Kelli Rico Email & Phone Number

Salt Lake City, Utah, United States

Salt Lake City, Utah, United States

-Manage all aspects of the University, both the online and offline classroom learning, the development of the curriculum and the technology platform.-Design and developed training courses for Payroll, Benefits, Timekeeping, Applicant tracking, COBRA, Onboarding, Learning Management, and Employee Engagement.-Manage a national training team of 10 employees.-Design and launch a learning delivery plan that gauge’s effectiveness via talent review processes, executive coaching, change management, organization design and team building.-Conduct needs assessment and root cause analysis to improve performance, implemented LMS and develop assessment tools.-Manage training operations including planning, budgeting, communication and administration-Proven leader in driving enterprise-wide learning initiatives and strategic projects related to Learning & Development.

Salt Lake City, Utah

-Manage all aspects of the University, both the online and offline classroom learning, the development of the curriculum and the technology platform.-Design and developed training courses for Payroll, Benefits, Timekeeping, Applicant tracking, COBRA, Onboarding, Learning Management, and Employee Engagement.-Manage a national training team of 10 employees.-Design and launch a learning delivery plan that gauge’s effectiveness via talent review processes, executive coaching, change management, organization design and team building.-Conduct needs assessment and root cause analysis to improve performance, implemented LMS and develop assessment tools.-Manage training operations including planning, budgeting, communication and administration-Proven leader in driving enterprise-wide learning initiatives and strategic projects related to Learning & Development.

Salt Lake City, Utah, United States

-Facilitate train-the-trainer and end user sessions in a classroom setting and via webinars.-Train and certify Network Partners on how to implement the iSolved solution for their end customers.-Contribute to the evolution and improvement of the implementation curriculum and the end-user curriculum by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our ability to train and certify.-Contribute to the design and development of the iSolved solution training materials and user documentation.-Provide excellent support to Network Partners as a subject matter expert of the iSolved solution.-Partner with other iSolved teams to ensure valid Network Partner needs are delivered through an integrated training approach

Sandy, Utah

-Install, configure and test company’s Windows-based Time and Attendance software applications.-Configuration of Electronic Time Tracking hardware-Participate in pre-implementation calls with customers to identify and address potential issues before performing installations-Update and Maintain implementation project plans to provide project status to customers and internal teams-Provide software configuration and basic IT support-Understand the customer's organization and processes to best fit how our product can be used to improve the way they do business.- Perform functional and technical level training for customers, both on-site and remotely.

Greater Salt Lake City Area

-Monitored live and recorded calls from technical support agents-Entered call information into a database to determine quality score-Provided feedback to the agents to ensure improvement for the next call-Provided step by step goals to agents on areas they need immediate improvement-Monitored improvement week over week to ensure feedback and processes are being followed-Attended calibration sessions with the quality group and the client to implement process improvements-Took supervisor calls and assisted agents with their technical questions

Education record

Education record