Kelli Scott Email & Phone Number

-Manages pricing and inventory on 300-350 voyages at a time across nine Princess cruise ships of varying size (2-4k lower berth capacity) for the Europe and Rest of World portfolio-Creates new reporting and utilizes existing reporting in Tableau and Power BI to track booking demand, promo performance, and more to influence decisions to ultimately sail at.

Federal Way, Washington, United States

-Reconciles claims using bulk system functionality to maximize department efficiencies; 13k reconciled in 2021-Implemented process changes that resulted in an overall decrease in inflow of about 500 claims per month, saving approximately one FTE-Researches and analyzes contracts, payer websites, state guidelines, and more to determine areas of opportunity.

Tacoma, Washington, United States

-Managed and completed special projects received by insurance companies in a timely manner-Served as a subject matter expert within the credits department-Established trusting relationships with internal and external contacts-Awarded August 2018 Teammate of the Month

Puyallup, WA

-Built and implemented an analytical tracking system to limit daily waste-Coordinated and assisted in the preparation of 400-1,000 cupcakes from scratch daily with 13 rotating flavor options ensuring all flavors available by 8am each morning

Puyallup, WA

-Entered membership information and processed payments through DAXKO system-Worked with member financial assistance and maintained a high level of confidentiality dealing with sensitive information-Provided member service functions by answering requests and questions-Greeted and checked members in while building member relationships in a friendly.

Milton, WA

-Promoted from crew member (first year) to area manager (second year) to shift manager (final four years)-McDonald’s Gold Standard Founders Award for Ops Excellence recipient in 2014-Supported the employment process including application review and contacting applicants to schedule interviewsAssisted staff onboarding process with new employee.

Orlando, FL

-Provided customer service functions by answering guest requests and questions-Created “Magical Moments” to enhance guests’ vacation experiences-Worked in outdoor vending, paying excellent attention to detail and accuracy in an environment with frequent interruptions