Kelli Raleigh Email & Phone Number

United States

Owosso, Michigan

Auburn Hills, Michigan

Flint, Michigan

Banking

Flint Mi

- Achieve branch performance goals- Complete small business prospect calls and face to face appointments- Coach, run effective meetings and motivate the team as evidenced by sales results- Ensure consistency with the sales process through daily morning meetings, sales meetings, observations- Represent company in the community- Lead by example with sales and service model behaviors to ensure clients receive outstanding, branded client service with every interaction- Manage escalated client situations through resolution- Ensure appropriate staffing/scheduling for transaction flow- Ensure consistency with the service experience - limit operational errors- Hire, onboard, coach and train entire branch team; reinforce sales and service standards- Ensure satisfactory audit results- Limit branch losses- Ensure policy and procedure compliance

In charge of the customer, employee, and community experience.

Responsible for managing a sales team of over 60 employees with sales targets of over $38M and,Used networking abilities to help grow business sales throughout the community increasing volume by 4%.Challenged the sales team to reach personal goals leading to year over year sales and comp growth.Facilitated human resource duties for the whole store leading to consistent policy enforcement.Developed a successful service that was rolled out company wide.Decreased overall employee turnover by 20% through various development programs.

Responsible for managing a sales team of over 30 employees with sales targets of over $45M and, Created an environment to allow associates to understand the culture of excellent customer service.Controlled costs by ensuring labor budgets did not exceed target.Prepared weekly schedules for all store personnel.Increased store profit by 5% through effective coaching and training of the customer service team.Kelli Raleigh 810-516-9569

Managing all sales employees, coaching, training, managing human resources, scheduling, merchandising, inventory management, loss prevention, and maximization of sales and profits.

Responsible for managing a sales team of over 120 employees with sales targets of over $28M and,Oversaw 23 business units, growing total district revenue 8%.Directed store management team on human resource needs which led to consistent policy enforcement.Analyzed P&L statement in order to maximize profits and control expenses.Responsible for recruiting and hiring sales team for 23 business units.Administered staff meetings by demonstrating effective presentation methods.Identified root causes of problems and developed appropriate solutions.Established effective inventory management by observing the physical inventory process utilization of reports.Coordinated effective and positive store management changes which led to the overall district sales gain of 8%.

Responsible for managing a sales team of over 10 employees with sales targets of over $1.5M and,Consistent compliance in sales readiness and merchandising led to 38 months of consecutive sales gains.Developed the next generation of managers by leading the manager trainee program.Created daily and weekly action plans in order to utilize effective time management.Built a loyal customer base that led to consistent double digit sales gains.Minimized expenses through proper scheduling and labor allocation.

Directed store management on human resources, scheduling, merchandising, inventory management, loss prevention, increasing sales, maximizing profits by controlling expenses via a P&L statement, coordination of effective and positive store management changes, identifying root causes of problems and developing appropriate solutions, demonstrate effective presentation methods, administer staff meetings, skillful oral and written communication as related to 23 business units, hiring and terminations, recruiting, personnel training, and assure compliance of all company processes and procedures.