Kellina Avnet Email & Phone Number

Indianapolis, Indiana Area

▪ Implement and manage client strategies and comprehensive programs for improving the health status of their population▪ Serve as the primary business contact for multiple clients and is responsible for client satisfaction▪ Provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality▪ Build and maintain relationships based on trust and integrity at all levels of an organization

Indianapolis, Indiana Area

▪ Manage and oversee all incentive/wellness program training and support to Member Relations Team▪ Proactively partner with clinical leadership and account management team to streamline and improve incentive, departmental processes and entry workflows▪ Audit and deliver bi-weekly, monthly and quarterly reports to clients and Account Management team▪ Manage department staffing forecasting alongside Director of Member Relations, while providing metrics and staffing recommendations to executive leadership ▪ Manage all Tableau dashboards and call volumes reporting to Director of Member Relations, as well as providing insight to healthcare standards and market trends

Indianapolis, Indiana

▪ Manage and oversee day-to-day operations of the Member Relations Scheduling team, including inbound and outbound volumes via phone, email and portal site▪ Proactively partner with clinical staff, providers and clinical leadership to improve patient scheduling processes for all clinics▪ Implement, manage and oversee patient outreach program to increase clinic usage for all clients , including high risk outreach programs▪ Collaboratively work with clinical staff and clinical leadership to ensure seamless transition to centralized scheduling model for all existing and future clients ▪ Effectively and continuously train Member Relations team members on current and new customer service processes ▪ Monitor call flows and volumes reporting, improve inefficiencies and address issues in productivity ▪ Manage all incentive entry and communication to Member Relations team, while partnering with Engagement Team to ensure all communications are up-to-date

Indianapolis, In

Indianapolis, Indiana

Indianapolis, In