• Incubate, develop, and launch a portfolio of new products and services that support strategic Pharma partnerships and innovations for CVS Health with an overall EBIT target of >$50M• Manage cross-functional teams consisting of partners in Trade Strategy, Operations, IT, Marketing, Legal, Data Analytics, and other business-specific groups to bring new health service and data products to market • Lead strategic reviews and reporting with leadership team (VP, SVP and above) for portfolios, advising on performance, strategic approach, and health of initiative for products and team

• Developed and implemented a mid-level leadership curriculum program that enabled leaders to continuously learn and grow within their existing roles as well as prepare for future growth opportunities. Program has a 100% satisfaction rate with 100% of participants indicating use of new knowledge and skills thereafter. Received organizational Innovation Excellence award for program success.• Built out and led new strategy, additional framework, success metrics, and experiential opportunities for colleague learning and development based on colleague needs with a 97% satisfaction rate with 98% of colleagues indicating use of new knowledge and skills thereafter. Received organizational Innovation Excellence award for program success.• Built and launched new strategy and framework for engagement communication and activities, including colleague connections, Ted Talks, book clubs, organizational newsletters, town halls, and team building.• Partnered with mid-level and executive leaders to deep dive into colleague engagement opportunities, driving initiatives and honing team contributions to increase colleague engagement by 21% in 2 years.• Developed and launched a sophisticated Competency Skills Matrix and Career Path framework from which colleagues and leaders are now better prepared to have more robust development conversations from a streamlined language and understanding. Satisfaction results are 100% amongst leaders and colleagues.• Talent development planning and coaching led to multiple direct reports moving up within the organization within a year.

• Led multiple teams and stakeholders through multiple large-scale business transformation initiatives, where key disciplines, reporting structure, tools, processes, and stakeholders were changed with no negative impact to quality or team engagement.• Lead the voice-of-associate initiative for Private Client by soliciting and managing projects, business proposals, Proofs of Concept, and communication paths to solve and plan for pain points, process and product inefficiencies and innovation ideas.• Led teams through numerous, vital process designs from concepting to implementation thereof, all of which led to measurable efficiency and quality gains.• Lead Business Consulting, Requirements and Testing teams, along with indirect resources for the development and execution of process change, resource plans, requirements and test plans/cases for both Run and Build in a fast-paced, flexible environment.• Increased team engagement through implementing measurable goals with supporting data, establishing expectations and development plans, and providing timely feedback, coaching and training.• Established performance and process metrics and measurement capabilities for individuals, the team and our overarching project where none existed before.• Built relationships and processes to ensure the collection of business partner feedback to drive continuous improvement.• Developed talent retention plan, which utilizes improving cross-functional skills, knowledge, coaching and training to underline these goals. This led to a reduction in test case flaws from one team by 100%, and the core team’s accuracy improved over 4% within 6 months.• Lead core team to develop and implement divisional Rewards, Recognition and Engagement programs.

• Process consulting and development for new Operations processes, including creation and management of multiple, successful processes to support the launch of a core IT solution.• Organizational development for internal associates on new and existing processes and core IT solution.• Business analyst for large-scale IT rollout, including Iteration Management, requirements and blueprinting development, issue triage, vendor management, business consultation, and communication.• User-level security management and analysis for IT solutions, including policies and permissions for over 500 users in multiple environments.

• Process consulting across multiple functions within the company, including: Underwriting, Product Development, Operations and IT. • Business lead and subject matter expert on two large-scale Agile IT projects.• Organizational development and training: developed training content for three major systems and delivered training to internal employees (multi-divisional), as well as multiple customer office locations across the country. • Process development, mapping, implementation, monitoring, and refinement; research, identification of and resolution to complex problems. • Business analyst for IT rollout, including requirements development, leading user acceptance testing, creating test cases, managing business SMEs, major training module developments & rollouts.

• Managed process improvement and regulatory compliance for multiple teams and systems across the company. • Managed policies and procedure team, which researched, documented, and educated company associates on new business requirements and process changes.• Developed and maintained Business Continuity and Disaster Recovery plan for all of Banc of America Insurance Services. • Served as the business lead in two workforce management systems (customized Salesforce and ALISS platforms.)• Designed and developed training for rollout of ALISS platform. • Identified and solved critical operation, process, education, system, product, and vendor issues, which increased the policy issue rate by 22% in less than a year and eliminated two weeks in life policy issue time.• Increased policy issue rate by 9% in less than a year by identifying and resolving critical operational and system issues, and educational and process structural weak points.• Eliminated two weeks in life policy issue time by identifying vendor and vendor process risks, researching into and obtaining contract with two high-rated, low-risk vendors with efficient process, reporting, and follow-up structures.• Identified & created automation for new sales system, which eliminated many user errors, missing pieces, and reduced cancellation rates, cycle time, and internal and external resource usage.• Achieved or exceeded all position objectives by applying attention to and analyst focus on detail, passion to work, and methodical approach to each item. Derived simple solutions to complex problems by identifying and solving for the biggest impacts to the operations and processes of the business.

• Developed new processes designed to reconcile data from multiple systems, resolve outstanding issues, and deliver new strategic direction, influencing Property and Casualty, Life, Support, and Sales Effectiveness teams.• Led systems and information deep-dive project that eliminated over 300 individual breaches in regulation, resulting in avoidance of potentially corporation shut down.• Led 2 projects critical to the success of the business merger between Bank of America and Countrywide Insurance Services, which allowed for continued operations on Business Day 1. • System admin for lead and policy management system.

• Heavy project and process experience as a SME and team member both divisionally and corporately, including: development and enhancement of technology, process mapping, analysis and support services to divisional reorganization and new strategy. • Application owner and technical support for several business systems. • Created inter-divisionally adopted SLAs, divisional procedure manuals, educational, audit and maintenance protocol. • Developed and maintained Business Continuity and Disaster Recovery Plan for a division comprised of over 350 claims representatives, which handled $260,000,000 in losses annually.