Kelli Balkenbusch Email & Phone Number

Overland Park, Ks, Us

Managed multiple projects with numerous deadlines and specifics. Worked closely with various departments to complete tasks.-Managing multiple projects from sold point to completion with average length of each project being 2-3 weeks, and an average of $5K in revenue per project. -Working with our clients internally and externally to deliver amazing customer service-Creating project timelines through use of Smartsheet and custom excel timelines.

Kansas City, Missouri Area

Executed management position overseeing 30+ team members in daily operations. Served as Merchandising Manager handling stockroom duties, sales floor replenishment, customer shipments, and online orders. Responsible for the interviewing, hiring, training, and scheduling of team members. Led employees and provided feedback to ensure meeting of goals across all key metrics. Managed social media platforms, staff communication, customer relationships, and inventory. ✔ Manage payroll effectively. ✔ Led efforts in planning a 5-day sale and associated community event. ✔ Trained a new General Manager across product knowledge, opening and closing, and relationship building. ✔ Served key role in the planning and execution of eight community events.

Produced a weekly schedule for 30+ employees, ensured facilitating of clear communication among team members, and created multiple daily and weekly reports to monitor key performance metrics. Executed back-of-house maintenance, ordered inventory, managed social media platforms, drove sales through employee leadership and direct customer service, maintained client relationships, and assisted customers as needed. ✔ Served key role in the planning and execution of two 5-day sales events. ✔ Assisted in opening a second location in the area, training 15 team members while maintaining existing duties. ✔ Hired and trained six new employees within one year. ✔ Provided top-tier individual customer service.

Assisted in opening the first location in the Kansas City area, tasked with grass roots marketing and business development efforts in the region. Provided excellent customer service making recommendations to meet individual needs. Served as subject matter expertise across all product lines and contributed to the training of new members. Contributed to special community events both on and off-location, representing and advocating the brand at all times. ✔ Selected to take on supervisory tasks and provide leadership to team members in absence of Manager. ✔ Chosen to assist with private shopping events based on expertise and strong representation of company. ✔ Maintained consistently updated product knowledge and replicated expertise among staff members.

London, United Kingdom

Assisted with preparing packages including presentation books, purchase and track products, request quotes from vendors, preparing design boards for client meetings, as well as administrative duties.

Master Of Business Administration (Mba), Marketing

Bachelor Of Arts (B.A.), Art History