Kelli Grace Passen, Shrm-Cp Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida

Responsible for setting, implementing, and prioritizing all daily store goals and initiatives, and leads to achieve them during management on duty shifts. Goals include financial, revenue, and expense targets monitored through sales performance, labor management, gross margin, and field merchandise reports. Maximizes productivity through modeling behaviors and setting the pace and productivity for tasks and holding the team accountable. Demonstrates exemplary personal customer service and… Show more Responsible for setting, implementing, and prioritizing all daily store goals and initiatives, and leads to achieve them during management on duty shifts. Goals include financial, revenue, and expense targets monitored through sales performance, labor management, gross margin, and field merchandise reports. Maximizes productivity through modeling behaviors and setting the pace and productivity for tasks and holding the team accountable. Demonstrates exemplary personal customer service and selling skills. Executes all divisions of responsibility as assigned by the head of store, including merchandising, human resources, and positive work environment. Ensures floor is replenished per company guidelines. Executes recruiting, selection, onboarding/development, training, and coaching for all employees on company initiatives and productivity standards to ensure that everyone fully understands company direction. Maintains brand integrity in all areas of visual display. Executes and complies with presentation book standards, adjusting visual presentation to consistently ensure brand appropriateness. Maps merchandise flow and product placement.Selected Contributions:Selected to be a visual partner for new store openings. Supports new store team and HQ partners by leading merchandising.Selected by District Manager to travel stores in the area and reorganize backroom areas as well as implement visual standards storewide.Promoted from Sales Associate to Visual Merchandising Expert after a year, selected by District Manager to transfer to a different location to utilize strengths. Promoted to Assistant Manager at higher volume Outlet location after less than a year at Expert position.Selected as the Positive Work Environment Champion for the district, leads each store in brainstorm-ing ideas and collecting to make into spreadsheets and newsletters distributed monthly. Recognized by HR Generalist as well as Regional Manager for positive contributions made and ideas shared. Show less

Direct operations for store, overseeing all functions and ensuring customer-focused environment. Coordinate with District Sales Manager on store planning and requirements. Manage team of eight, to include coaching and sales technique training and conducting sales meetings. Recruit and hire employees to meet store requirements. Motivate employees to achieve sales goals. Develop and implement merchandising based on corporate standards, including window displays, signage, and promotions. Enter… Show more Direct operations for store, overseeing all functions and ensuring customer-focused environment. Coordinate with District Sales Manager on store planning and requirements. Manage team of eight, to include coaching and sales technique training and conducting sales meetings. Recruit and hire employees to meet store requirements. Motivate employees to achieve sales goals. Develop and implement merchandising based on corporate standards, including window displays, signage, and promotions. Enter information into register to ensure stock flow. Monitor deliveries and cycle counts, as well as coordinating bank deposits. Control expenses, including payroll, supplies, telephone and utilities, and repairs. Ensure compliance with environmental, health, and safety standards. Selected Contributions:Successfully increased sales by 6.3% in first quarter with company, and by 14.7% in first year as Manager.Effectively coached and developed employees, with two Assistant Store Managers promoted to Store Manager positions.Promoted from Assistant Manager to Store Manager within five months; selected for higher-volume location after strong performance in first year.Created monthly newsletter to develop district relationships. Show less

Canton, Ct

Oversaw operations to promote exceptional customer service and meet and exceed sales goals. Managed store planning in collaboration with District Sales Manager. Trained and supervised five employees. Managed merchandising and promotion, including visual displays. Conducted bi-yearly inventory, as well as overseeing deliveries and cycle counts. Monitored and controlled store expenses.Selected Contributions:Increased sales by 13.5% in first year as Store Manager; promoted from Assistant… Show more Oversaw operations to promote exceptional customer service and meet and exceed sales goals. Managed store planning in collaboration with District Sales Manager. Trained and supervised five employees. Managed merchandising and promotion, including visual displays. Conducted bi-yearly inventory, as well as overseeing deliveries and cycle counts. Monitored and controlled store expenses.Selected Contributions:Increased sales by 13.5% in first year as Store Manager; promoted from Assistant Manager within five months.Selected to travel with District Manager to implement effective merchandising techniques in new and remodeled stores, as well as training other Store Managers in inventory procedures. Show less

Bachelor'S Degree, Business Management, Human Resources

Activities and Societies: Phi Theta Kappa

Associate'S Degree, Business Management

Activities and Societies: Phi Theta Kappa