Senior Product Marketing Manager
Current
Jul 2022 - Present
AeroLeads people directory · profile
Kelli Stephens Email & Phone Number
Senior Product Marketing Manager
at
Fusion Risk Management
1 work email found
@fusionrm.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Product Marketing Manager
Location
Chicago, Illinois, United States
Who is Kelli Stephens? Overview
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Quick answer
Kelli Stephens is listed as Senior Product Marketing Manager at Fusion Risk Management, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at fusionrm.com and a matched LinkedIn profile for Kelli Stephens.
Kelli Stephens previously worked as Senior Customer Success Manager at Fusion Risk Management and Senior Account Manager at Fusion Risk Management. Kelli Stephens studied at Product Marketing Alliance.
Company email context
Email format at Fusion Risk Management
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{first_initial}{last}@fusionrm.com
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Profile bio
About Kelli Stephens
PRODUCT MARKETING / LEADERSHIP / STRATEGIC PLANNINGCommunication / Customer Success/ Relationship PersonIn the 16 years of experience with product marketing, customer success, marketing, project management, & strategic planning, Kelli has spent a large part of her career developing solid process and structure with the ultimate goal and outcome being an improved customer experience. She is a creative, thoughtful, and engaging problem solver with the unique ability to use her empathy to form trusting relationships with clients and peers alike. As a trusted team member, Kelli has proven success in leading teams to exceed objectives and achieve high levels of client satisfaction.
Listed skills include Sales, Marketing, Event Management, Customer Service, and 26 others.
Current workplace
Kelli Stephens's current company
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18 roles
Kelli Stephens work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Conduct Executive Business Review and Success Planning sessions to promote accomplishments and define clients' road map for continued expansion, product adoption, and return on investment.Develop and train Fusion Teams on CS program process and procedureWork cross-functionally with leadership within Account Management, Product Management, Product Marketing, Delivery, PMO, Engineering and SupportDevelop dashboards and metrics to measure customer successCapture and provide “voice of the customer” feedback and suggestions around new and incremental product features to Product ManagementProvide project management oversight into project scoping and deliveryAwarded Top Performer 2021
Mar 2020 - Jun 2022
Senior Account Manager
Collaborate with clients monthly to achieve and exceed their program and career goals by recommending new products and functionality or connections to make in the Fusion networkServe as customer advocate to maintain excellent client relationships with 18 Tier 1 and Tier 2 accountsManage and improve customer health by nurturing unhealthy customers back to successWork with internal teams to improve customer experience on such items as product enhancements, pricing, case management, and billing mattersPosition myself as a trusted advisor by proactively educating myself of Fusion products and functionality, industry trends, and SalesforceAttend monthly company management training coursesAwarded Top Performer 2019Awarded The S.T.A.R. Award 2019 - given to individuals in our company that best represent the award's four components of Spirit, Teamwork, Accountability, and Results.
Jun 2017 - Mar 2020
Tod, Manager, Business Development
Took a short-term Tour of Duty (ToD) to create, develop, and manage the new Sales Business Development team. Built a new business development BDR team within the Fusion Sales Department to support lead generation for account executivesInterviewed, recruited, and trained new BDRsDesigned reports and dashboards to provide visibility into goalprogress and program analysis for sales and marketingManaged and coached the BDR team to meet or exceed theirappointment and conversion goals each of the 10 months I lead them
Aug 2018 - Jul 2019
Director Of Merchant Success
Guided Small & Medium Size Business division to profitability within 3.5 yearsMaintained average monthly churn rate at or below 3.5%Lead Merchant Success Program revamp project which significantly improved process for regular client contact cadences, balance of MSM client portfolios, and better insight into client health with more sophisticated scoring metricsEmpowered and inspired the Merchant Success and Customer Support TeamsAdvocated for the customer at all times to ensure optimal merchant successEvaluated processes and analyzed reporting to implement advancementsCollaborated with all departments to improve and grow the companyHired team members with the right culture fit and experience
Jan 2015 - Nov 2016
Merchant Success Regional Manager
Oversaw one half of the Merchant Success TeamLead team to lowest ever company churn rateManaged special projects to improve process and customer success Coached MSM team through new department and company processes and initiativesInterviewed additional MSMs to a continually growing team
Apr 2014 - Jan 2015
Senior Merchant Success Manager
mentor new Merchant Success Managers during the first 2 months in their new positionlead team projects that facilitate in the overall team goal of merchant successhold market strategy sessions with partners to ensure optimal Belly platform usageassist in creation of successful and creative marketing promotionscultivate referrals and upsells, as well as valuable merchant feedback
