Conduct Executive Business Review and Success Planning sessions to promote accomplishments and define clients' road map for continued expansion, product adoption, and return on investment.Develop and train Fusion Teams on CS program process and procedureWork cross-functionally with leadership within Account Management, Product Management, Product Marketing, Delivery, PMO, Engineering and SupportDevelop dashboards and metrics to measure customer successCapture and provide “voice of the customer” feedback and suggestions around new and incremental product features to Product ManagementProvide project management oversight into project scoping and deliveryAwarded Top Performer 2021

Collaborate with clients monthly to achieve and exceed their program and career goals by recommending new products and functionality or connections to make in the Fusion networkServe as customer advocate to maintain excellent client relationships with 18 Tier 1 and Tier 2 accountsManage and improve customer health by nurturing unhealthy customers back to successWork with internal teams to improve customer experience on such items as product enhancements, pricing, case management, and billing mattersPosition myself as a trusted advisor by proactively educating myself of Fusion products and functionality, industry trends, and SalesforceAttend monthly company management training coursesAwarded Top Performer 2019Awarded The S.T.A.R. Award 2019 - given to individuals in our company that best represent the award's four components of Spirit, Teamwork, Accountability, and Results.

Took a short-term Tour of Duty (ToD) to create, develop, and manage the new Sales Business Development team. Built a new business development BDR team within the Fusion Sales Department to support lead generation for account executivesInterviewed, recruited, and trained new BDRsDesigned reports and dashboards to provide visibility into goalprogress and program analysis for sales and marketingManaged and coached the BDR team to meet or exceed theirappointment and conversion goals each of the 10 months I lead them

Guided Small & Medium Size Business division to profitability within 3.5 yearsMaintained average monthly churn rate at or below 3.5%Lead Merchant Success Program revamp project which significantly improved process for regular client contact cadences, balance of MSM client portfolios, and better insight into client health with more sophisticated scoring metricsEmpowered and inspired the Merchant Success and Customer Support TeamsAdvocated for the customer at all times to ensure optimal merchant successEvaluated processes and analyzed reporting to implement advancementsCollaborated with all departments to improve and grow the companyHired team members with the right culture fit and experience

Oversaw one half of the Merchant Success TeamLead team to lowest ever company churn rateManaged special projects to improve process and customer success Coached MSM team through new department and company processes and initiativesInterviewed additional MSMs to a continually growing team

mentor new Merchant Success Managers during the first 2 months in their new positionlead team projects that facilitate in the overall team goal of merchant successhold market strategy sessions with partners to ensure optimal Belly platform usageassist in creation of successful and creative marketing promotionscultivate referrals and upsells, as well as valuable merchant feedback

build and maintain relationships with DMs for 700 restaurant partnersprovide analytical data-driven pitches as to how the program is currently working for the clientclearly communicate new Belly featuresmanage technological data in order to maintain maximum client uptimecultivate referrals and upsells, as well as valuable merchant feedbackassist in creation of successful and creative promotions

manage calendar for Outside Sales Representativesource potential leads through a variety of uncommon sourcesmake 60-80 cold calls a day to introduce Merchants to the Belly Loyalty platform and set appointments for the Outside Representatives in the marketstay current with competitor trends in market

promote and raise funds on behalf of Chicago Cubs Charities by sale of 50/50 Raffle Tickets at Chicago Cubs home gamesassist manager in collection and counting of funds raised by sellers and all other everyday tasksregularly place as top 3 seller by reaching and exceeding individual and team goals

promote and sell raffle tickets on behalf of Chicago Cubs Charities and CubsCare during Chicago Cubs baseball gamesregularly place as top 3 seller by reaching and exceeding individual goalsraised over $100,000 for all three (Charitabulls, Blackhawks Charities, and Cubs Charities) charities

manage event sales department through transition period delivering 15% increaseplan, develop, and execute group events with high level of client satisfactionmaintain relationships with corporate clients including McDonald’s, Exelon and Citgoidentify and develop event leads through prospecting and community networkingperform research analysis of competitors’ products, prices, and selling strategiesmanage ongoing communication through telesales and email campaigns

promote and sell raffle tickets during Chicago Bulls and Blackhawk gamesregularly place as top 3 seller by reaching and exceeding individual goals

contact past ticket holders, alumni, student-athletes, corporations, and organizations to promote ticket sales for men's and women's basketballtake tickets, maintain player and coach pass list, and promote ticket sales at DePaul University home sporting eventsincrease sales by 50% for Women’s home games

develop marketing plan for new youth athlete applicationmange excel databases with NCAA Division-I and Division-II compliance officers, directors of operations, and coachesmanage and update editorial and video content for website and social media pages including external blog, Twitter, and Facebook

coordinate league activities, administrative details, events, and database managementexecute marketing objectives and promotions for social events and league registrationcoordinate day to day operations for league managementassist with organization and planning of Corona Wide Open and City Chase annual events

plan, organize, and obtain sponsors and donations for crew incentives and special events designed and produced monthly employee newsletter, point of sale collateral and merchandise for 8 area locationsran in store promotions and marketing visitsappearance coordinator and escort for Ronald McDonald

coordinate programs including service unit events, recruitment efforts, and fundraising eventsmaintain communication with religious, educational, service, and professional organizations to enhance visibility, fund development, membership projects, and program optionsbuild positive community relationships to enhance the overall mission