Kelli Miller Email & Phone Number

• Manage the Salesforce application and define, design, and configure enhancements that bridge the gap between out-of-the-box Salesforce functionalities and business processes. • Dedicated to improving the user experience, maintaining the quality of data going into the system, and providing insights into the valuable information generated by Salesforce. • Coordinate with leadership to define the long term vision for the Salesforce roadmap.• Build relationships with stakeholders (leadership, Sales and Project Management users) to gain an in-depth understanding of processes, pain points and related functionality: to then leverage knowledge of Salesforce best practices and identify opportunities for improvement.• Own the product backlog – prioritizing in line with strategic roadmap and current business needs. Deeply understand the work entailed, design and deliver the best outcomes to the business

Calistoga, California, United States

(weekends)

Remote

• Parallel support of multiple clients (up to 6 concurrently) has greatly accelerated my hands-on Salesforce experience.• Direct end-to-end responsibility delivering value to my clients. Given the month-to-month agreements (no contracts or SOWs) my personal challenge is to retain their business and ensure their success. • Meet with clients weekly (Agile sprints) to jointly set expectations, prioritize new features and improvements to the system and agree on deliverables.• Personally accountable for performing the administrative tasks in Salesforce, from simple field-level changes to design and build of complex custom automations.

Calistoga, California, United States

Saint Helena, California

Exceptional service-oriented hospitality professional, with an eye for detail and calming demeanor.

Houston, Texas Area

Partnered with IT colleagues and subject matter experts in the user community to understand current footprint and usage, designed and implemented strategic roadmaps, and streamlined applications portfolio to meet organizational objectives. • Recognized by leadership for repairing and strenghtening relationships across the organization, by delivering real value to the stakeholders. Improved rapport within user communities, and secured mutually beneficial solutions in a more timely, efficient and positive manner.• Recommended improvements to optimize application portfolio performance. Performed detailed review of all of the configuration management records for the Global Operations Organization portfolio, which revealed a potential total cost of ownership reduction from $13.2M to $7.1M.• Delivered the first Salesforce solution in Upstream for the North Sea region on-time, in 3 months, and under budget, while exceeding the expectations of the business and adhering to evolving global platform guidelines that were being written in parallel.• Expanded my role and served as a champion in Upstream for the successful deployment of the platform, for the benefit of our internal customers. • Strengthened connections with the Salesforce BP account team, to help promote our shared effectiveness and build a trusted partner environment.

Houston, Texas Area

Facilitated the relationship between the business community and the rest of IT, implemented strategic technical solutions, ensured operational continuity, and advocated on behalf of about 500 colleagues. • Delivered a large technical program incorporating workflows and standardized Schlumberger Petrel toolkit, simplifying common subsurface visualization across disciplines.• Built effective and influential connections with user base and developed the ability to balance mixed priorities, convey business drivers, consumption, and needs of IT services back to the central teams.• One of two BP employees trained to participate in the FEMA Incident Command System based incident response for the Gulf of Mexico, via the Incident Management Team (IMT) for Logistics, Communications, and IT.

Houston, Texas Area

Supported IT Delivery Managers to design and implement strategic solutions and ensure operational continuity. Analyzed data and created recommendations for optimal outcomes.• Quickly recognized as a go-to person for getting things done right. • Improved the quality of configuration management data, providing accurate portfolio governance metrics for planning and company strategies.• Single point of accountability for the region’s SharePoint 2010 site collection, used for team collaboration.

Houston, Texas, United States

Analyzed data, generated reports, met with clients to strategize business process improvements and solutions to attain client goals.Client: S&P 500 company operating in three key areas of the natural gas industry; transmission and storage, distribution, and gathering and processing.• Served as sole resource supporting KPMG and client PMO Directors for a large (~ $30 million) supply chain excellence program. Managed costs and schedule performance at a program level. Created weekly status reports, participated in weekly meetings with client and KPMG leads. Clients: Super-major oil and gas exploration and production.• Assisted with Commercial-to-Finance process redesign. Interacted closely with stakeholders to understand current processes and created action plans necessary to achieve future state. Facilitated client workshop break-out sessions.• Supported segment leadership on IT&S Operating Model Assessment. Interacted closely with stakeholders to collect existing documentation and perform gap analyses.

Houston, Texas Area

• Selected to join team of IT project managers responsible for delivering projects more than $100K – personally assigned projects ranging from $500K - $1.1M (managing to KBR’s PMI-based project management methodology).• Took over and managed two key eDiscovery tool implementation projects led previously by a Senior Project Manager. Received commendation by business lead for job performance and contribution on these two projects.

• Participated in a major project to provide real-time information for US-based executives to support the multi-billion dollar LOGCAP III contract in Iraq and Afghanistan. Worked with senior management to design key performance metrics across multiple areas of the business. This was designed as part of an integrated management dashboard - providing clear and timely visibility to shifts in cost, performance and schedule.• Assisted small team of IT Directors, Vice President and CIO with mergers and acquisitions with due diligence and integration. Served as program manager to create short term integration tasks and monitor implementation projects.

Houston, Texas Area

• Served dual roles as Information Manager of Proposals and Information Manager of Sales Administration with Houston-based direct reports, as well as resources based in the UK and Singapore.• Developed and implemented multiple business intelligence reports for sales leaders.

•Variety of entry‐level analyst duties, including laptop and desktop configuration (request management) as well as software asset management.

Master Of Business Administration - Mba

Bba, Management Info Systems