Kelli Petersmark Email & Phone Number

Redmond, Washington

• Led the design, deployment, implementation, and management of a Program Management Office (PMO) program, ensuring efficiency, reliability, and scalability for business continuity.• Accelerated Security’s vision and streamlined business operations by serving as the hub for risk insights, data analysis, and program management within the security organization.• Managed and prioritized a portfolio of 20+ global security projects.• Utilized strong analytical skills to gather and define business requirements, enabling the successful deployment of the Security Intelligence Platform. This led to a significant increase in security insights and enhanced the organization's ability to identify and mitigate potential risks.• Developed and maintained Global Security solutions utilizing Microsoft and vendor technology for group objectives, data analysis, and reporting.• Developed and documented governance, risk, and compliance (GRC) policies and procedures for Global Security, with a focus on aligning with Microsoft standards related to privacy, accessibility, branding, security, and compliance.• Collaborated with various departments including security, engineering, and internal stakeholders to deliver comprehensive solutions and ensure seamless end-to-end program management across the entire product/project lifecycle.• Managed a vendor team, ensuring compliance and adherence to SOW and fulfillment of contractual obligations including SLAs.

Redmond, Washington, United States

• Oversaw the Global Security Operations Centers (GSOC) for real-time incident monitoring, data consolidation, and escalation to risk-decision makers, ensuring swift and effective responses to security threats.• Led the global Analytics team to develop and implement business intelligence and geospatial analytics, leveraging data and analytics to improve risk detection and mitigation within the security operations centers and security operations.• Conducted a comprehensive review of operational processes, identifying key gaps and opportunities for improvement, and developed a business strategy and technical solutions to streamline processes.• Managed content for operations, including standard operating procedures, business continuity plans, technical playbooks, escalation, and response plans, ensuring compliance with regulatory and organizational requirements.

Redmond, Washington, United States

• Established global analytics dashboards and reporting utilizing Power BI to develop strategies and deliver insights around security, life safety, sales, inventory management, and metrics based on business requirements.• Proactively leveraged data analysis to impact risk management, security, education and training, and operational inefficiencies, resulting in a 20% reduction in shrink and an improvement in compliance.• Created a Health and Risk Assessment by location, utilizing KPIs to rank operational and security business impacts by risk to tailor audits, training, and process improvements.• Developed exceptions reporting tool utilizing Microsoft technologies to identify outliers within data sources, recognize security and operational related inefficiencies, and provide actionable insights that allows the business to be agile and improve the overall stability and consistency.• Streamlined content management administration and analytics for Global Investigations team, resulting in a reduction in administrative overhead.• Managed a vendor team to perform data analysis and expand operational insights.

Redmond, Washington, United States

• Developed and maintained the Loss Prevention reporting dashboard, which included shrink and compliance metrics for all retail locations, resulting in improvement in loss prevention effectiveness.• Analyzed deliberate and inadvertent retail loss from operational errors (inventory and Point of Sales variances), external theft, fraud, compliance, and discounting, resulting in reductions in inventory discrepancies and external theft.• Mined data to support business reporting needs, including aggregation, structuring, and analysis of data into visualizations to provide proactive insights to the business, resulting in reporting accuracy and efficiency.• Cross-trained as a Business Program Manager to fill any gaps in group operations, including administrative tasks, policies, communications, and presentations, resulting in reduction in operational inefficiencies and an increase in team productivity.

Greater Seattle Area

Michigan, California, And Washington