Kelli Harrison Email & Phone Number

Cape Coral, Fl, Us

Wixom, Mi, Us

Plymouth, Michigan, Us

Experienced Inside Sales & Marketing Specialist with expertise in managing license renewals and driving marketing initiatives across North America. Committed to supporting sales teams by nurturing client relationships, and executing innovative marketing strategies.License Sales• Responsible for software lease renewal sales to existing customers in North America• Maintain lease renewal due dates, along with scope of supply and buyer details in Salesforce• Maintain and record license contract with buyers before, during and after the lease renewal date• Process purchase orders and software license agreement, and ensure deliverables are met (supply of license files to customers)Marketing Strategy & Execution• Design and implement targeted marketing strategies for AVL Advanced Simulation Technologies North America• Maintain digital presence, including updating the website and overseeing LinkedIn User Groups to foster community engagement.• Plan and organize training courses, workshops, webinars and User Group Meetings for customers in North America• Develop and manage marketing campaigns to generate leads and support sales growth

Ann Arbor, Mi, Us

Managed the day-to-day inside sales activities for the Powertrain Divisions’ products and services. Responsible for direct sales of the domestic and international customer base providing technical/historical information, pricing, and delivery options. Gave leadership direction to Sales Administrator.• Developed/executed sales plans that met strategic sales objectives to obtain company quota of $28M, and individual quotas of $8M yearly.• Established/maintained relationships in all accounts that promoted: service contracts sales; software maintenance, engineering services; component sales; and support activities for training workshops. Assisted in help desk issues.• Responsible for price negotiations with the diverse customer base that sustained high profit margins consisting of OEM’s (Chrysler, Ford and GM), Universities (UM, Michigan Tech, etc.), and government agencies (EPA, US Army, etc.).• Provided monthly inside sales activity reports to the Sales Director and CEO.• Acted as a liaison with internal support groups: operations, project management and marketing to ensure customer's technical requirements and delivery goals were achieved.• Recommend/implement applications and improve processes that best supported retention and tracking of customer proposals, presentations, and customer communications. • Attended/worked technical trade shows and followed-up on potential sales leads.• Involved with the ISO process that implemented in-house standards and compliance programs.Accomplishments• Increased software maintenance contracts by 50% over a 2 year period.• Teamed with the Service Manager and Product Managers to define a new and adjust existing standard service plan offerings which supported the majority of the customers’ needs leading to maximizing company revenue from standard service plan offerings.• Streamlined/improved the return authorization process resulting in increased efficiency and higher customer satisfaction.

Ann Arbor, Mi, Us

Responsible for creating formal proposals based on required technical data specific to the customers’ RFQ’s. Assisted and supported Sales Managers in a variety of administrative items.• Recognized by supervisor for consistently assisting the sales department in obtaining sales goals.

Provided on-going support to the sales team and was responsible for direct inside sales for repeat orders, replacement/additional parts, and provided technical support to customers.• Generated numerous referrals and repeat business by providing excellent technical sales support, service and follow-up.• Processed, tracked, and expedited domestic and international sales orders.• Facilitated problem solving meetings between engineering and manufacturing that found more efficient ways in a timely manner to procure and expedite products.• Worked closely with the outside sales team to meet sales and profitability objectives.• Maintained price lists and generated customer proposals.• Provided training and leadership to other inside sales staff.• Part of a team which developed an in-house process to implement ISO standards which lead to certification.