Kelli Murphy Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pa

• Conducts annual initial, interim, provisional follow-up, and monitoring inspectionsof mental health residential programs in order to determine compliance with statelaws and regulations• Conducts complaint and incident inspections of facilities with a high degree ofindependence and discretion• Reviews technical, medical, legal, and programmatic documents generated bylicensed settings, human service agencies, medical facilities and professionals, andlaw enforcement agencies• Maintains working knowledge of state laws, regulations, regulatory interpretations,policies and procedures, and management directives related to licensed settings

Pittsburgh

• Oversaw budget planning, menu development, and logistics of client's events forboth personal and corporate settings• Collaborated with several departments within the store as well as local communitygroups to ensure accuracy and quality• Provided exceptional interpersonal skills to liaise with clients and identify theirevent needs • Maintained store's social media pages to provide information on in-store events,tastings, and cooking classes

• Trained, directed and evaluated team members in line with aggressive performance and service metrics• Assisted Front-End Manager with delegating work assignments, directing the customer flow and controlling department costs to ensure store, department, and customer requirements are met. • Maintained accurate department records to ensure documentation of activities is available.• Interacted directly with customers and ensured that their questions and/or concerns were answered satisfactorily• Assisted customers with guest services such as applying for Giant Eagle Advantage Cards, using the Dress For Success dry cleaning service, purchasing money orders, lottery transactions and Ticketmaster purchases.

Pittsburgh, Pa

• Conducted annual initial, interim, provisional follow-up, and monitoring inspectionsof child and mental health residential programs in order to determine compliance with statelaws and regulations• Conducted complaint and incident inspections of facilities with a high degree ofindependence and discretion• Reviewed technical, medical, legal, and programmatic documents generated bylicensed settings, human service agencies, medical facilities and professionals, andlaw enforcement agencies• Maintained working knowledge of state laws, regulations, regulatory interpretations,policies and procedures, and management directives related to licensed settings

• Educated Highmark members on claims and benefits information whilehelping them navigate the complex healthcare system • Resolved member inquiries and complaints via written, telephonic and face-to-facecommunication in a timely and accurate manner• Prepared adjustments for services not properly processed, either systematically, orby forwarding to the appropriate area for follow up and resolution• Met or exceeded service and quality standards every review period.

239 Fourth Avenue - Suite 1217 Pittsburgh, Pa 15222-1712

• Wrote monthly press releases for the Dignity and Respect Champion--a person in the Pittsburgh community who makes a positive impact through the embodiment of Dignity and Respect.• Pitched press releases to media outlets

200 First Avenue, Downtown Pittsburgh 15222

• Contacted vendors for events• Brainstormed a new identity for the Apples for the Students program• Supervised Y108 GetGo events• Conducted competitive market research for the Grandview Market District

• Attended vendor fairs to promote services provided• Community Relations

Master'S Degree, Social Work And Public Health (Msw/Mph)

Bachelor'S Degree, Publicrelations And Advertising

Activities and Societies: • ADFed/PRSSA • Honors ProgramI was an active member of Point Park's Honor's Program and AdFed/PRSSA club. I.