Kelli O'Dwyer Email & Phone Number

Irvine, Ca

Managed customer service department handling questions and requests from 2000 hospitals/ customers. 30 distributors, 3 regional managers, and 8 sales representatives.-Generated contracts for distributors and hospitals, contributing to the monthly sales.-Initiated and executed marketing collateral, samples, and consignment for new distributors and sales reps, resulting in about $400,000 in monthly sales.-Managed inventory by reconciling distributor and hospital consignments monthly… Show more Managed customer service department handling questions and requests from 2000 hospitals/ customers. 30 distributors, 3 regional managers, and 8 sales representatives.-Generated contracts for distributors and hospitals, contributing to the monthly sales.-Initiated and executed marketing collateral, samples, and consignment for new distributors and sales reps, resulting in about $400,000 in monthly sales.-Managed inventory by reconciling distributor and hospital consignments monthly, this was the key tool in keeping track of the company's product/ revenue.-Identified, communicated and resolved any client concerns.-Created and distributed daily sales reports to sales team and finance department which kept track of monthly sales, and regions/customers actively buying products. Show less

Helped customer service manager with 35 direct reps, 4 regional managers, and 2000 hospitals with requests and questions.- Established and distributed vendor managed inventory system to new employees, this system helped keep the reps inventory count accurate.-Processed all incoming and outgoing orders with a monthly intake of $1 million.- Managed and collected for backlog cases, which added over $100,000 in monthly sales.-Key contributor in supporting customer service manager… Show more Helped customer service manager with 35 direct reps, 4 regional managers, and 2000 hospitals with requests and questions.- Established and distributed vendor managed inventory system to new employees, this system helped keep the reps inventory count accurate.-Processed all incoming and outgoing orders with a monthly intake of $1 million.- Managed and collected for backlog cases, which added over $100,000 in monthly sales.-Key contributor in supporting customer service manager, marketing, and sales teams. Show less

Ensure quality, reliable, and prompt service to guests for an upscale seafood restaurant-Successful at increasing sales revenue by using upselling techniques.-Trained new staff.