Oct 2013 - Mar 2014
Vertical/Regional Account Manager
build and maintain relationships with DMs for 700 restaurant partnersprovide analytical data-driven pitches as to how the program is currently working for the clientclearly communicate new Belly featuresmanage technological data in order to maintain maximum client uptimecultivate referrals and upsells, as well as valuable merchant feedbackassist in creation of successful and creative promotions
Nov 2012 - Oct 2013
Inside Sales Associate
manage calendar for Outside Sales Representativesource potential leads through a variety of uncommon sourcesmake 60-80 cold calls a day to introduce Merchants to the Belly Loyalty platform and set appointments for the Outside Representatives in the marketstay current with competitor trends in market
Jul 2012 - Dec 2012
Charity Sales Assistant
promote and raise funds on behalf of Chicago Cubs Charities by sale of 50/50 Raffle Tickets at Chicago Cubs home gamesassist manager in collection and counting of funds raised by sellers and all other everyday tasksregularly place as top 3 seller by reaching and exceeding individual and team goals
Apr 2012 - Jul 2012
Charity Sales Representative
promote and sell raffle tickets on behalf of Chicago Cubs Charities and CubsCare during Chicago Cubs baseball gamesregularly place as top 3 seller by reaching and exceeding individual goalsraised over $100,000 for all three (Charitabulls, Blackhawks Charities, and Cubs Charities) charities
Aug 2010 - Apr 2012
Event Sales Assistant
Brunswick Zone Xl Romeoville
manage event sales department through transition period delivering 15% increaseplan, develop, and execute group events with high level of client satisfactionmaintain relationships with corporate clients including McDonald’s, Exelon and Citgoidentify and develop event leads through prospecting and community networkingperform research analysis of competitors’ products, prices, and selling strategiesmanage ongoing communication through telesales and email campaigns
Mar 2011 - Jul 2012
Charity Sales Representative
promote and sell raffle tickets during Chicago Bulls and Blackhawk gamesregularly place as top 3 seller by reaching and exceeding individual goals
Oct 2010 - Oct 2011
Ticket Sales Representative
Depaul University Athletics
contact past ticket holders, alumni, student-athletes, corporations, and organizations to promote ticket sales for men's and women's basketballtake tickets, maintain player and coach pass list, and promote ticket sales at DePaul University home sporting eventsincrease sales by 50% for Women’s home games
Sep 2010 - Mar 2011
Marketing/ Business Development Intern
Jumpforward Llc
develop marketing plan for new youth athlete applicationmange excel databases with NCAA Division-I and Division-II compliance officers, directors of operations, and coachesmanage and update editorial and video content for website and social media pages including external blog, Twitter, and Facebook
Sep 2010 - Jan 2011
Sports Management Intern
Chicago Sport And Social Club
coordinate league activities, administrative details, events, and database managementexecute marketing objectives and promotions for social events and league registrationcoordinate day to day operations for league managementassist with organization and planning of Corona Wide Open and City Chase annual events
May 2010 - Sep 2010
Marketing Intern
Mcdonald'S Bloomington/Normal/Mclean
plan, organize, and obtain sponsors and donations for crew incentives and special events designed and produced monthly employee newsletter, point of sale collateral and merchandise for 8 area locationsran in store promotions and marketing visitsappearance coordinator and escort for Ronald McDonald
May 2009 - Jun 2010
Marketing Intern
Girl Scouts Of Central Illinois
coordinate programs including service unit events, recruitment efforts, and fundraising eventsmaintain communication with religious, educational, service, and professional organizations to enhance visibility, fund development, membership projects, and program optionsbuild positive community relationships to enhance the overall mission
Jan 2009 - May 2009
2 education records
Kelli Stephens education
Education record
Product Marketing Alliance
Bachelor Of Arts, Business Administration; Marketing Specialization
Illinois Wesleyan University
FAQ
Frequently asked questions about Kelli Stephens
Quick answers generated from the profile data available on this page.
What company does Kelli Stephens work for?
Kelli Stephens works for Fusion Risk Management.
What is Kelli Stephens's role at Fusion Risk Management?
Kelli Stephens is listed as Senior Product Marketing Manager at Fusion Risk Management.
What is Kelli Stephens's email address?
AeroLeads has found 1 work email signal at @fusionrm.com for Kelli Stephens at Fusion Risk Management.
Where is Kelli Stephens based?
Kelli Stephens is based in Chicago, Illinois, United States while working with Fusion Risk Management.
What companies has Kelli Stephens worked for?
Kelli Stephens has worked for Fusion Risk Management, Belly, Chicago Cubs Charities, Brunswick Zone Xl Romeoville, and Chicago Bulls/Blackhawks Charities.
How can I contact Kelli Stephens?
You can use AeroLeads to view verified contact signals for Kelli Stephens at Fusion Risk Management, including work email, phone, and LinkedIn data when available.
What schools did Kelli Stephens attend?
Kelli Stephens studied at Product Marketing Alliance.
What skills is Kelli Stephens known for?
Kelli Stephens is listed with skills including Sales, Marketing, Event Management, Customer Service, Fundraising, Event Planning, Time Management, and Communication.
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