ago. As a former client, I learned first hand what an amazing team this is with a revolutionary best-in-class product. This is the perfect next step to further my passion for supporting and improving the experience of a diverse population of front line employees. The teams out there supporting all of us daily in our retail, service and hospitality interactions need and deserve the simplicity, knowledge and flexibility that WorkJam provides, I’m excited to be able to support that mission.

Created and led team of 30+ associates focused on supporting emerging business opportunities of a $3.5 billion stores organization. Owned identification and execution of operational implications and needs for new business strategies including real estate, merchandising concepts and large volume stores. Reported to EVP and SVP of Operations.Identified opportunities in existing operational structures that resulted in creation and companywide implementation of a new store structure rooted in customer focused operating principles.Created programs for 100+ largest volume stores which resulted in improved performance in conversion, labor management, associate turnover and customer satisfaction.Provided operational support for new business concepts that resulted in further expansion. Increased store volume by 20% thru support of PINK expansion to all stores. Generated additional $10M+ profit per year thru implementation of Outlet store concept. Decreased real estate store opening expenses by 30% and time to open store by 2 days. Built a highly motivated, results focused team dedicated to achieving unprecedented results and striving for continuous improvement. Recorded highest job satisfaction scores of all Operations teams.

Led team of 20+ associates supporting over 1,000 stores and 30,000 field associates thru development and implementation of operational capabilities, efficiencies, and processes.Designed and implemented field communications protocol which resulted in reduction of messages and corrections to store teams allowing stores to efficiently manage workload.Created a standardized real estate opening process and toolkit that resulted in team's ability to flex in support of a larger opening schedule with same resources.

Led North American operations and field team of 2,500 associates in a $250M, 22 store, entertainment retailer.Drove profitability and decreased expenses by creating a sales team focused on customer service and business fundamentals. Resulted in exceeding EBITDA targets for first time in 3 years.Implemented key business systems, including traffic counters and automated labor scheduling, which resulted in traffic conversion up 2% points with 10% less payroll.

Managed all aspects of store operations including strategic planning, sales results, communications, incentives, maintenance, real estate and P&L performance. Created a team and implemented processes that drove increased store sales and decreased expenses, reversing previous business trends to show year on year profit growth.

Free Standing Beauty Stores 1998Owned development and implementation of strategic business plan for free standing beauty store concept including sales results, communications, incentives, real estate and P&L performance.Increased traffic by 10% thru creation of a customer loyalty program.

Managed 8 store district, including company floorset store, in home office base city. Assumed lead field role in providing store and customer feedback to home office partners. Recruited to fill 50% vacancies upon taking over district resulting in increased sales, up 2% to plan.

Managed entire testing process from store selection to results analysis and recommended course of action in over 100 merchandise and price tests per season.Designed and implemented process to analyze and report on tests informing senior leaders of most profitable course of action, resulting in sustained year on year comp store growth.

Managed high profile $4M store in home office base city with over 30 associates.

Planned, distributed, controlled and analyzed store labor hours and wage rates.

Created store sales plans, analyzed real estate deals, and managed controllable expense program.