Primarily in charge of spearheading and overseeing the efforts in customer service operations as well as the repair department. I have established goals and guidelines that have developed the workforce in building strong and positive relationships with client. I have created strategies to optimize procedures, identify the strengths and I lead and encourage the workforce to reach goals, all while implementing the company's policies. • Excellent interpersonal, communication and relationship management skills• Acts as a liaison between the customer service department and other divisions within the company.• Exceptional leadership and team management skills• A demonstrated ability to work with all levels of the organization• Established service levels and requirements for the departments• Drafts, implements, and executes policies and procedures to facilitate a high quality customer service experience.• Developed and implements methods to record, assess, and analyze customer feedback.• Created and implement training and quality assurance programs for new hires and experienced employees.• Detail-oriented, organized and accurate

Represent the EFFY Brand both nationally and internationally to internal customers, new global partners and television audiences. Train associates in the EFFY brand retail setting, product knowledge, visual merchandising, sales and customer support. • Train fine jewelry associates at partner events as well as at retail partner store locations both domestically and internationally • Curate yearly EFFY jewelry exhibit for the JCK convention in Las Vegas and deliver brand presentations to corporate clients• Guest host on Gem Shopping Network, the premier home shopping channel for fine jewelry across North America with over 60 million viewers • Conduct onsite manufacturing tours to corporate clients at EFFY headquarters • Deliver brand message to global audiences and associates on board global cruise ships• Developed and implemented new training program for Designer Events• Filmed educational training videos that are utilized across America for several corporate clients • Responsible for driving company sales through hosting shows on Facebook Live • Directed, scripted and hosted live shopping shows for Belk.com and Macys.com

Presents, markets and promotes shore side revenue partners for the port shopping program on various cruise lines. I provide guests onboard with port information, shopping recommendations and shore excursion opportunities. Able to enhance, excite & entice luxury brands to increase revenues. I have intimate knowledge of luxury brands and highlight each of the stores in the ports of call, listing key items and special offers that are available.

Earned a reputation as a valuable and cooperative Art Director by being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new Directors and other staff to become familiar with policy and operations. I offer effective open communication; as well I am able to express myself very well. I am can make a point and convincingly express an opinion. I have excellent organizational ability in which I have successfully developed new systems which have increased productivity and quality of work.• Responsible for creating and delivering audio & visual presentations to enhance awareness of product and increase sales.• Informed clients about artist and their artwork, providing information such as history and ownership in order to encourage bidding.• Recognized for delivering quality service & product knowledge for developing loyal customers, resulting in impressive sales

Observed and questioned suspected employees in order to obtain evidence of internal theft. I prepared reports of fraud/theft cases and submitted reports to Loss Prevention department and other senior management representatives. Identified problems, diagnosed causes and determined corrective action. Worked on a completely under cover basis, utilizing high tech surveillance equipment.

Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions. I ensured compliance of employees with established security, sales, record keeping procedures and practices. Compiled documents required by federal government for discharge of foreign cargo at domestic ports.