-Manages pricing and inventory on 300-350 voyages at a time across nine Princess cruise ships of varying size (2-4k lower berth capacity) for the Europe and Rest of World portfolio-Creates new reporting and utilizes existing reporting in Tableau and Power BI to track booking demand, promo performance, and more to influence decisions to ultimately sail at 100% capacity while maximizing revenue-Works closely with team members to brainstorm new and innovative ways to increase overall revenue-Negotiates pricing with agencies to boost in need voyages while creating and utilizing tools to forecast revenue impact from these pricing decisions-Partners with marketing and sales teams to ensure proper consumer exposure of voyages

-Reconciles claims using bulk system functionality to maximize department efficiencies; 13k reconciled in 2021-Implemented process changes that resulted in an overall decrease in inflow of about 500 claims per month, saving approximately one FTE-Researches and analyzes contracts, payer websites, state guidelines, and more to determine areas of opportunity to improve revenue retention; $500k retained in 2021-Partnered with the configuration team to fix 9k claims in 2021 caused by internal system issues-Utilizes trend analysis on large, complex datasets to identify root causes of the inflow of system credit balances and determine effective solutions to address issues in bulk through payer partnerships-Identified system automation opportunities to reduce overall inflow requiring a manual teammate touch by 10%-Pulls claim reports weekly for 30 teammates to drive workflow management and ensure claim thresholds are met on a monthly basis-Utilizes Excel, Access, Tableau, and SQL to pull and analyze data

-Managed and completed special projects received by insurance companies in a timely manner-Served as a subject matter expert within the credits department-Established trusting relationships with internal and external contacts-Awarded August 2018 Teammate of the Month

-Built and implemented an analytical tracking system to limit daily waste-Coordinated and assisted in the preparation of 400-1,000 cupcakes from scratch daily with 13 rotating flavor options ensuring all flavors available by 8am each morning

-Entered membership information and processed payments through DAXKO system-Worked with member financial assistance and maintained a high level of confidentiality dealing with sensitive information-Provided member service functions by answering requests and questions-Greeted and checked members in while building member relationships in a friendly manner-Assisted members with checking out equipment

-Promoted from crew member (first year) to area manager (second year) to shift manager (final four years)-McDonald’s Gold Standard Founders Award for Ops Excellence recipient in 2014-Supported the employment process including application review and contacting applicants to schedule interviewsAssisted staff onboarding process with new employee orientation-Organized and maintained personnel files-Assisted with the planning and coordination of yearly staff meeting-Participated in departmental staff meetings and attended other meetings and trainings as needed-Provided customer service functions by answering both employee and customer requests and questions-Worked under pressure to fulfill orders accurately in a fast-paced work environment

-Provided customer service functions by answering guest requests and questions-Created “Magical Moments” to enhance guests’ vacation experiences-Worked in outdoor vending, paying excellent attention to detail and accuracy in an environment with frequent interruptions