Establishes the vision and leads the organization to be best in class strategically, operationally, and financially. Facilitates the mission/vision discovery with key stakeholders, creates budget, enlists a board of directors, hires talent, raises funds, determines and maintains metrics, establishes a strategic/operational rhythm which all result in seeing life change in our neighbors. Secured over $1.1MM in grant, in-kind, and capital improvement funding in most recent 3 years.  Renegotiated contracts with multiple vendors resulting in a savings of $30K annually. Led rebranding effort resulting in a redesign of the company website, a more cohesive brand for the Mission, and improved direct mail campaign creative and audience selection resulting in record donations.  Directed launch of weekday after-school program with more than 30 local students involved daily, and established scholarships for graduating seniors at three local high schools.  Guided organization through the global pandemic while maintaining essential services. Creative alternatives were established to ensure hunger and education ministries were uninterrupted with healthcare services restored as local ordinances permitted.

Operations Director 2018 – 2020Managed organization’s operations to achieve excellence and was responsible for non-program matters required to run the organization. Ensured operations ran smoothly, so the organization could focus on meeting its mission. Created and implemented standard operating procedures for all areas of ministry in order to ensure consistency of service, compliance to local laws, and to create a path towards expansion to additional locations.  Implemented an associate evaluation process including annual reviews and mid-year updates.

Led team responsible for driving the vision and growth for client account planning, establishing and maintaining relationships for multiple accounts, and selling Bread Financial products and services. • Managed largest group of assigned clients in the organization with over $4B in annual sales responsibility.• Renewed critical client partnership to a seven-year deal valued at $235MM+ in revenue.• Gained client commitment for launch of new program with sales expectations to surpass $150MM in 5 years.• Spearheaded Sales & Operations Planning Committee responsible for identifying sales opportunities that drove an incremental $385MM in sales to the organization.• Sponsored and initiated an organization-wide project to reinvent the tracking and accountability of all brand partner marketing funds resulting in a savings of $1MM annually.

Served as primary relationship manager for assigned clients while leading strategic direction between key client contacts and Bread Financial. Established a comprehensive understanding of client’s business needs to influence and drive creative solutions.• Recognized as the 2010 Alliance Data Client Sales Team contest winner for top sales achievement. • Overall performance ratings of ‘Outstanding’ during time in role.

Led creation of account acquisition and retention plans, facilitated execution of planned marketing programs, and persuaded clients to test new programs to achieve set goals.

Maintained and strengthened business relationship between assigned clients and company. Increased effectiveness of marketing programs by analyzing, tracking, and adjusting strategies.

Managed daily operations of department, including maintenance of company standards relating to client issues, customer service procedures and goals, and associate concerns.